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“Great Location, great service.” 4 of 5 stars
Review of Mount Zion Hotel

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Mount Zion Hotel
4.0 of 5 Hotel   |   17 Hebron Rd, Jerusalem 93546, Israel   |  
Hotel amenities
Ranked #20 of 94 Hotels in Jerusalem
Certificate of Excellence
Erie, PA
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Location, great service.”
4 of 5 stars Reviewed May 5, 2013

Stayed at Mt. Zion the first two nights of a two-week tour of Israel. Though we had a couple disappointments with our room, our overall experience was positive and we would return to this charming and eclectic, boutique-style hotel in the future. Our room must have been in the midst of a renovation and we were disappointed that a strong odor of fresh paint greeted us as we entered our room quite late on our first night at the hotel. We were too tired to ask to be moved to another room. The following day we did not want to go through the trouble of moving our belongings to another room as we had a busy schedule and knew we were leaving the next day. The view from our hotel room was of an outside wall, but that didn't matter too much to us since we knew we would be leaving the hotel just after breakfast each day and returning late at night. Be sure to ask for a room with a view if you'll be staying more than just a couple of nights! If we had booked a longer stay we definitely would have requested another room and I'm sure we would have been accommodated, as the staff was extremely attentive, helpful, and courteous throughout our stay -- very good service. Fortunately, the weather was cool because it was necessary to leave our window open while we were out of the room on our first day in order to eliminate the fresh paint odor by the time we returned. Overall, though our room was rather dated, it was clean and very quiet, and we experienced uninterrupted sleep. There is a breathtaking view of the Old City from the lobby, and seating there is inviting, comfortable, and relaxing. Did not go to to the beautiful pool because of unseasonably cool weather. The delicious breakfast buffet, by far the best we experienced during our entire stay in the country, offered a tremendous variety of well-prepared dishes along with exceptional service.

Room Tip: Be sure to ask for a room on a higher floor with a view of the Old City.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, May 30, 2013
Thank you for taking the time to write a review in Tripadvisor where we were particularly glad to read that the unfortunate odour of paint did not prevent you from appreciating other aspects of the hotel and from enjoying your stay. Nevertheless, please accept our apologies for the discomfort you were caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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716 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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dublin
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

Lovely hotel.nice gym although equipment old. Nice pool area. Excellent service. Rooms pleasant but didn't like the carpets in the rooms nice common area. Breakfast great . Nice building with a lovely ambience.

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, May 30, 2013
Thank you for your feedback of your recent stay, which we understand you enjoyed and which we hope will give you reason to return when next in Jerusalem.
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London, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

We stayed there for 3 nights and despite the sparsely furnished rooms with shoddy bathrooms we had a wonderfull stay and truly enjoyed this venue. The breakfast was amazing . The fitness cent is poorly equipped and the equipment was dirty when I used it.

Stayed March 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, May 30, 2013
Thank you for taking the time to write a review of your recent stay. We appreciated the feedback and were delighted to read how much you enjoyed your stay. The fault found in the fitness center has been taken care of, thank you for informing us.
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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 26, 2013

Superior rooms are actually the basic ones, mine had a view of a wall.
expensive for what it is.
Service very poor, except the cafe.
Looks to be mainly a tour bus hotel more like a uk 2 star.
Breakfast usd26 extra.
Location ok, walkable to the old city if reasonably fit.
Comming srtaight from the Sheraton Tel Aviv to here there is a big difference, that was fantastic the room was cheaper in the Sheraton!

Room Tip: Don't go for the basic (superior) room.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, April 28, 2013
Thank you for taking the time to write a review, although we admit that from your description we had difficulty recognizing our hotel. We are very sorry that your experience at the Mount Zion Hotel was not a positive one but in order to understand where we went wrong we would require more details We do agree that there is a great difference between a Sheraton and the Mount Zion Hotel but you will no doubt accept, should you peruse the TripAdvisor reviews, that we generally not only meet guests' expectations but that they also very much enjoy their stay.
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Canada
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed April 11, 2013

Stayed at the Mount Zion for two nights during Passover. A great experience. Fantastic service from start to finish with staff always willing to help. Great views, easy walk to the Old City, and a wonderful breakfast all part of a good experience. The rooms are a bit dated, but all the other pluses make up for it. Free parking across the street a bonus.

Note that Google Maps has some trouble with the hotel if you use Hebron Rd. Better to input Derech Hebron, which will lead you to the right place.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, April 28, 2013
Thank you for your warm review and for taking the time to write one. We were delighted that you enjoyed your stay and hope you will visit us again on your next trip to Jerusalem.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
354 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed April 9, 2013

This is a pretty nice hotel. Not super fancy, but nice. It is well located so you could walk to the Old City, to King David Street, etc., but because Jerusalem is so hilly it is generally better to take a short taxi ride. But taxis are easy to get.. The hotel has a sort of '50's feel to it (hollow doors to the rooms that let noise in, etc.), but it has great views, the staff is friendly, the rooms are comfortable, etc. What's not to like? There is a swimming pool, a spa, etc. There is free WiFi in the lobby (which we could get in our room, which was on the same floor as the lobby. They have a buffet dinner...I didn't try it, but it looked functional if all you wanted was something to eat (the front desk staff will recommend restaurants and make reservations for you). They also serve the room service menu in the lobby bar. The breakfast is hard to believe...all kinds of fruit, cereal, bread, juice, croissants and danish, eggs, omelets, salads, yogurt, cheese, etc.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, April 15, 2013
Thank you for taking the time to write a review. We were pleased to read that, on the whole, you enjoyed your stay and hope that we shall see you again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 8, 2013

So I hear that this hotel has newer and updated rooms. I did not stay in one of those rooms. My room was rather tired looking and needed some cosmetic work or a face lift. Be sure to request for an updated room if possible. The hotel is located within walking distance to Old Town Jerusalem, the open mall and restaurants - making this the best feature of the hotel.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannan S, Deputy General Manager at Mount Zion Hotel, responded to this review, April 15, 2013
Thank you for sharing the experience of your recent stay in TripAdvisor. We regret that you were given a room that was not yet refurbished but hope, nevertheless, that you enjoyed your stay. We are in the process of refurbishing those remaining rooms that were unable to be included amongst those that received their face lift earlier, during the quieter winter months, and expect to have completeted renovating them before the end of this month.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Zion Hotel

Address: 17 Hebron Rd, Jerusalem 93546, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Jerusalem
#10 Romantic Hotel in Jerusalem
#15 Family Hotel in Jerusalem
#15 Luxury Hotel in Jerusalem
#16 Business Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Zion Hotel 4*
Number of rooms: 137
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Also Known As:
Mount Zion Jerusalem
Hotel Mount Zion
Mount Zion Hotel Jerusalem

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