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“Hotel needs refresh” 2 of 5 stars
Review of Prima Park Hotel Jerusalem

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Prima Park Hotel Jerusalem
4.0 of 5 Hotel   |   2 Vilnay Street, Jerusalem 95435, Israel (Givat Ram)   |  
Hotel amenities
Ranked #50 of 92 Hotels in Jerusalem
Paris, Ile-de-France, France
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Hotel needs refresh”
2 of 5 stars Reviewed 4 days ago NEW

We were put in this hotel by touroperator united tours in the context of a 2 day tour Jerusalem - Masada / Dead see, but would have better checked beforehand
Location is too far from city-center
Hotel clearly needs a refresh: everything looks worn and 70's style.
Bathroom was smelly
Food was mediocre
Staff friendly however
Will not return nor recommend

  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, yesterday
Dear Ben ,

Thank you for posting your feedback as we are always striving to improve our guests' experiences with us.
Providing a better service is our goal
We hope you will return to experience the hotel in the future and give us a second chance to show you a better experience .


Thanks again for your comments.

Hilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed 1 week ago via mobile

We just got home from 5 days at Prima Park Hotel. Our stay was excellent - the food was amazing!!! The hotel staff served us very well and went out of their way to ensure our stay was pleasant.

The hotel is really close to the Light Train so we could come and go on our own.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, 1 week ago
Dear Wanda ,

Wow!
Thank you for taking the time to post such a detailed and wonderful review.
We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem.

Hope to see you again soon in Jerusalem!

Hilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff was helpful and friendly. Breakfast (included) was pretty good. Dinner (not included) was pretty good. We walked to a mall and had the best schwarma ever for a couple bucks. The rooms are very basic with two twin beds. There were 4 of us (2 adults and 2 kids) and we didn't want to be separated for the 4 nights we'd be there, so each night we'd carry two of the beds from across the hall. We had quite a bit of road noise but we were so tired from walking all day that it didn't bother us much. It was blazing hot when we first got to the room, the heater was on and set to 90 (f). We opened the windows and enjoyed the fresh cool air instead. We did have a cockroach in our bathroom and it wasn't the cleanest. I know that price-wise this is a pretty good hotel. There aren't many nice places that normal people can afford in Jerusalem. I'd stay again but request a family suite.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, 1 week ago
Dear Gueat ,


Thank you for taking the time to post your feedback regarding your recent stay at Prima Park Hotel.

I am truly sorry your stay did not fully meet your expectations.
hope to have a second chance to host you as our guest .

Sincerely,
Hilla
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Tel Aviv District, Israel
1 review
4 of 5 stars Reviewed 3 weeks ago

We found that the hotel is clean! All meals were served according to the schedule. The room service was good and above all the management attention for small details. The part of the hotel that we stayed was renovated and it was for the best.

Room Tip: Ask for rooms above the 4th floor
See more room tips
  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, 3 weeks ago
Dear Doron

Thank you for taking the time to post such a detailed and wonderful review.
i am glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem.

Hope to see you again soon in Jerusalem!

Hilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Facilities were always clean, room was very nice and bed VERY comfy (we really slept well here), staff were willing to help when asked, but not super friendly about it...however everything else was so great, that their hard demeanor didn't bother my rating so much :)

Let me tell you about the food! AWESOME breakfast and dinner
I hate breakfast usually, but for the few days we stayed here, I looked forward to it.
I've been all over the world and can tell you you won't find a better breakfast.
I wish there were a Prima Park cook book with all the foods the make for the hotel meals. I'd buy it.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, 3 weeks ago
Dear Nadia ,

Thank you for taking the time to post such a detailed and wonderful review.
We are glad that you enjoyed your stay with us at the Prima Park and that you enjoyed your time in Jerusalem.

Hope to see you again soon in Jerusalem!

Hilla
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San Salvador, El Salvador
1 review
5 of 5 stars Reviewed 3 weeks ago

It´s a beatiful and comfortable hotel with aceptable rates. I recommend you! Foods are excellent, and every assistant is readdy for helping whatever. It´s easy to access it. If you don´t have vehicle, train station is very near for transportation.

  • Stayed April 2015, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, 3 weeks ago
Dear Guest,

Thank you for taking the time to post your kind words.
We are so happy you were able to enjoy our hotel and your trip to Jerusallem
We hope you will return and stay with us again


Hilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FLA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for four nights as part of a group touring Israel. Having spent three nights outside Jerusalem had high expectations here. The room was spacious, very clean, updated, with good lighting and a splendid view. Bath was also very acceptable. Staff kept room very tidy and clean.

Breakfast and dinner buffets were somewhat disappointing. Staff appeared to believe that duplication of items was an adequate substitute for diversity. Sunday morning breakfast offerings were quite sparse. But the real shock was to be subjected to a diet of FOX news as the ONLY international news channel. We were a captive audience to faux news and my British relatives with me were horrified.. This viewing decision by ownership needs to be reviewed or experience the loss of potential clients.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilla Y, Deputy General Manager at Prima Park Hotel Jerusalem, responded to this review, 4 weeks ago
Dear Guest ,

Thank you for taking the time to post your review.
All comments help us provide the best service and amenities for our guests.

That being said, we are sorry that the hotel and experience didn't see your acceptations
.
Additionally, your experience and concerns will be checked on as well. We hope you will give us another chance next time you are in Jerusalem.


Hilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prima Park Hotel Jerusalem

Address: 2 Vilnay Street, Jerusalem 95435, Israel
Location: Israel > Jerusalem District > Jerusalem > Givat Ram
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Jerusalem
#30 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Prima Park Hotel Jerusalem 4*
Number of rooms: 217
Official Description (provided by the hotel):
The Prima Park is inspired by the region boutique wineries, Prima Park Hotel invites you to experience a joyous stay in Jerusalem. • 217 Rooms with Free WIFI • Delux rooms & mini suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Synagogue • Patio Dining & Events Hall • Wine Lounge Bar • Private meeting and seminar rooms • Banqueting Facilities • Free wireless internet in public areas ... more   less 
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Also Known As:
Park Plaza Jerusalem
Jerusalem Park Plaza

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