This is a first-class hotel with the nicest, most attentive staff I've ever seen. It is located right above the Argov Mamilla Mall, and contains two excellent restaurants, one meat, and one dairy, in addition to the breakfast dining room. Although it's expensive, it offers good value for money.
When we arrived at the hotel, one of the security people, Evyatar, drove with me to the underground parking lot, and showed me where to park. At the same time, another person took our suitcase out of the car, put a label on it, and took it away. As we arrived early in the morning, our room wasn't ready. When we returned to the hotel after a full day of sightseeing, we were given a room key and found our suitcase in the room.
Before we could enter our room, however, Emmanuel, who is in charge of delegations, gave us a guided tour of the hotel, accompanied us to our room, and showed us how everything works. A day or two later he saw us in the lobby, asked us if everything was okay, and asked if he could do anything to help.
I was pleasantly surprised to discover no less than three 110v outlets including the one in the bathroom which has a switch to convert it from 110v to 220v and back. The room also had plenty of 220v outlets of course. We also found a generous-sized safe.
Robes and slippers are provided in the room so that you can go to the spa or pool, where you will be provided with new towels.
The spa is very impressive. The whole spa complex is dark and quiet. You can make use of the meditation room or the sauna (which they call the hamam), which are included in the price of the room. You can also order a wide variety of spa treatments for an extra fee.
Unusually, there are public restrooms at key locations all over the hotel, and they are spotless, as is the entire hotel.
Beware: Once you remove an item from the mini-bar, you are charged for it. There's no way to put it back.
The most important thing in any hotel is the ability to offer guests an uninterrupted sleep. This is accomplished her by double glazed windows, which cut out all street noise, an excellent anti-light curtain over the windows, and a very comfortable mattress made by Aminach.
We did not find the bed linen to our liking. We therefore called the host desk and asked for firmer pillows and a lighter blanket, all of which were delivered to our room within minutes. Two minor problems, a non-working sound system in the bathroom complex (more about that below) and a loose bathroom lock, were also fixed within minutes. The handyman told us that he couldn't fix the loose floorboard immediately, and offered to change our room, but we turned him down, telling him he could take care of that after we checked out. Still, it was a nice offer on the part of the hotel.
Other nice touches were the bottle of water, the jar of candied fruit and the newspaper delivered to our room on the second day.
The bathroom is a three-room complex consisting of a toilet room, a shower room, and a bath room. At first I felt that the complex took up too much space (we had the smallest, most inexpensive room the hotel offers), but by the second day of our stay I realized how nice it was to be able to bath, shower, and take care of certain bodily functions in a very roomy atmosphere. The toilet articles (shampoo, body lotion, soap, etc. were of a very high quality). Every evening someone from the housekeeping staff came to ask if we needed anything. Every night we got a printed weather forecast delivered to our room, and one night, because of the Jerusalem Day celebrations, a warning about road closings near the hotel.
The hotel features a small lobby, but lots of armchairs and couches and comfortable chairs situated in various other parts of the hotel. There's a lounge containing four computers, another lounge with tables and light snacks, and a secondary lobby next to the restaurant with a large table, sofas and armchairs.
I was pleased that the little night light I brought from home worked in the bathroom area even when all the lights were off. In many hotels, when you turn off the lights, you also turn off all the sockets, which competely defeats the purpose of having a night light. The bathroom has its own night light which only the staff handyman can turn on or off (default is off, as many guests prefer a darker room at night).
There is an unusually large amount of shelf space next to the bathroom sink.
I was able to connect to the internet with no additional charge both from the hotel's computers and from my cellphone in our room.
We didn't use the exercise center, but we could see that several guests were making use of it, and that it is very well equipped.
Breakfast was unusual. The chef has taken the normal Israeli breakfast and recreated it in his own image. The omlette chef was happy to make any kind of omelette upon request, or pancakes. Guests can also choose from ready-made shakshuka or hard-boiled eggs. Attentive waiters served either hot chocolate, tea, or any kind of coffee upon request.
The heated pool is not very deep, but deep enough to do laps in. There is also a kiddie's pool, and both are served by an lifeguard who also ensures that all guests shower before entering either pool.
The gas-lit fireplace in the lobby is a nice touch, as are the built-in handrails in some of the staircases. The public areas are wheelchair-friendly, the front desk staff assured me that there are rooms which are also wheelchair-friendly, and I personally saw a guest in a wheelchair.
There is a shabbat elevator and there are shabbat keys for the rooms, upon request.
If you want a single, king-sized bed, be sure to request it in advance, as the default is normally two mattresses pushed together, for religious reasons.
The nighttime lighting in the public areas is very dim, not conducive to reading the many books left lying around for guests
The noise level in the hotel bar was high enough that we fled, yet the lobby bar closes too early.
The bathroom did not contain a single grab bar, If you slip in the shower or bath, you've got absolutely nothing to grab onto. I have three solutions for where to place a grab bar or two which I will be happy to share with the management.
There is no fridge for guest use. The only fridge available is full of mini-bar items, which can't be removed without paying for them.
There is no kettle in the room.
(Daveed Shachar, May 7-9 2013, room 333).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.