Ever wonder why Faulty Towers came to an end after just a dozen episodes? its because it moved to Jerusalem and took the new name Prima Palace. The truth is comparing the two is an outright insult to Basil Faulty. I have never in my life encountered in any hotel or establishment such surly, unhelpful, mistrusting, patronizing, slovenly staff. and that's just first impressions! on the second day of my stay my smart phone was stolen from my room and the hotel could not have been less helpful. in fact they deliberately tried to keep me from reporting the theft to the police and only began to act as though they cared when the police showed up and began to ask them uncomfortable questions.
I stayed for close to a week and never, ever got to see or speak to the manager. In the end I began to wonder if there even was a manager or whether the staff at the desk were just pretending to pass messages to him.
the hotel itself is uncomfortable. the rooms are small. the aircon is temperamental, the walls paper thin so that you hear EVERYTHING through the adjacent rooms.
In short an absolute disaster. I have given it a few days before writing this review so as to be as objective as possible - but that is just not possible. I am still traumatized.
During my stay I was too ashamed to tell people the name of the hotel I was staying at because whenever I did they looked at me with a combination of derision and pity. oh, and to top it all off the hotel is situated on Pines st only the way its pronounced in Hebrew is inappropriate for polite company....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. I was sorry that you were unhappy with your stay at our hotel .
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Thanks to our very experienced and trustworthy staff , our hotel is a home in Jerusalem for many guests that keep returning for many years and generation after generation .
By the way,the name of the street we are is the name of a well known writer and early proponent of religious Zionism.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.