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“Lack of Customer Service” 2 of 5 stars
Review of Leonardo Plaza Jerusalem

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Leonardo Plaza Jerusalem
5.0 of 5 Hotel   |   47 King George Street, Jerusalem 91076, Israel   |  
Hotel amenities
Ranked #54 of 94 Hotels in Jerusalem
Cedarhurst, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lack of Customer Service”
2 of 5 stars Reviewed December 13, 2013

My wife and I stayed at this hotel from Nov 25 - Dec 1. While the hotel is very nice and well kept, although the lack of a clock in the room drove me crazy, there is a lack of customer service. We made our reservation through a travel agent and paid for our son, who is studying in Israel, to stay in our room for the last three nights of our stay. When we checked in we confirmed that they had his reservation and the person at the desk suggested that we remind the hotel prior to his arrival. We reminded them the night before as well as that morning, each time the person at the desk argued with us that he wasn't booked in our room, ultimately to find the reservation. Whe we returnred to our room that afternoon of course we did not have the cot. I called the front dest, and was bounced around and put on hold for half an hour, while my wife went down to the desk. When my wife spoke to the desk person they argued with her that we did not have a reservation for him. After a few minutes the person realized that they had the wrong room number and had the cot sent up.
This was the least of the issues. We made arrangements to have our Friday night Shabbos meal in the hotel and we paid for four of my nephews to join us. In addition friends who were staying in the hotel joined us as well, so we had a total of 10 people at our table. When we came to the table we found the chairs stained, the table cloth torn and dirty. The staff basically threw the food at us and we practically had to beg them to refill the two water pitchers. After a while we gave up on getting any more water. While I paid a lot for this meal I really don't feel like I got my monies worth.
The next day we had lunch at the Inball, I paid a fraction of what I paid at the Plaza and the staff couldn't have been nicer to us. Their food was tastier and the water pitchers were constantly being refilled.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Lakewood, New Jersey
1 review
5 of 5 stars Reviewed December 10, 2013

We had a wonderful stay at the Leonardo Plaza. Susan was especially helpful in making our stay so great. The rooms were nice, the staff very accommodating and overall, our experience was really good. I would definitely stay here again and recommend to others. Also the location is very central which we liked a lot.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Londo, Mozambique
1 review
5 of 5 stars Reviewed December 9, 2013

Nice rooms nice staff helpful delecious food good business centre sufian salah and eli are good staff.
Great hotel the location is very important the hotel is in the center we travel alot.
The room was very clean and comfortable

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

What can I say? From the first day of our stay till the last, we were treated like royalty at the Leonardo Plaza The staff is so friendly and caring and the food is fabulous!! Can't recommend this centrally-located hotel enough!!!You won't be sorry!!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
5 of 5 stars Reviewed December 9, 2013

i stay at the leonardo plaza hotel from december 1 with my family and we have a great time.
the breakfast is very tasty and a large selection .the location is fantastic is near every were.
eli from the front desk was the best. thank you !!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Haifa, Israel
1 review
5 of 5 stars Reviewed December 9, 2013

Nice rooms in club level very good food is delecious staff are helpful location is closed to the kotel and old city primamsvera is the best rest.huge and good breakfast.i recomend to every body to come toleanardo plaza.eli salah fadi sufian best staf i met.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brooklyn, New York
1 review
4 of 5 stars Reviewed December 8, 2013

We had stayed at this hotel several times before when it was known as the Sheraton Plaza. The Leonardo chain has picked up the ball - Great location, accommodating staff, great breakfast, perfect for access to the Old City as well as the major restaurants and shops in Jerusalem. Elliot at the front desk was a real "Mentch" and make our stay all the more pleasant. Price was reasonable. Only con was the wifi which didn't work in the room and was expensive. Hotel should consider some cosmetic renovations - otherwise it was a great stay.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Leonardo Plaza Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Jerusalem
#15 Romantic Hotel in Jerusalem
#16 Business Hotel in Jerusalem
#18 Family Hotel in Jerusalem
#31 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Leonardo Plaza Jerusalem 5*
Number of rooms: 270
Official Description (provided by the hotel):
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton

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