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“Amazing Hotel” 4 of 5 stars
Review of Mamilla Hotel

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Mamilla Hotel
5.0 of 5 Hotel   |   Shlomo Hamelekh 11, Jerusalem 94182, Israel (Mammilla)   |  
Hotel amenities
Ranked #7 of 87 hotels in Jerusalem
California, Maryland
1 review
“Amazing Hotel”
4 of 5 stars Reviewed January 18, 2013

It was my first time to stay at Mamilla Hotel but i can tell that I was quite happy. It has a wonderful view for the old city from Rooftop that takes breath away although i wasn't satisfied from the service so a little bit disappointed but what i can assure that the level of cleanliness in the hotel is just perfect . Anyway, looking forward to go back to Israel and staying once more at this great hotel.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 20, 2013
Dear 896Helena,

Thank you for taking the time to write about your stay. We are pleased to read that you were happy with your stay. We appreciate your comments regarding the Rooftop service. We welcome more details so that we can improve our service.

We look forward to welcoming you back in the future.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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New York City, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 18, 2013

Second time staying here. Hotel is very well run. Excellent attentive staff and very well maintained. Rooms are clean but on the small side. Breakfast is ok. Not the best of Israeli breakfasts but very decent. Gym is great and well kept. Overall, good stay and would recommend!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 20, 2013
Dear jerugirl,

Thank you for taking the time to write about your stay. We are very pleased to read that you enjoyed your stay. It is always a pleasure to see returning guests. Thank you for your recommendation.

We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Top Contributor
59 reviews 59 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed January 13, 2013

With W-style high-design and close proximity to the Jaffa Gate, the Mamilla lived up to its local reputation for being the latest and greatest thing to hit Jerusalem. Public spaces are grand and bright. A shamelessly commercial (and really enjoyable) outdoor shopping/dining mall is just down a flight of stairs. And the food was great: we preferred the more intimate dairy restaurant, downstairs, to the rooftop dining terrace, which is curtained off from cold breezes with clear plastic panels in winter. But there are some negatives: space is very tight in standard double rooms, which we stayed in, and the environment is not at all child-friendly with very narrow, glass-enclosed bathrooms and lots of hard surfaces and sharp edges. Prices are high ($500 at least in high season) and interior noise can be a problem. After complaining about ambient noise from the second floor bar we were moved from #205 to the top floor #714 and appreciated the difference. In the latter room we lost the frankly romantic soaking tub but gained a few more precious feet of sitting space; and the king bed consisted of twin mattresses with separate bed clothes, pushed together, which we prefer in general. Be sure to ask for these options when you book. While the spa is beautiful and lit at appropriately subdued levels, the pool area is utterly dark and uninviting (and empty when we used it), as are halls and passageways. As for reception, we were taken aback when told, not asked, to sign a credit card voucher for $1,300 in extra expenses (e.g., spa treatments) “just in case” they were used during our stay. None were used and, so far, none have been billed to our room, But the brief encounter began our stay on a sour note. Finally, we might mention that the clientele here, while not devoid of families (some of them religious), has its share of testosterone, entitlement and people whom Israelis might refer to with a slang word that sounds like the British version of derriere—meaning a kind of macho wannabe. Americans would liken them to Industry people bar-hopping in Beverly Hills. Yet none of these flaws detract from the hotel’s merits, which also include the most sumptuous and elegant breakfast we encountered in Israel.

Room Tip: Couples with a better half who snores or tosses & turns can ask for king beds consisting of twin...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 16, 2013
Dear NiceNYer,

Thank you for taking the time to write about your stay. We are very pleased to hear that you enjoyed you’re the location, the spa and the breakfast buffet.

We apologize that you have had to move from your initial room due to the bar music. It is something that we are looking into.

As for the credit card voucher, it is a preauthorization that we are required to ask of our guests.

We appreciate your comments and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 12, 2013

