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“Good choice” 4 of 5 stars
Review of Dan Panorama Jerusalem

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Dan Panorama Jerusalem
5.0 of 5 Hotel   |   39 Keren Hayesod Street, Jerusalem 94188, Israel   |  
Hotel website
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Hotel amenities
Special Price
7% Discount for 4 Nights
Ranked #13 of 87 hotels in Jerusalem
New York City, New York
Top Contributor
100 reviews 100 reviews
42 hotel reviews
Reviews in 52 cities Reviews in 52 cities
50 helpful votes 50 helpful votes
“Good choice”
4 of 5 stars Reviewed May 7, 2013 via mobile

Not the fanciest or most amazing place but a solid place for a good price. Breakfast is very good, with a large selection of great foods. Service is on time and pleasant. Hotel is clean and maintained well. Location is very good, close to the Old City, the City Center, the German Colony and more.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, May 13, 2013
Dear Avja,

Thank you so much for giving us the opportunity to become your home away from home, during your visit to Jerusalem. I am thrilled to read that you found our breakfast, service and location enjoyable and will be sure to pass on your kind remarks to the whole team.
I look forward to the opportunity to welcome you back,

Sincerely,

Natalie Shalom
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 5, 2013

We spent four nights at the Dan Panorama in April, 2013. The hotel provides free wifi in the lobby and has a nice bar and terrific breakfast buffet. Its location is perfect, as it is near the King David Hotel and the Yemin Moshe disrict, with the wonderful view of the old city especially at twilight. It is near Independence Park with the replica of the Liberty Bell. There are a few nice restaurants close by and the hotel to us was clean and service was prompt.
Based on Trip advisor reviews, we asked for an executive room on the 9th floor, and we were very glad that we did, as this made our stay special. We had access to the Executive Lounge. When we arrived, our room was not quite ready. No problem. We just went to the lounge and had a nice drink and some snacks. The room has a terrific view of the old city and the YMCA and King David Hotel. There is an outside area where we could enjoy fresh air and the view.
But what made this stay at the hotel special was the person in charge of the Lounge. It is due to him that this review is being written. Ibrahim Al Hawa greeted us and did not just check our room number to be sure we were allowed access to the lounge as other workers would have done. He greeted us with a huge and infectious smile that said WELCOME all over it. He asked us about ourselves and got to know us and even told us he had a relative who lives close to our home in Florida. He actively assisted us and strove to make us comfortable. We got to know about him and his family and he went out of his way to make our stay special. When I mentioned that the next day was my wife's birthday and we wished to find a special restaurant to celebrate, Ibrahim suggested a most romantic and lovely place not far from the hotel. We absolutely loved the restaurant and will never forget that he directed us there. But he went beyond this! When my wife entered the Lounge that evening, out came Ibrahim with a huge birthday cake and candles just for her! This brought tears to my wife's eyes and was a moment we will treasure for the rest of our days. The Dan Panorama is blessed that such a warm and kind person as Ibrahim is there, and they should be proud that he is striving to make such a difference to the many people he meets daily. Because of him we will always remember our stay with pleasure and gratitude. We hope he is priveleged to assist many others in the future. We also wish his son great success in medical school!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, May 13, 2013
Dear Paul f,

Thank you for taking the time to share your feedback of your recent stay with us and for choosing the Dan Panorama Jerusalem to celebrate your wife's birthday. Thank you for your appraisal of Ibrahim Al Hawa and the team; I will certainly share your comments with the entire team for I am sure they will also be pleased to learn of your recognition of their attention to detail.
We can’t wait to welcome you back soon!

Sincerely,

Natalie Shalom
Guest Relation Manager
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Rome, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

Location was superb and this, together with the inspiring views, the atmosphere, the decor, and the design, which is a delightful fusion of old and new, very representative of modern-day jerusalem , all went to making this an excellent place to stay.
Staff were helpful and the room was comfortable, with a delightful view.
The location is excellent for exploring the Old City.
We were very comfortable and we have already told several friends about the conveniences and location within fairly easy reach of the Old City.
The Breakfast is fabulous: very good assortiment, changing every day
I would like to return there and will be delighted to recommend it to my friends

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, May 6, 2013
Dear tom12121212,

Thank you for choosing the Dan Panorama Jerusalem; I am thrilled to read your kind remarks with regard to our location, atmosphere, fabulous breakfasts and service team, your kind words are highly appreciated.
I will certainly share your commendations with the entire staff as I am certain that they will be most appreciative of your appraisal. Thank you for recommending our hotel to your friends; We highly value your loyalty and can’t wait to welcome you again in the near future!

