My wife was running an 8 day conference at this hotel and I stayed with her on opening night. The 50 to 60 women from all over the world were almost universal in their complaints about their rooms, the service and a general attitude from the hotel staff. From my one night experience I pity my wife for having to stay another week. Simply put, the place is awful. Reception was brusque, manned by a single man who spent half his time either on the phone at the desk or his mobile. Asked if wi fi was available the reply was "it costs." When asked if that applied only to the rooms or the lobby as well. Answser: "it costs." We to dig the price out of him (the equivalent of $2.75 for two hours or $6.00 for a day). The room was supposedly an upgraded one since my wife was one of the conference chairs. That apparently meant that we had a remote clicker for the TV--many of the women complained their rooms were not similarly gifted. The breakfast buffet was striclty budget. When asked if newspapers were avaiable the front desk (different indifferent person) replied: "no, try another hotel." The location is also not a good one and a cab is required to reach the Old City and the center of the city. The new light rail is nearby however. As both an Israeli and an American I cringe when I think what impression a tourist from abroad will have of Israeli hospitality if this is the only hotel they stay at. What a mess!
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