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“Best Hotel and we have High Standards!!!” 5 of 5 stars
Review of Leonardo Plaza Jerusalem

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Leonardo Plaza Jerusalem
5.0 of 5 Hotel   |   47 King George Street, Jerusalem 91076, Israel   |  
Hotel amenities
Ranked #65 of 92 Hotels in Jerusalem
Los Angeles, California
1 review
“Best Hotel and we have High Standards!!!”
5 of 5 stars Reviewed March 4, 2011

If anyone had a bad time at this hotel it is because they chose to have a bad time! Oh my goodness...my husband and I cannot stop talking about the marvelous service, great rooms - with the most amazing views - fantastic breakfast buffet, and so much more. We are both in the American military and have had the opportunity to travel around the world and have stayed at the finest 5 star hotels, and the only 6 star hotel in the world...we would gladly take the Leonardo over all of the others. The folks at the front desk - Roni, Miri, Odie, (please forgive me for not knowing all the names) treated us like we were royalty. The men and women that work the hotel - Yassin, Mohammed, Amir, Ranan, Sufia, and others could not have been sweeter and more dedicated. The location is perfect...easy walk to Ben Yehuda, Mamila Mall, the Kotel (Western Wall) and Old Quarter. All the food is Glatt Kosher. The prices are more than fair - much better than many of the hotels in Israel. Again, it makes no sense to me that others have written about negative experiences...in fact, many of us staying at the hotel commented to each other that we had read some of the reviews before we arrived and were worried, but we were all stunned at the first class service and top accommodations...if you are thinking of staying at the Jerusalem Leonardo - go with confidence that your stay will be exceptionally good!! If anyone from the staff is reading this - a big hello to Miri, Odie, and Roni from Laurie and Moshe!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, Public Relations Manager at Leonardo Plaza Jerusalem, responded to this review, March 13, 2011
Dear guests,

It was so heart warming to read such a wonderful review and letter from you. I relayed your words to all the hotel staff and management. The were so happy to hear this.

It's amazing to be able to bring a smile to such wonderful guests like you.
On behalf of all the Hotel's staff, Roni, Miri and the management, we thank you for taking the time to write these moving words.

We look forward to hosting you again at Leonardo Plaza Hotel in Jerusalem

Ilana
Public Relations
Fattal Hotels
On behalf of Leonardo Plaza in Jerusalem Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,006 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brazil
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2011

When you travel, you don't want surpises... this hotel, now under different manegement, has alway been of steady great service.
Ps- Always ask for a newly renovated room.

  • Stayed January 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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FattalM, Public Relations dept. at Leonardo Plaza Jerusalem, responded to this review, February 20, 2011
Dear Guest,

It's so good to hear that you enjoyed your stay at the Leonardo Plaza Hotel in Jerusalem.

Your warm comments in regards to the Hotel service will be relayed to the Hotel Staff and management.

We also love the beautiful photo with a view of Jerusalem. We are always happy to help our guests discover the beauty of Jerusalem.

Our returning guests are very dear and valuable to us.

Kind regards,

Ilana
On behalf of Leonardo Plaza Jerusalem
Fattal Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2011

I went visiting the Holy Land for my third time. Jerusalem is a city like no other, the capitol of three religions, and for me - Christianity. The location of the hotel is just fabulous, and the view from my room was overwhelming. I warmly recommend this hotel.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 4, 2011

Hotel is within walking distance of the old city and Ben Yehuda street. Great breakfast buffet including made to order omelets, a number of salads and cafe au lait. Attentive staff.

  • Stayed December 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, AL
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 28, 2010

We stayed at the Leonardo Plaza with a tour group. Our room was nice with a balcony. We enjoyed watching the sun set over the city each afternoon. The buffet food was okay. Service was okay.

  • Stayed November 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 19, 2010

15 minute walk from Jaffa Gate of Old City; 10 minutes from Ben Yahoda Street makes this a great location for Jerusalem.

The hotel itself is shoe-box shaped oriented east-west which gives rooms a north or sourth view. There are 22 floors of rooms. The top two floors are special. All others are identical. Each regular floor has 24 rooms; 20 are identical (except thart 2 near each end have balconies). Each floor has two larger rooms on one end of the building and two suites on the other. Higher floors provide a better view. Sunrise can only be seen facing south.

The standard rooms had ample storeage space and comfortable beds but we found them (and the bathrooms) to be somewhat small.

There is a large, unfriendly lobby, half or which is take up by a lounge. Seating space is minimal. Try the business center for extra seating.

The dining room and public rooms are one floor down from the lobby. The noise from parties funnels right into the lobby.

The "Israeli" breakfast was ok but certainly not special.

The hotel has a nice swimming pool (closed when we were there) and borders a public park.

Based on what we saw, the Leonardo mostly caters to large groups.

The hotel charges an obscene US$25/day for the internet. They blame the cost on "their supplier". There is a cafe about 2 blocks north with free internet; and the downtown Ben Yahoda area has free wi-fi as well.

We stayed here because it was part of our tour selection; otherwise we would not recommend it nor would we stay here on our own.

  • Stayed November 2010
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ny
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 18, 2010

To start, the reception area people seemed uninterested in taking care of people in an efficient manner. I had a few interactions with them. Check in was quick since we were in a group. When I came with a question, they made me wait and did not even acknowledge us till we excused ourselves and then they left to go answer a phone in the back. We eventually got our answer. Finally, when we had an issue with the internet they were uninterested in discussing it and told us to call the vendor.

The room was below average. There was a nice set of glass shelves which really showed the dust on them when you turned on the light. The bath floor tiles were cracked. There was no alarm clock so unless you bring your own, you are at the mercy of the hotel wake-up call (which did work for us) and need the tv on to see the time.

The TV had no news channels and there was no guide for the channels that did exist so you had to guess at what was on and when it would start. However, if you are in Jerusalem you should be walking around not parked in front of the TV.

The internet in their business center was a massive rip-off. When we read the description we understood that you paid for a half hour (about $10) and could use it over 7 days. Not so. The time all had to be used in one sitting or you were out of luck. We called the vendor (smart-net.co.il) who pointed us to #22 and #23 in the terms of service.

22. The service may be used for up to 7 days since the date of purchase. A user that acquired the service and did not use it during 7 days will be billed for the full sum of the purchased program.
23. All the usage programs are valid for a continuous period of time from the moment of activation and cannot be accumulated, except for the smarttime90 and the smarttime120 programs.

I can see how you could read the above to say that you can only use the time in one sit-down but it is a bit of a stretch. And having it as #s 22 and 23 in the terms of service seems disingenuous.

Finally, the staff must have liked my small travel razor since that disappeared on our second day there (out of 7) and asking at the front desk resulted in baffled looks. We searched the room top to bottom and unpacked everything and still no razor.

On the positive side, the beds and pillows were comfortable and did not appear dirty.

  • Stayed November 2010
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Plaza Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Jerusalem
#25 Family Hotel in Jerusalem
#33 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Leonardo Plaza Jerusalem 5*
Number of rooms: 270
Official Description (provided by the hotel):
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton

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