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“Very Nice Hotel, Well Located, and Very Good Cuisine” 4 of 5 stars
Review of Inbal Jerusalem Hotel

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Inbal Jerusalem Hotel
5.0 of 5 Hotel   |   3 Ze'ev Jabotinsky Street | Liberty Bell Park, Jerusalem 92145, Israel   |  
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Ranked #3 of 92 Hotels in Jerusalem
boston, ma
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Very Nice Hotel, Well Located, and Very Good Cuisine”
4 of 5 stars Reviewed February 6, 2011

This was our second stay at the Inbal (we stayed last year at about the same time of year). Just as before, the hotel is very nice, well maintained, well located within about a 10 minute walk to the Jaffa Gate, and staff is attentive and efficient. But, unlike last year when we felt that the cuisine was very much lacking for a dairy establishment , this hotel has made great strides to improve the variety and taste of the menu items available (even on Shabbat). We found the food so much improved over our last stay that we actually looked forward to our breakfasts and dinners! Unlike our previous stay, the breakfast buffet was quite good, more varied and overall, excellent. We also ordered room service a couple of nights for dinner and were equally as pleased. Hats off to the Inbal for making such great strides in a short period of time.

Our room, like the last time, was an inner courtyard view. But, as we were on the top floor, we also had a wonderful view of the Dormition Abbey and particularly enjoyed hearing the bells ring each morning. Just as before the room was ample, but not large, yet comfortable. Also as before, we felt both safe and secure in this hotel.

I have only one negative comment about this hotel - our bathroom looked like it could use a bit of work - some of the caulking and fixtures looked worn.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,040 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Yellow Springs, OH
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 10, 2011

Upscale hotel. Good breakfast buffet, but not any better than the one we had at the cheaper kibbutz hotel where the wifi was free. This place charged $18 a day for internet! Fortunately, we found a place in the lobby where we could access it for free. Easy walking distance to many Jerusalem sights. We came with a group and used Ayelet, a company that mismanaged our return trip. Some people in our group got to enjoy Jerusalem for an additional six days (at additional expense) thanks to Aylet's bungling with the airlines.

  • Stayed December 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inbal, Assistant to General Manager at Inbal Jerusalem Hotel, responded to this review, February 15, 2011
Thank you for your comments and taking the time to share,
We are delighted you had a good time at the hotel and sorry to hear of the issues that arose; pleased you made it back safely in the end.

Delighted that you enjoyed the breakfast and you should know that our new chef has made some impressive improvements to the buffet presentation.
In addition, with a new year started, we decided it was time to offer free wifi in the hotel. I;m sorry that this was not in place by the time you stayed, however we do now offer free wifi to all hotel guests.

Look forward to welcoming you back again and should I be of any other assistance I would be delighted to hear from you at marketing@inbalhotel.com
Thanks - Ruth, PA to GM
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NYC
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 5, 2011

The Inbal has nice sized rooms, a beautiful lobby and restaurants, a sleek modern feel and above all else friendly staff that generally go out of their way to be helpful.

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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inbal, Executive Assistant at Inbal Jerusalem Hotel, responded to this review, February 23, 2011
Thank you so much for your comments; it is comments like these that make the hard work all wortwhile.
We especially appreciate the kind observations made with regards to our team. We pride ourselves on a familiar family atmosphere at the hotel and strive to ensure that our guests feel that the hotel is truly a home away from home. It is with this respect that our guests (family) return back to us year after year.
Thank you once again and should I be of any other assistance I would be glad to hear from you on marketing@inbalhotel.com.
Kindest Regards,
Ruth Waiman - PA to GM
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Virginia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 14, 2010

We stayed there for 5 nights from Nov 22 to 27th. We had rooms 701 702 connecting. This was our home base to take day trips to different locations around Jerusalem. Hotel was very clean and rooms were comfortable. Not too many electrical outlets, had to move the nightstand to find one.

Breakfast was good but service a little poor. Husband and I love coffee and we struggled to get the service staff come by us. Luckily I have no problem with waving my arms up in the air. We tried eating outside but sun was strong and there were birds waiting for you to leave food unattended it to attack it.

Check in was quick and reception and concierge staff was friendly. Location was great. We waked to Mamilla shopping center and from there you are at Jaffa Gate. We also walked to Ben Yehuda and the German Colony.

We ate Shabbat dinner there (Friday night) and if you are in Jerusalem Fri into Sat - you should eat whatever your hotel sells. Everything else was closed outside. Friday night dinner was good although not excellent. Wine not included. Not sure of the cost as we pre-paid through agent. But again, there is nothing else to eat.

