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“Another great stay” 5 of 5 stars
Review of Leonardo Plaza Jerusalem

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Leonardo Plaza Jerusalem
5.0 of 5 Hotel   |   47 King George Street, Jerusalem 91076, Israel   |  
Hotel amenities
Ranked #53 of 93 Hotels in Jerusalem
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Another great stay”
5 of 5 stars Reviewed yesterday NEW

This is about our 20th stay at this hotel, and we are already counting the days until our next trip. It is hard to know where to start complimenting staff and also risk leaving out others who deserve praise. If you can take your eyes off of the unbelievable buffet breakfast you will see one of the two Guest Services reps. Suzanne or Adi approaching guests with a smile...and a notebook to jot down any special requests or problems. These notes are translated into action very swiftly. And then there is Ahmed at breakfast and in the lobby bar. No, he is not a manager or executive. He is just Ahmed, eyes everywhere to find anything that can be improved or done. He is a gem. Of course, Roberta remains just "the best"! If you have not yet stayed at the Plaza, you are missing a great Jerusalem experience.

Room Tip: Try to get Old City view. Spectacular!
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,025 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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English first
Los Angeles, California
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Although some reviews were confusing and non recommendable, We stayed here as it was a 5 star hotel and was priced reasonably. We found that the hotel was very nice and clean. Breakfast was absolutely fantastic. all you can imagine ... We had a high floor room with a beautiful view of the city, both old and new. Staff was somehow friendly and helpful, There is a nice synagogue on the premises for daily prayers

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my 3rd time staying at this hotel in the past year or so. The rooms are very presentable and the service i received was amazing. The guest relations manager Adi took care of all my needs and was on hand to help with everything. I would strongly recommend staying at this hotel. I will no doubt be back there soon.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for the end of Passover. The food was sumptuous and plentiful, the beds were very comfortable, and the service was great. The pool area was recently renovated, and the location couldn't be more central. We stayed in a corner suite, totally worth it.

Room Tip: try to get a room with a balcony, preferably overlooking the old city
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This is my 5 time in the Leonardo plaza Jerusalem. I came with my two daughters and I would like to share with you my experience: first of all, the food is the best! We like the most the chocolate cake at breakfast. The room is very spacious and beautiful. Central location for attractions, coffee shops etc. The pool is also very nice and relaxing.

Stayed May 2015, traveled with family
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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent food. The rooms are very nice and comfortable . The hotel is a classy place . Great location to go shopping! We went to Mamila which was 2 blocks from the hotel . The Service is also excellent. I will definitely come back !

Stayed May 2015, traveled with friends
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suzan v, Guest Relations Manager at Leonardo Plaza Jerusalem, responded to this review, 1 week ago
Dear Guest,
We are very pleased that you enjoyed your stay at our property.
We thank you for your nice comments as nothing pleases us more than to learn from our guests that everything has gone well .
We certainly look forward to hosting you again at the Leonardo Plaza Jerusalem hotel.
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Omer, Israel
Top Contributor
98 reviews 98 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have to state upfront that I did stay at this hotel years ago when it was a Sheraton Plaza and I liked it better then. The rooms are relatively large and, if your floor is high enough and you pay for the old city view, you get a glance of the old city, although somewhat obstructed by the new Waldorf Astoria hotel. The rooms where supposed to be recently renovated and are clean and so is bathroom. The furniture is OK athough it appears to have seen better days. The location is great. The service is good and efficient but not overly friendly. Breakfast (that we had included in the rate) is very good with a wide choice of food and surprisingly poor coffee. Finally I would have to say that I still hve to see a hotel in this chain that is not "over starred". At the price we paid we will not come back.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suzan v, Guest Relations Manager at Leonardo Plaza Jerusalem, responded to this review, 1 week ago
Dear Guest,
We appreciate your sharing your recent experience on TripAdvisor. Good to know you enjoyed our central location and the big breakfast.
We are committed to serving the needs of our patrons and your comments offer valuable feedback. We're apologize that you felt our service standard fell short of your expectations.
The Leonardo Plaza is constantly striving to improve our service and renovating the pool, front desk, dining room and most of our rooms are all part of that process. We hope that after looking at the cost of other hotels you will choose us in the future.
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Additional Information about Leonardo Plaza Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Jerusalem
#16 Romantic Hotel in Jerusalem
#18 Family Hotel in Jerusalem
#32 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Leonardo Plaza Jerusalem 5*
Number of rooms: 270
Official Description (provided by the hotel):
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton

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