We booked reservations for 7 nights and were given a double upgrade to a large room facing the old city which was very nice.However, the customer service was horrific. When I went to check out after 7 nights the front desk was arguing with me about a $1.50 phone call which i did not make (After much investigation they realized it was the hotel maanger's cell phone # that I was mistakingly charged for) Shabbat lunch had really bad service and the food was dissapointing. It took 3 hours to check in because our first room was swarming with flies. I called the front desk who informed me that it was summer in Jerusalem and that there are many bugs. He said that even HE was kept up the night before with bugs. However, they sent a woman up to investigate, who ran out of the room. Needless to say, we were then re-upgraded. Breakfast was very good. The view is unbeatable. The hotel has a lot of history and is centrally located. Next time in Israel I would consider going back but I would also consider alternatives. Had I paid full price for the room I was given I would have rated lower

I was a bit disappointed with my stay at the King David. I had a deluxe room on the sixth floor, but was taken aback by the simple furnishings, lack of drawer space, and old TV. The room was very well kept, with nightly turn down service. Fresh fruit and chocolates, as well as bottled water were provided twice during my six nights here. A lovely Sabbath cake was left in the room on Friday night. The breakfast service was excellent, with a great selection and a staff of professional waiters who are overseen by two supervisors. This is what a deluxe hotel should be about.
The front desk staff and concierge were very helpful.
I understand that the hotel is being refurbished, hopefully this will help the dated feeling in the room. I guess the historical significance of the King David lands it on the list of "The Top Hotels in the World", although furnishings do not.

Recently I had opportunity to spend some time in King David Jerusalem. That was really very special. Best choice to stay over in Holy City. Gorgeous building at the beautiful place, few minutes on foot from Old city, variety of the different rooms and halls for weddings, banquets, receptions, little parties, luxurious and wonderful shops in the lobby, one of the most lovely gardens with swimming pool I have ever seen, greenery, comfortable chairs and beds, cocktails, snacks, amazing view on the city, what else I could ask for. Stuff is extremely helpful, patient and kind, consider every guest and their sometimes weird requests with special courtesy so I really felt atmosphere like at home.
Bina

Quite exceptional in all manners.It has to be the best hotel in Israel if not the Middle East.
From the concierge to suite to restaurants to breakfast to the pool area to room service everthing was wonderful not the cheapest but well worth every penny.