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“Decent Stay” 4 of 5 stars
Review of Crowne Plaza Hotel Jerusalem

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Crowne Plaza Hotel Jerusalem
4.0 of 5 Hotel   |   Givat Ram, Jerusalem 91130, Israel   |  
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Ranked #28 of 91 Hotels in Jerusalem
Mumbai (Bombay), India
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Decent Stay”
4 of 5 stars Reviewed yesterday NEW

Had a decent stay here. I had got a stay in one of the suite rooms which have been recently redecorated. Nice design, large rooms. Disappointed with the breakfast on the business lounge floor on the top floor. Overall its a business centre hotel, and and advantage when you have to be close by. Its also the tallest building in the area. breakfast was decent - large spread. room service good. rooms well decorated. staff polite.

Room Tip: recently re-decorated rooms on higher floor or take the club rooms.
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  • Stayed February 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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848 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed in this hotel for 5 days as part of a tour package. My review is mixed as some things such as buffet breakfast and dinners were wonderful but the cleanliness of hotel was horrible. The rooms were dirty ..black "gunk" in corner of floor in bathroom and other places. phone was disgustingly dirty and didn't have any labels so couldn't call for more towels and reception never answered phone.
Like I said the rooms were nice and big and had good wifi and a few English stations. The food selection was huge and staff did a great job clearing dishes and replenishing food. I would stay there again. Good location. Close to a couple of good museums and about a 30 min walk to old city

Stayed March 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is located next to the Jerusalem Convention Center, main bus station, cinema city, museums and the Parliament of Israel. All the rooms have a city view and from the high floors can be obtain a view to the far distances.
The hotel has a number of different type of rooms and very nice suits. The dinning room offers a large diversity of very good food on the buffet stile. The reception staff is very efficient and friendly.
The hotel has a nice swimming pool which is heated in the winter and an excellent spa.
The hotel offers wifi all through the facility.
David
Travel Agent

Room Tip: Higher floors have a greater view, although all rooms have an open view of the city
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  • Stayed March 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 4 days ago
Dear Guest,

We are happy to read you enjoyed you stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best.

Sincerely yours

Munjed Jalajel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Barrington IL
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for six nights and found that this hotel maintains an Excellent standard. We had a standard room which was clean but on the small side and could of done with more shelving for ones clothes. However all was offset by wonderful staff I would be remiss if I did not mention a few who we got to know by name. In the morning being small breakfast eaters we went to the Bar/Cafe for a continental breakfast - Azzam, Moran and Iris were terrific. The head of the Concierge Benny was also most helpful. We had an excellent Shabbat dinner in the dining room and also arranged for a small boxed breakfast early on the day of our departure and Eyad could not of been more helpful .Last but not least Orit at the front desk really went the proverbial extra mile when we had an airline issue over the cancellation of our flight. All the other staff were all pleasant and helpful. I highly recommend the Crowne Plaza Jerusalem

Room Tip: Pay a bit more ($40) for a larger room.
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 4 days ago
Dear Guest,

We are happy to read you enjoyed you stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best.

Sincerely yours

Munjed Jalajel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was with my husband looking for an ATM machine when we were approached by NOUR, one of the reception. He came to assist us. When I asked him if there was a shop nearby where we can buy a sweater or jacket for it was very cold, we didn't anticipate that the weather was that cold., Nour, telling us that all the shop were closed because of the Sabath. He ask me to wait & he came back with a jacket. He handed me the jacket & telling me. "It's Yours", I'm giving it to you. OMG, I"m speechless, I did't expect him to give me a present.. He was so kind, helpful & generous. Thanking you Nour for your kindness..Keep up the good work, you're one of a kind. Crown Hotel is lucky to have you as one of their staff. May God Bless you!

Room Tip: near the city landmarks, a nice place to stay for pilgrims..
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  • Stayed March 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 5 days ago
Dear Guest,

We are happy to read you enjoyed you stay with us and we would like you to know that all of our

guests are important and special to us.

Your kind words were passed on to Nour and He sends his regards.

We are looking forward to hosting you again and we wish you the best.

Sincerely yours

Munjed Jalajel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wodonga, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

Good, clean, comfortable hotel, with attentive staff. Outstanding concierge, Benny, who was knowledgeable about all things Jerusalem, helped me with my itinerary every morning, then asked how my day was when I returned in the evening. Great service and great guy.

  • Stayed March 2015, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 week ago
Dear Guest,

We are happy to read you enjoyed you stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best.

Sincerely yours

Munjed Jalajel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay in this hotel frequently on business trips for the last 4 years and highly recommend it

good location, large spacious rooms , nice views from all rooms.

A very good breakfast included.

swimming pool and spa

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review, 1 week ago
Dear Guest,

We are happy to read you enjoyed you stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best.

Sincerely yours

Munjed Jalajel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Jerusalem
#19 Luxury Hotel in Jerusalem
#21 Business Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Official Description (provided by the hotel):
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza

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