Other nights we ate at a couple of the restaurants nearby, Paradiso I didn't like. I had the fish and chips. We wanted to try "Fish & Olive" at the corner but didn't have time -their menu looked good. There is a coffee shop with awsome deserts, sandwiches also at the corner. Handy when you have bottomless teenagers.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port St. Lucie, FL
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2010

We traveled to Israel with a group from our U.S. synagogue. Our first stay was at the Inbal and it was wonderful. The rooms were extremely comfortable and clean, the staff was wonderfully attentive, the breakfast buffet was absolutely delicious and loaded with treats. We had a great time and definitely would go back there. It is convenient to the Old City, the YMCA, Hebrew Union College, and Mamilla. We enjoyed our breakfasts outdoors in the Inbal's bright interior courtyard and dined in the evenings nearby at Olive & Fish and at Cup 'o'Joe.

  • Stayed October 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nassau, New Providence Island
Top Contributor
70 reviews 70 reviews
66 hotel reviews
Reviews in 56 cities Reviews in 56 cities
205 helpful votes 205 helpful votes
2 of 5 stars Reviewed December 2, 2010

There's something odd about any hotel that promises you a view of the old city of Jerusalem, and even charges you more for it and does not deliver it at all! When I complained about the fact that we could not see the old city of Jerusalem from our hotel room we were scoffed at and the King size bed that we were promsed was suddenly not available and the two single beds that my girlfriend and I were provided with were somewhat uncomfortable. To top it off the girl at reception was incredibly rude and curt and seemed to be bothered to have to serve clients of the hotel. Not a warm and fuzzy feeling to say the least. And the best part was being totally ripped off with charges to print pages at about $4.00 per page!!!!!

  • Stayed November 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inbal, Executive Assistant at Inbal Jerusalem Hotel, responded to this review, December 14, 2010
Dear Mr JimboBerlin,

Thank you for taking the time to post your comments here on tripadvisor, it is through comments from our guests that enables us to monitor and develop our guest offerings.
May I start by expressing our regret that you felt dissatisfied by your experiences; it is a shame that the management were not informed during your stay as we would have liked the opportunity of discussing in more detail whilst you were still in house.
I therefore invite you to please email me on marketing@inbalhotel.com so that we may gather some more precise information in order to investigate the service issues mentioned.
This notwithstanding, the General Manager has asked me to convey his apologies for the dissatisfaction felt and we look forward to hearing back from you in due course.
Kindest Regards,
Ruth Waiman - PA to General Manager
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new york
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 29, 2010

was there thanksgiving weekend.... nice hotel... good breakfast... nice indoor pool....room was VERY simple.... sabbath meals were a big ripoff.... for over 300.00 i got nothing i couldn't get elsewhere!

  • Stayed November 2010, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inbal, Executive Assistant at Inbal Jerusalem Hotel, responded to this review, December 14, 2010
Dear Microcapper,

Thank you for taking the time to post your comments following your stay with us here at the Inbal, it is always enlightening to hear of our guest experiences .
An additional thank you for your kind remarks in regards to the breakfast and general feel in the hotel, it is our aim to make our guests feel at home.
Furthermore, I am sorry if you felt that the shabbat meals were not in line with what you were expecting however, if you will excuse me, we do feel that there are some innaccuracies in your comment. The Shabbat meals are at a cost of 269NIS per person, the equivalent of approximately 74 USD; furthermore, these prices are not only in line with other hotels in our local area, but cheaper.
This fact notwithstanding, it is always a regret if a guest feels that they did not receive the value for money and I would be delighted to hear further from you on marketing@inbalhotel.com.
Thank you once again,
Ruth - PA to GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inbal Jerusalem Hotel

Address: 3 Ze'ev Jabotinsky Street | Liberty Bell Park, Jerusalem 92145, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jerusalem
#1 Spa Hotel in Jerusalem
#2 Luxury Hotel in Jerusalem
#3 Business Hotel in Jerusalem
#4 Romantic Hotel in Jerusalem
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Inbal Jerusalem Hotel 5*
Number of rooms: 283
Official Description (provided by the hotel):
The Inbal Jerusalem Hotel, Finest Hotel in Jerusalem, situated in the heart of the city offers a Five Star Deluxe service with modern amenities and facilities. Built from authentic Jerusalem Stone both inside and out, and overlooking the Old City walls and Liberty Bell Park. Superb dining and luxurious facilities include an Exclusive Executive Lounge, a wide variety of family rooms and Suites,the Sofia Italian Restaurant, a year-round swimming pool, fitness room and free wireless internet access. The Hotel also offers free parking for resident guests. (upon availability) ... more   less 
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Also Known As:
Inbal Hotel Jerusalem
Jerusalem Hotel Inbal
Inbal Jerusalem
Jerusalem Inbal Hotel

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