Having lived in Israel for a time and now coming back as a visitor, I am very aware of the limitations that the hotel industry that country faces. However, the service provided by the staff at the Dan Jerusalem puts the rest of the hotels in Israel and even the States to shame! While driving into Jerusalem, I became quite confused and very lost to the hotel. I called the hotel and an English-speaking member of the staff stayed on the phone with me the ENTIRE time, patiently explaining just how to arrive, even though it took over an hour to get me there! She stayed (thank you, Jenny!) past her time scheduled to work, just to make sure I was okay. The manager was so concerned for my safety and welfare, that he waited outside the hotel for me to ensure my arrival. While checking-in, the manager himself oversaw everything, even providing a room upgrade to lessen my anxiety over being lost and escorted me to my room himself! (thank you, Guy!!!).
The 2 bedroom, 2 bath suite was spacious, clean and had a nice courtyard view. Jerusalem is like many urban cities and family-rooms are hard to find. The Dan has several rooms for families that have a salon sitting area, with a small fridge, and a separate bedroom with a door that closes, so parents can have privacy without worrying about children in an entirely separate room. This is one of the few hotels in Jerusalem and throughout Israel that I know that not only provides this but also does so at affordable rate (usually its the cost of 2 separate rooms, even though it's really one large one, with a door separating the areas).The blankets and beds were very comfortable and luxurious, even the pull-out couch! Unbelievable by any standard! However, it is really the service of the hotel that impressed me most. Knowing that I was afraid of getting lost again in the city, the manager arranged for a staff member to purchase a GPS navigation system for me to take in my car. When the GPS did not work properly, the staff tried twice to fix the situation immediately, never losing patience with me or the situation. In fact, everyone was so nice and pleasant throughout my stay-a true sign of the signature of the entire Dan Hotel chain.
Truly, not only affordable but a wonderful place to stay. Vacations are all about beautiful surroundings which this hotel definitely provides but also feeling like a honored guest, which is exactly what the Dan Jerusalem made me feel. I HIGHLY RECOMMEND!!!
- Official Description (provided by the hotel):
- Located on the slopes of Mount Scopus, The Dan Jerusalem Hotel provides breathtaking views of Jerusalem and its tranquil surroundings of the Judean Hills.Hotel guests can enjoy the Largest Spa facilities in Jerusalem with indoor and outdoor pools, Turkish bath, Fitness Centre, Jacuzzi and treatment rooms. Dan Jerusalem offers a newly refurbished Executive Lounge with complimentary drinks and snacks (For Guest staying in Executive rooms and suites), expansive public areas with wide balconies and plenty of room to relax with free WiFi and for our younger hotel guests, children's activities for all ages at Danyland Childrens club.505 guest rooms to suit any kind of traveler, including family units and suites, most with outstanding views over Jerusalem and the Old City. A large conference room and a ballroom available with a capacity to accommodate up to 750 guests for a reception, or theatre style seating. Located close to transport links to Tel Aviv or the centre of town via the New Light Railway or complimentary shuttle service. 24 hour room service and a huge variety of other dining options available all day and night. All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. All other (Israelis) must pay VAT . ... more less
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- Also Known As:
- Regency Jerusalem
- Hyatt Jerusalem