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“Wonderful experience” 5 of 5 stars
Review of Inbal Jerusalem Hotel

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Inbal Jerusalem Hotel
5.0 of 5 Hotel   |   3 Ze'ev Jabotinsky Street | Liberty Bell Park, Jerusalem 92145, Israel   |  
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Ranked #3 of 92 Hotels in Jerusalem
Chevy Chase, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful experience”
5 of 5 stars Reviewed July 2, 2014

We had our daughter's bat mitzvah in Israel and chose between the Imbal, King David and David Citadel. We had stayed at each if these hotels before. The clear differentiator between the three was the Inbal's service and desire to accommodate our needs. Since we had 40 people from multiple families joining us, some needed a single, others needed a double and a couple families wanted to have their kids in their rooms. The Inbal was the most flexible and intent on serving our needs. David Brahimi and Otelia in the groups department were a pleasure to work with and made everything easy. The hotel was wonderful and contributed to a once-in-a-lifetime experience for our daughter's bat mitzvah.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,040 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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English first
New Jersey
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 1, 2014

Stayed in the Inbal for 7 nights in Jerusalem with our Kids (and extended family). The service was impeccable. Traveling with young children can be tough but the staff made this trip so easy. Upon arriving at the hotel with a mountain of luggage, the bellmen grabbed our things and had everything in our room by the time we got up there.

Our room was ready upon arrival (early in the day) and our paperwork was all in order. All we had to do was pick up our keys and got to the rooms. I don't think we could have had an easier experience.

Service is key: We had a minor issue with one of the rooms, I called the desk and within minutes, someone was in our room and the issue promptly corrected.

The rooms were clean and ready for us when we walked in. Each room had a small (standing room only) balcony with a pleasant view of the famous windmill. We were able to see some other rooms and the suites had a fantastic terrace with amazing 180 degree views of the city.
Every evening the staff comes around to ensure that there are ample clean towels in the rooms and to see if we needed anything.

The breakfast buffet in the hotel was top notch. With a broad assortment of items everyone in our group was able to enjoy a hearty breakfast prior to leaving for the day. Another pretty aspect is that the hotel is a square with a nice courtyard in the center, we had breakfast in the courtyard before it got too sunny and hot.

We were with a group of 30 people.. We had one meal catered by the hotel in a private room. Once again, the food was delicious and the service was wonderful.

The pool area seemed small at first but once we made our way down there we were able to easily find seats and had room to move around. Also good to know that they had a small kiddie pool for the youngest kids to play in.

At the end of our stay, the bellmen scheduled a time to pick up our luggage and had it waiting for us in the lobby when we were done with breakfast. Once again, the service was perfect.

There wasn't a single thing negative to say about this hotel. We are already planning our next trip back to Jerusalem and the Inbal will be our home away from home.

Room Tip: Some rooms face the courtyard - I would get an outward facing room. Get something away from the ele...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Guest Relations Manager at Inbal Jerusalem Hotel, responded to this review, July 2, 2014
Dear Guest,
It is an honor to receive such kind words pertaining to our professional team.

Your comments have been shared with them for we know they will find equally rewarding to learn of your acknowledgement of their efforts in anticipating your needs and fulfilling them.

We are excited to read that you will choose our property and its unique offerings as "your home away from home" and certainly look forward to serving you again at the Inbal Jerusalem Hotel.

Yours sincerely,
Sandra Haziza
Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 1, 2014

The Inbal Jerusalem Hotel is definitely one of our favourite 5* hotels in Jerusalem. I have a tendency to stay at "small boutique hotels" and yet this icon hotel in Jerusalem, although it has more than 280 rooms, gives one the feeling of a boutique hotel .. the staff makes each individual feel like they are part of a "family".. the service is personal, attention to detail, delicious meals, marvellous facilities and free wif-fi .. and the location cannot be beat.. what a combination!!

Room Tip: depending on the budget - Old City View cannot be beat!
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montauban, France
2 reviews
5 of 5 stars Reviewed June 29, 2014

magnificient place
excellent service
the peaople of the hotel iare very kind and helpfull
Special thanks to Sandra in charge of the Customers Service
stay for holidays and a barmitzvah
carefull with the taxis who tryed to abuse you.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 28, 2014

Our 5 days at the Inbal were a wonderful experience.
From the moment of our check-in, to coming back at night after exhausting days, to the food, the service, especially our wonderful housekeeper who kept our room fresh and clean, the flower for Shabbat...just loved being there, and would definitely go back there on a return trip. It was all the little touches that were extra that made it so special. We've stayed in hotels all over the world, and the Inbal truly stands out above most of them!!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Guest Relations Manager at Inbal Jerusalem Hotel, responded to this review, June 29, 2014
Dear Guest,
It is our highest priority to ensure that each of our guest leaves our property with a yearning to return.
We are so happy that we fulfilled that goal in your case.
We thank you for taking the time to share your memorable experience with us and certainly look forward to serving you again at the Inbal Jerusalem Hotel.
Yours sincerely,
Sandra Haziza
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 25, 2014

I have never reviewed a hotel online but I thought this one merited acknowledgement. The staff was helpful and courteous. There was never a line a the front desk and they were pleasant and efficient. We booked 5 rooms; all were lovely, clean and recently renovated. The towels and toiletries were well stocked and the room was cleaned well each day. The breakfast buffet was fresh and there was a wide variety of food (dairy). It is a terrific location, about a 15 minute walk from Jaffa Gate and there are also several good casual dining option across the street. For a late night snack we enjoyed the lounge area. The kids enjoyed the pool which was pristine. My daughter accidentally left some clothes behind in the room, security found the clothes after we checked out and they shipped them to my home in the U.S. - how professional.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Guest Relations Manager at Inbal Jerusalem Hotel, responded to this review, June 27, 2014
Dear Guest,
Your glowing and humbling review is greatly appreciated.
We are so pleased that you were able to experience and enjoy the high service and quality levels upon which our property prides itself.
It is the personal relationship we establish with our guests that we value the most therefore we are thankful for your comments about our professional and helpful staff.
We certainly hope to have the privilege to serve you again at the Inbal Jerusalem Hotel.
Yours sincerely,
Sandra Haziza
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 25, 2014

I've stayed in many hotels in Jerusalem and the Inbal is without doubt the best. The location, the staff, the food service and quality of the hotel are simply the best. if you are ever in Jerusalem, I highly recommend the Inbal.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inbal Jerusalem Hotel

Address: 3 Ze'ev Jabotinsky Street | Liberty Bell Park, Jerusalem 92145, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jerusalem
#1 Spa Hotel in Jerusalem
#2 Luxury Hotel in Jerusalem
#3 Business Hotel in Jerusalem
#4 Romantic Hotel in Jerusalem
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Inbal Jerusalem Hotel 5*
Number of rooms: 283
Official Description (provided by the hotel):
The Inbal Jerusalem Hotel, Finest Hotel in Jerusalem, situated in the heart of the city offers a Five Star Deluxe service with modern amenities and facilities. Built from authentic Jerusalem Stone both inside and out, and overlooking the Old City walls and Liberty Bell Park. Superb dining and luxurious facilities include an Exclusive Executive Lounge, a wide variety of family rooms and Suites,the Sofia Italian Restaurant, a year-round swimming pool, fitness room and free wireless internet access. The Hotel also offers free parking for resident guests. (upon availability) ... more   less 
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Also Known As:
Inbal Hotel Jerusalem
Jerusalem Hotel Inbal
Inbal Jerusalem
Jerusalem Inbal Hotel

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