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“Best Hotel and Customer Service in Israel” 5 of 5 stars
Review of Dan Boutique Jerusalem

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Dan Boutique Jerusalem
4.0 of 5 Hotel   |   31 Hebron Road, Jerusalem 93546, Israel   |  
Hotel amenities
Ranked #14 of 92 Hotels in Jerusalem
Certificate of Excellence 2014
Las Vegas, Nevada, United States
1 review
1 helpful vote 1 helpful vote
“Best Hotel and Customer Service in Israel”
5 of 5 stars Reviewed August 5, 2013

Everything about the hotel was Outstanding. Amit and the front desk staff, the staff at breakfast, the sales team, the rooms!!! I have stayed at many hotels around the world and The Dan Boutique is now one of my favorites!! Great for all!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, August 20, 2013
Dear Loren S,
What a wonderful feeling your headline and kind words give us; thank you so much!
Our main goal is to give our guests the best possible service and experience at all times, so we are always delighted to hear when we have excelled.
Thank you for your warm compliments and recognition of our team, we will be sure to share with everyone.
Do come back to us soon, we'll be waiting to welcome you back, just like family.
With warmest regards,
Shimrit Ohana
Guest Relations Mgr
Shimrit.Ohana@danhotels.co.il
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831 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
Boca Raton, Florida
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 3, 2013

I arrived with my family and had two rooms reserved, we checked in and were told we had been upgraded to deluxe rooms - great we thought. Well we quickly learned that doesn't count for much if you're accustomed to Starwood or Marriott properties.

The Good,

Nice staff, including hotel manager - Boaz
Great location
Parking

The Just OK,

Breakfast, nice and good variety to choose from
Wireless access performance was ok

The Not So Good,

Cleanliness - doesn't exist, just seems like dirty is acceptable
Old dilapidated bathrooms - I've been in old and clean - this is not the case
Room couch, carpets, furniture - old, not clean, stained, dusty... .
Lobby furniture also dirty, grimy - not pleasant to sit in at all
Wireless Costs - kind of outrageous. They charge appx $20 per room & per device (not Just Dan Hotels though to be fair)

It's as if the cleaning staff has no leadership, no example of work ethic or pride in keeping a well maintained level of cleanliness. In my view it starts with the Dan Hotel chain not properly investing in things like carpeting (absolutely disgraceful), bathrooms and fixtures that are old and not functional.

Do not be fooled the other hotels in the $200 - $400 per night range in Jerusalem don't do much better. I decided to research it first hand and visited the Inbal Hotel, Leonardo Plaza and Dan Panorama in Jerusalem as well. I found very similar conditions in those properties as well.

Conclusion - you have the following options for Jerusalem hotels

* $100 - $200 per night range - affordable and likely poorly maintained
* $200 - $400 per night range - you'd expect clean and somewhat updated - dream on (this includes Dan Boutique, Dan Panorama, Inbal, Leonardo Plaza)
* $400 - $700 per night range - for that price you'd expect Ritz or St. Regis style accommodations and service. In Jerusalem it really means the King David, Mamilla Hotel or David Citadel - all of which don't come close to a Ritz or St. Regis in any category.

Next Trip - renting an apartment in Jerusalem, usually includes wireless, parking and clean.

Room Tip: Don't get one.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, August 22, 2013
Dear Adam C,
Thank you for taking the time to post your thoughts, particularly the encouraging comments with regards to our team.

We're delighted you enjoyed the convenience of the hotel's location and made the most of the local area.
Throughout the hotel, and the chain as a whole, every effort is made to ensure the highest levels of quest experience at all times, so it is always a regret if a guest feels we have fallen short in any way. Whilst it may come a little late to rectify for you on this occasion, I can assure you your thorough and detailed comments with regards to cleanliness, maintenance and overall hotel experiences in general, have most definitely been taken on board for further attention and assurance of no reoccurrences of this nature; thank you for highlighting this to us.
It is with delight moreover, that our hotel team looked after you well so we'd hope to have another opportunity to welcome you back at some point in the future.
Best regards,
Shimrit Ohana
Guests Relations Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 29, 2013

The room was spacious for a city hotel, though in need of an update. The room was clean, yet there was a stain on the carpets. The bed was a little on the hard side and the pillows were so/so, but this is what you expect when you are on a budget.
A refridgerator in the room worked well and was quiet (I often have to unplug them at night because of excessive noise, but not this one). The room a/c also worked well and was a clean white noise, not loud or rattling.
There is a convenient mini mart 5 minutes away open 24/7. A good walk to some restaurants and about 20 minute (up/down hills) to the Old City and Jaffa Gate. We traveled with an elderly person, so we had to cab it most places.
The shower pressure was really good and water temperatures were good. I had broken nightable lamp that I told the cleaning person about. He said he would report it, but it never got fixed.
Most of the desk staff were friendly, pleasant and helpful and the breakfast buffet staff very friendly and attentive.
Decent quality breakfast buffett with lots to choose from, and a variety each day. It was enough to tide us over until dinner. It was very hard to find a place to eat dinner on Shabbat, had to take a taxi.
Did not like being so dependent on taxis. They dont' seem well regulated. Some use meter, some dont' We had to jump out of one who refused to put on the meter and quoted what we knew to be an outrageous price. Iff the hotel calls one for you, they add 5 shekels to the meter. One desk clerk had them waive that for us. The next day, a different clerk told us he could not do that.
Overall it was a very pleasant stay, though would probably try to save up for something more upscale next time.