Sincerely,
Natalie Shalom
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 3, 2013

I totally agree with Jeffrey P's review. I have so many disgusting remarks that I can't list them all and my husband and I have been all around the world in different hotels. This one really is one of the worst. They have just changed management so that might account for the inconsistencies and lying that goes on there. I have reviewed many places and hotels on tripadvisor but I feel compelled to write a long review on this hotel. Stay at your own risk if you will. We came from the Crowne Plaza Tel Aviv and had a marvelous experience so this is not usual for me.
Pros - hot water, 20 minute walk to old city (not 5 min. as stated on their website)
Cons - no concierge (pass bellboys off at desk) and they (and the front desk) either no nothing about the city or can't be bothered helping the guests.. All they do is try to push taxis on you (they get a commission for that, I presume). Some at front desk are rude and the rest ignorant.
- there is no WiFi in room and did not mention that when we booked (altho the manager did point out to me that it is in "small" letters on the web. Did not mention we could pay for it in the room.
- rooms are bare (looks more like a hostel) even though we got "upgraded" to an executive room but was informed we could not use the "executive lounge" unless we paid $20/person/day.I see on their website that our floor was entitled to use the lounge but they said no then when I complained about the hotel, they gave us the executive lounge for two nights. Nice concierge in that lounge but finger food is "not" worth the price.
- Room smelled of mold until you put the air conditioning on. When they cleaned room the toilets smelled of urine for a while until you flushed it. No ice on floors, have to order ice.
Our hotel safe was not working and they fixed it and we used it and then it didn't work again with our possessions in it. I freaked out until they finally opened it up. They are old and breaking down.
Buffet breakfast looks good at first glance until you stay there for a few days. Inconsistent. Bread (rolls) was hard and I assume they were from the dinner the night before. Pasta the same thing. We checked the dinner one night and it was very sparse ($40/person) and then the next night it had much more.The buffet starts at 6:30 a.m. but beware, chef that makes "good eggs & pancakes" does not start until maybe 7 a.m. or 7:30 a.m. or as I was told maybe 8:00 a.m. so the people on tours that have to eat early are missing half of the breakfast at that time. If you say buffet starts at 6:30 a.m. then everything should be ready to go at that time.
- no tuck shop so you cannot buy water, pop or anything else needed last minute.
- old elevators made to look new. If you are on the 8th floor and want to go up, you are at the mercy of someone pressing the button down below. Maybe it will let you go up but you will have to go down to the first floor if someone got there before you can so go up. Is that nonsense?
I talked to someone who was complaining on the 3rd floor that they had no plugs in the washroom to shave and no hairdryer. Other people were complaining but they were on group tours and got out after a couple of days. My husband and I were by ourselves and stayed there 8 nights so I know what I speak.
- be very careful of the taxis in the front of the hotel. They are sharks (I realize that they too have to make a living) but they consider tourists cash cows so have them put the meters on and still watch. One tried to tell us a lot more than what the meter read. Of course the Dan Panorama (and maybe other hotels) get a commissions so the front desk wouldn't even consider telling us how to get around by bus even though the new buses run up and down in front of the hotel. The front desk was even rude when I asked how to get to the Israel Museum by bus. One person pointed to the front door and said "out there".....
- there is a shortcut via a lovely park at the end of the street to get to the Java gate old city. When I asked them at the front they didn't even know the park (or pretended not to) even tho I googled the shortcut to show them. People told me later that they heard what happened and it was discussing.
Some taxi drivers told us to complain as they know what is happening in this hotel. For the price you pay the value is terrible.
Overall my husband and I had a great time in Jerusalem, getting around by ourselves but this hotel surely put a damper on our trip.

