was staying in the crowne plaza on half board.
breakfast was great, many kinds of cheese, and really good quality. dinner was ok, not too exciting.
the rooms are very good and clean, the only problem was the a/c which seems that it doesnt make the room cooler.
service was really good, we got a bottle of water, sweet things and fruits for free.
the price is very reasonable for the service.
really like the hotel and gonna stay there again.

I was on a Christian tour with 260 people. Although some did complain about their rooms being dirty and moldy, I did not find that. I was on the 11th floor, not the best rooms of the hotel. The room was clean and the maid changed linen and towels every single day. I stayed there a total of 3 days and went to Jordan.
This hotel allowed all 260 of us to keep our luggage in our rooms while we went to Jordan for 3 days. We only carried hand luggage. This was not paid for by us or the tour and was a very very generous outreach to our group.
The staff was great, I thought the buffet's were excellent with a very large selection of food. I found everyone polite and caring.
For me I enjoyed the Crown Plaza. Not extravagant rooms but great service and I found everyone to be quite friendly.

We stayed here as part of a group. The rooms were filthy! One person's bed linens had blood on them, other people's linens had other stains, hairs, etc. on them. The carpeting was stained, throughout the rooms. Many of the bathrooms had mildew in the shower and mold on the ceiling. One person walked into their room to discover that the prior guest had not flushed the toilet and nobody had cleaned the bathroom. Some towels had not been changed. The furniture was falling apart, I had a dresser drawer missing, there was no air conditioning working in the building. The management finally agreed to "upgrade" our rooms. This basically meant giving each guest a box of chocolates. The rooms, however, were not cleaned and some of the dirty linens that people had taken off their beds were placed back on the bed. So, we worked again with the management and they moved some people to newer rooms that did not have carpeting, but the beds in those rooms were also soiled. The manangement was argumentative rather than helpful. We ended up moving the group nearby to the Renaisance Hotel.

stayed for a couple of nights for a wedding that was actually being held in the hotel, so it was convenient.
But the room was dated, and the bathroom tiles needed regrouting at the bath level - a job which could easily have been attended to if the maintenance quality was taken more seriously.
Also the sheet didn't really fit the king-size bed, and there wasn't an undersheet, nor was the room serviced by 3.0pm

The hotel is near the Convention centre, not the Old City, so for tourists it isn't the best bet, and together with the tired looking restaurant for breakfast it just simply needs some serious investment. The separately run Indian restaurant in the hotel is its best selling point.