I was disappointed in the Prima Palace Hotel this time around. The reception desk was poorly manned, and the manager rude. The magnetic cards did not work at times and I needed to ask for new cards (8) I had 2 rooms and the receptionist kept confusing the charges (1 room had 1 and the second 2) and stayed 6 nights. I had a confirmed reservation with room rate but the receptionist wanted a different amount and I had to argue with her to accept the reservation price. She kept saying that "its a mistake"... on my reservation page. The ref leaked, the safe had no instructions and did not close, and the cleaning crew only made the beds. The phone did not have instructions and the carpets in the hall smelled of disinfectant. There was no ability for taxis to park and load and unload passengers safely. I would not stay there again.
- Official Description (provided by the hotel):
- The Prima Palace offers a unique blend of modern surroundings with traditional atmosphere, catering specifically to religious, observant visitors. It is within walking distance of the Kotel and the Old City. The hotel is glatt kosher. • 76 Rooms • In-room Netilat Yadaim sinks in most rooms • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel cable TV • Safe deposit box in room • Synagogue • Separate mens mikve • Banquet halls • Glatt Kosher - by Badatz Agudat Israel • Free wireless internet in public areas ... more less
- Reservation Options:
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- Also Known As:
- Prima Palace Jerusalem