I stayed here with a group of international visitors to Israel. The staff were helpful, friendly and kind to our group who were all in Jerusalem for the first time. The only negative was our meeting at breakfast with a Taglit group who we were told would be at breakfast early but came exactly when we did. We realized that the hotel couldn't control this but with the small size of the dining room, it was very unpleasant to be pushed and jostled by 40 young not-very-polite Americans. However, the staff in the dining room worked like crazy to keep things going, cleaning tables, keeping the food replenished and so on.
I would definitely stay here again!