Room Tip: Don't stay on the 3rd floor. Apparently the rooms are in even worse shape then the higher floors...
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, May 9, 2013
Dear MxSmrs,
Thank you for this feedback following your recent stay with us.
The experiences mentioned could not be further from the standards we strive to acheive and we can only apologize that we seemed to have fallen so far short.
We have been sure to take note of all your comments for immediate attention by both our in-house managers and higher up in the chain; thank you for highlighting these areas for us.
The management tried their best to satisfy your every desire, but alas, unfortunately, this time regretfully we were left unsuccessful. We would hope that we may have another opportunity to better the impression for next time; as such, should you desire, please be in touch with us directly so as we can monitor the reservation details personally.
With regrets,
Natalie Shalom
Guest Relations Manager
PanoramaJLM@danhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 27, 2013

I am no hotel night like 90 something this year already. I have stayed at the best and the worst. Most are so usual I don't write about them. This place is especially problematic. Location is great. Hotel is run down, staff is very nice but have no clue on what they are doing. The internet is super slow and you have to pya $20 a day for it. Just stay somewhere else. The place has the vibe of a run down Ramada in Jonesboro AR. There is no spa, its been closed for sometime now.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, April 30, 2013
Dear JeffreyP,

Thank you so much for sharing your feedback concerning your recent stay with us; it is through comments such as these that we are able to develop our offerings.
We're delighted that you enjoyed the location of the hotel and all that the surrounding area has to offer.
Moreover, the more constructive comments you noted are somewhat concerning, it is always a regret when guests feel that we have fallen short.
Whilst it comes a little too late to rectify for you on this occasion, we have been sure to pass on your comments to relevant managers for attention; thank you for highlighting these areas to us.
We would of course love the opportunity to welcome you back to show you we can do so much better; as such, should you desire, please do be in touch with me directly so that I may be able to monitor your booking personally.
With kind regards for now,
Natalie Shalom
Guest Relations Manager
PanoramaJLM@danhotels.com
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UK
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 25, 2013

We stayed for 7 nights in April 2013 Everything about ths hotel is 100%. Location; Rooms;Hotel Staff; and of course breakfast all great.

We ate one evening in the milky restaurant/bar and the food produced was, in our opinion, of a good standard and very good value.



Friday Night (Shabbat) meal was superb and excellent value for money anbd the atmosphere electric

The reception staff, boys and girls were more than helpful.We unfortunately needed to call the Doctor and the treatment was 100% plus the reception guys and girls asked on many occassions how the patient was...even though the problem was sorted by the next day they still showed an obvious concern.

Our room was on the 10th Floor overlooking the old city walls and the views were magical....always ask for a "high floor" facing the old city.

There is a shabbat lift so "going up and down" on Shabbat is no problem.

Again no hesitation in recommending this hotel and we will return to the Dan

Room Tip: Ask for a high floor overlooking the old city
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, May 7, 2013
Dear FREDANDWILMA,

Thank you for taking the time to post your review of your recent stay with us, here at Dan Panorama Jerusalem. I am delighted to learn that you enjoyed your room on the 10th floor, our location and the team looked after you as expected.
We will look forward to welcoming you and your friends back when your travels next bring you to Jerusalem!

Sincerely,

Natalie Shalom
Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
2 reviews
5 of 5 stars Reviewed April 25, 2013

I was a guest for 10 days and was impressed with the staff & services...They have a very traditional morning buffet that was first class and plentiful..The free wifi in the lobby and the bar was appreciated as well as free workout room privileges. The front desk was especially helpful with booking tours & giving directions (especially Issam Habash). I will recommend this hotel to anybody traveling to Jerusalem.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Guest Relations Manager at Dan Panorama Jerusalem, responded to this review, May 6, 2013
Dear Michael K,

Thank you so much for taking the time to post your review of your recent stay with us here at the Dan Panorama Jerusalem. We are truly excited to read that you enjoyed your time at the hotel and the team, especially Issam habash at the front desk, took good care of you; we will be sure to pass on your kind words to the whole team, as it is comments such as these that make the hard work all worthwhile.
Thank you for recommending our hotel; We will look forward to welcoming you back again soon.

Sincerely

Natalie Shalom
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Dan Panorama Jerusalem

Address: 39 Keren Hayesod Street, Jerusalem 94188, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Jerusalem
#9 Business Hotel in Jerusalem
#12 Luxury Hotel in Jerusalem
#12 Family Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dan Panorama Jerusalem 5*
Official Description (provided by the hotel):
The Dan Panorama Jerusalem Hotel is centrally located in the new part of the city, within easy reach of modern Jerusalem's lively center, theatres, shops and businesses, whilst it is still within walking distance of Jerusalem's major historic sites and the fascinating Old City. Our Jerusalem Hotel's prime location makes it a very convenient base for a family holiday or for business guests and the hotel offers a range of conference and convention facilities. ... more   less 
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Also Known As:
Dan Panorama Jerusalem Hotel Jerusalem
Jerusalem Dan Panorama Hotel
Dan Panorama Hotel Jerusalem

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