My reservation was for one superior suite with balcony. We arrived at 11am. and were told to wait. At 1:30 pm the receptionist decided to accommodate us on the 6th floor in a room with two beds and a toilet. I asked where is the balcony and why am I getting a room, not a studio. The answer was - the hotel is full and there is no free studio. But I paid full price months in advance and want to get for what I paid-Suite with balcony and kitchenette. Why do you ask me for kitchenette said the receptionist. To eat I said. I felt that I could not overpower the stubbornness of this man and for the first time in my life I resorted to an extreme measure and I said that I would call Venere.com to find out why they sold me the suite and I paid a month ago and has not been saved for me. Then the receptionist said that we have to wait until 3 pm. In the booking was written check in - 2pm. Then he accomodated us in suit without kitchenette. For a rematch they brought very dirty microwave and later they brought another cleaner and they did not left us in peace until the evening. We had no utensils, plates, cups nothing. The most terrible was that the time of registration, he asked for my passport and my credit card. I said that everything is paid , but he insisted and when I handed him my credit card he puted it on the copy machine and copy it.I blocked the card and now have to issue me a new one. This cost me money, it takes time and it is inconvenience for me.
Location is very good, close to the Holy Sepulcher. The breakfast is poor.
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- Also Known As:
- Addar Hotel Jerusalem