My husband and I were guests at the Dan Jerusalem June 24-29. On our flight over, I had a minor medical emergency, but the airline (Air Canda) required that I be evaluated by a physician and have a medical release form completed before I could return to America.
i had a chance encounter with your Guest Relations Manager, Avita, before I was aware that I would need some assistance from a staff member. She was indeed very gracious and expressed a desire to assist me in any way possible, therefore I requested to be allowed to speak with her regarding my need to see a physician. She immediately took ownership of my need and, with the assistance of a young lady by the name of Vicky, allowed me to download and print the documents I would need, as well as contact a physician and arrange for him to see me in my room on the 9th floor!
Following the doctor's visit, all I had to do was take the completed documents to Vicky, who then faxed them to Air Canada for me. Upon my arrival at the airport on Friday afternoon, I was greeted by the flight agent at the desk and was asked if I needed any assistance. The required information had arrived and I had absolutely no problem in boarding my flight and arriving at my home destination early on Saturday morning.
I cannot overstate my appreciation to these two lovely ladies. As you might imagine, this entire episode was so unexpected that it was very stressful for me. Their professionalism, courtesy and warmth were second to none. They deserve any recognition your fine hotel can bestow upon them.
Elk Grove, CA USA
- Also Known As:
- Regency Jerusalem
- Hyatt Jerusalem
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