Room Tip: remember to turn on the do not disturb light if you are sleeping past 7am. They come early to clean
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, August 21, 2013
Dear familytraveler11,

Thank you so much for taking the time to write about your experiences at our little hotel. Here at the Dan Boutique, special attention is made to personalized service and the unique atmosphere, ensuring all our visitors feel they receive good value for money.

Thank you for your warm words with regards to our happy team attitude of our team; we all endeavour to go above and beyond to make our guests stay in Jerusalem memorable, thank you for enabling us to give credit where it is indeed due and build from feedback.

Hoping to welcome you back to the Dan Boutique next time you're planning a trip to Jerusalem.

Best regards,
Shimrit Ohana

Guest Relations Mgr
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 28, 2013

We stayed 4 nights at the Dan Boutique in Jerusalem and were pleased with its convenience, location and amenities. The Dan hotels are known for being a good facility and this smaller one lived up to their reputation. The rooms were spacious, the bed comfortable and the bathrooms well equipped. Many things were within walking distance including the Old City, bus lines, and the renovated old train station converted to shops and restaurants. We would stay there again.

Sorry don't know if there was a swimming pool or spa, disregard the rating

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, August 15, 2013
Dear Mhovious,
Thank you for taking the time to share your experiences following your recent stay here at Dan Boutique; your words fill us with pride.
We are always delighted to hear when guests enjoy the full experience of unique service, character charm and centralized location that our little hotel offers. With the new 'Tachana' entertainment zone recently opened right on our doorstep, we'd hope to see you return soon to enjoy again.
Looking forward to the next time,
Regards,
Shimrit Ohana
Guest Relations Manager
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Atlanta
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2013

Great location, great price...for Jerusalem.
Friendly staff, Especially Hila at the front desk!
Nice sized rooms with comfortable beds. Great weekday breakfast, Shabbat breakfast a let down.
Bathrooms dated.
Fabrics on furniture in rooms and in public spaces horribly stained and in need of replacement (cleaning at a minimum). I was hesitant to sit in many places.
Video screens in lobby running but none of the floor screens working.

Room Tip: Better views from higher floors.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Boutique Jerusalem, responded to this review, August 11, 2013
Dear winkd,
Thank you for choosing to stay with us during your time in Jerusalem; here at the the Dan Boutique providing warm and friendly service is our main goal.
We are happy to read that our team and especially Hila, were friendly and provided the best possible service. Thank you for your warm words.
Moreover, we will be taking on board all comments for further attention in a bid for improvement; Thank you for highlighting these areas to us.

We hope to welcome you back soon, to ensure of the lasting positive impressions that we look to instill in all our guests.
Best regards,
Shimrit Ohana
Guest relations Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 22, 2013

We liked the location of this hotel, 2 min walk from near renovated Train Station area, and 20 minute walk to Old City and Mamilla Center. The room was big, and clean, spacious enough for 2 adults and teen. Breakfast was nice, wifi in lobby and outside bar area with pool table. Little supermarket for essentials 5 min walk away. No pool but very scenic and sunny roof deck. No laundry services but we called Superclean Laundry and they picked up and delivered back within 24 hours.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 20, 2013

The hotel exist only 3-4 years old - so,it's feel like new.
They upgrad us to dlx room in 5th and highst floor-the view from there is breathtaking.
The diner was o.k. but no more of that -i exept from dans chef to be more creative.
The breakfest was just fine with large salmon fish and salats .
We were eating lunch at the dan panaroma hotel -10 minutes walk.a great veraity and tasty food.The service in the boutique is exellent.
The hotel don't have a pool or spa so it's place to sleep and go to all great atraction in the area like:sagway trip, the menachem begin museum,the old city,soltan pool,mamila etc....
All in all,a nice good hotel if you arn't looking the facilities that big hotel usualy have.

Room Tip: If you have spare money take the dlx rooms in the 5th floor -the view is worthing.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dan Boutique Jerusalem

Address: 31 Hebron Road, Jerusalem 93546, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Jerusalem
#9 Family Hotel in Jerusalem
#10 Business Hotel in Jerusalem
#12 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dan Boutique Jerusalem 4*
Number of rooms: 129
Official Description (provided by the hotel):
Stylish hotel located opposite Mt Zion and the Old City of Jerusalem, within easy reach of many tourist attractions. The spacious, contemporary guest rooms and suites offer every modern comfort along with state-of-he-art technology. The exquisite interior design skillfully combines eastern and western motifs to create a warm and soothing atmosphere. The guest rooms boast stunning views of Jerusalem’s cityscape, Old City and Mount Zion. ... more   less 
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Also Known As:
Dan Boutique Jerusalem Hotel Jerusalem
Dan Boutique Hotel Jerusalem
Jerusalem Dan Boutique Hotel

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