To its advantage, the hotel is conveniently located near the main bus station; with easy access on foot to major attractions (like museums, the Hebrew University Givat Ram campus) and even to the city’s center (if someone likes to take a longer walk, or must do so on Shabbat); and close to bus stops which make travel to the center of Jerusalem easy.
An important note about this hotel, especially for foreign visitors, is that the hotel observes the rules of Shabbat. This means that check-in is after the end of Shabbat; one cannot use the hotel computers with access to internet in the main lobby for the duration of Shabbat; it’s not advisable to use one’s own laptop in the lobby on Shabbat (that’s fine, but maybe there should be a place in the lobby marked for such purpose so that one doesn’t interfere with other guests’ practices).
The hotel’s front desk personnel was courteous and helpful. Whenever there was a problem with internet connection (for which the hotel charges its guests), for example, the staff helped to resolve it. They also assisted in arranging reliable transportation.
The room itself was OK. A balcony for each room is a nice addition. The cleanliness level could be better (like changing cups everyday, especially if they show signs of use), but, on the positive side, the maintenance staff came by every day to roughly clean up. They should, however, pay more attention to signs on doors, and be respectful if a guest does not wish to have his/her roomed cleaned at a particular moment/day. The electronic key had to be repeatedly reprogrammed because it failed to open the room door. Sometimes climbing the stairs was faster than waiting for the slow elevators.
Noise (particularly at night) is an issue at this hotel. Especially when it comes to groups of young people. Playing loud music, screaming, running, knocking on and shutting doors, etc., is unacceptable. Maybe if groups stayed on different floors than individual guests or families, then it would not have been as disturbing.
Maybe because the hotel is located in a largely residential area there are no restaurants nearby, so choosing a breakfast and/or dinner option at the hotel is a smart decision. The food is similar every day, but its variety leaves no complaints. Even the closest food store is located several blocks away.
However, administrative coordination at the hotel is lacking. Upon my arrival, I found out my name was missing from the guest list, although the reservation had been made and confirmed way in advance. Instead of just giving me a room and not showing the confusion, third persons had to be involved to resolve the issue. Only almost half a year later was I informed that the hotel failed to submit the necessary charges for my stay and that the hotel realized that they even handed me an incorrect invoice. The lack of professionalism is astounding and the worst I have experienced. These incidents leave a negative impression of the hotel.
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