Mammilla hotel Jerusalem- not only a big disappointment but much more serious than that
-our booking was made and paid in august 2012 and we stayed at Mammilla from 19 to 29 December 2012
- at arrival in mamilla hotel at around 18.30, as soon as we gave the passport in reception, for check in, with me smiling as I thought that by being in mamilla hotel I was in heaven, Tariq, to my surprise, told me: you have a standard room but if you pay more you can have a better room, I must admit I was rather surprised by that comment out of the blue.
- Then we were told: this is shay, which will be your ‘’contact’’ or agent at the hotel during your stay; shay then explained to us the functioning of the lights in the room, break times etc. I realise his English was poor but didn’t give too much importance.
- We if? well,... let me check which room are you I was told when I asked: because we were in the standard room we weren’t entitled to any free wi fi at all not even in reception. (I had just been in hk were a four star hotel like the cosmopolitan, lovely hotel in fact, had free wifi in the reception area for everyone) you could go to the king david hotel for an afternoon tea, few yards from mamilla, my goodness that was a tea service and everyone had free wife in the tea room, reception area, you only needed to do: ‘’enter’’ and that was it; what a hotel the king david, where we went often; any cafe or restaurant in Jerusalem had free wifi, but mamilla, 5 star or 6 didn’t even have it for its guests. A disgraced!!
-the first thing that caught our attention when we got in the room was its dimensions. One would think that a hotel such as mamilla, the minimum standard, like a standard room would be very high, but not. The standard room for 2 people, had a very small wardrobe, for 2 people, only 5 hangers, when we asked for more, we were given 7 more plastic hangers. The quality of towels, bathrobes, and bedding was of a terrible quality. the bathrobes’ belts were all undone, the toilet as soon as used twice, smelled; it never smelled cleaned, obviously we could see that very cheap cleaning products were use; the bathroom had a very small sink, not apt for 2 people, 2 small towels per person, not on in a hotel like mamilla; no tea or coffee facilities in the room; in a hotel like mamilla this is unacceptable!! Any 3 or 4 star hotel has those facilities. The mini bar in the room said a lot about the management of mamilla; the mini bar was made of see through glass and when I went to open a ‘’drawer’’ to look something, that was it!! you couldn’t put it back, no one could, that thing that I took out of the mini bar, stayed out of the mini bar for few day until we complained and the head of customer relations: George came to our room.(once you take something of the mini bar, you are supposed to consume it) incredible!!
- every day when we left in the morning we came back to a room that there was something missing: first day we came back and we realized that we didn’t have bathrobes any more, we phone and asked; when phoning we had a voice saying: you don’t have bath whaaat?, and after repeating constantly what I was saying finally we got 4 bathrobes, 4 bathrobes for 2 people, but the 4 of them equally old looking and rough fabric; then another day, we came back and saw we didn’t have bath gel, another day, we came back and we didn’t have the TV remote control; when I rang to ask for our remote control, (the same thing,... a voice repeating what I was saying.... you don’t have remote... whaaaat? finally we got the remote control, 2 men brought a remote control, (we didn’t know that to bring a remote control 2 men were necessary); housekeeping staff, were very very rude, to the point that I had to say to one of them giving us dirty looks if he had a problem. the beds were made to say something in an awful way; the room had one small chair and a bench by the wall and below the television screen. screen that could not be moved right or left. the decoration of the mamilla in general and the rooms in particular are maybe very good to appear in interior design magazines like ‘’AD’’ but not client friendly at all.
- some times when we were back in the evening we would find a bottle of water, other times someone would knock the door and give us the bottle of water; some other times, we had nothing. One of the times when someone knocked our door to bring the bottle of water, told us: oh you are entitled to a bottle of water per evening; but like the room lighting, very poor in fact, it will turn up or not that is the bottle of water. One evening after, finally having worked out the light system, we were talking and all of the sudden one of the lights on one of the night table went off. so we laughed and we didn’t do anything or called anyone as we were starting to get pretty fed up of having to call for everything and about everything and having to speak to very incompetent staff. and surprise, surprise, the light came back after about 39 min... without doing anything.
- One evening we bought something and we asked if the hotel would hit it up for us; after 18 min, we were told that as it was non kosher food what we had the hotel couldn’t hit it up. Then we asked if we could have 2 forks and 2 knives, well after 17 min, we were given plastic cutlery, in a hotel of 5 stars is unacceptable once again.
- breakfast: the buffet was very limited, very limited and when you were served tea and coffee at your table and you asked for earl grey tea, the waiter came with a sachet of earl grey tea on a plate; not a little box of earl grey tea or a selection, no, a sachet of early grey and if you wanted more you had to ask and you will be given one by one. You couldn’t have a selection of teas on your table. When the marmalades and butter and other things on the little box on the table were finished there weren’t replaced, you could see the waiters or guests, taking from another tables and putting on the table needed. The porcelain was neither china nor pottery but cheap crockery, for the breakfast service and because it was cheap the water in the teapot will get cold in a matter of seconds. at one point we needed more milk for our coffee and tea and to our shock the waiter came with the big glass milk bottle and poured to the milk container on the table, in front of us; (what he did in front of us is back kitchen job; the lack of etiquette was such that at one point some other guests and us, started to laugh and look other side; it was embarrassing to say the least; the staff didn’t behave with manners they did not behave as having come out of a hospitality school they were on about in a ‘’casual’’ manner, they did not show any training at all in hospitality; they were talking and whispering amongst themselves. When you talked to them, the majority spoke very poor English, thing that happened as well in reception and guest relations. They didn’t know how to talk to people let alone guests.
- very early on during our stay at the mamilla we complained bitterly, George the guest relations manager come to our room; we show him, the lack of cleanliness; we would leave empty 2 bottles of water and the empty bottles were there the next day, the table, which was neither to write or work or eat, was always dirty; we pointed out to George that we were pretty amazed how our booking was made and paid since august and how one evening we found a note from Magdalena, who incidentally was the lady that the same day I had asked for and adaptor and she said: yes, it will be sent to your room (it was never sent, we had to ask as I refer above), saying in that note: Mr. and Mrs. so and so wishing us a good night and advising of the next day temperature, very handy but clearly our travel agency, stated that we were two ladies; even that, that piece of information was missed, where was the receptionist that did our check in for us, (Tariq) to take notes, and pass it on? In a hotel like mammilla you would expect this marketing work; that explains the fact that we had a pair of very big sleepers and smaller ones, (the Mr. and Mrs. explain) George, very kind man, replied: well... we want to make things differently here.. we want to give our guests a special attention; I replied that, it was very nice and commendable of them but if that was the case they had to do it properly; i.e. when the guests check in, take note of who they are, in case of doubt of the guests relationship, please say something like: good evening ladies ... there are many ways of doing things efficiently and with etiquette but I’m not sure that George, nice as he was got our point. at one point we found a bottle of champagne, from Mr. Emanuel Shapira Rabbanian, head of public relations and a note saying: dear ms and ms so and so,.... I hope you are enjoying your stay.... was he not told how unhappy we were? Maybe, just maybe, that bottle should have been at arrival as a way of welcoming us, rather than after our complains. (Amazing gesture from Mr. Shapira coming from the king david himself, where we found the service in every way, amazing and that’s we will go next time)
-a member of staff was very nice : Ana and when I once rang to ask for something missing we talked and said to Anna how I travel a lot and in hotels like the grand hotel in Vienna, the crown plaza in Liverpool (uk), Scandinavian hotels, in Germany, in Italy, (Venice), Lisbon, (pestana hotel) the service, the quality of table clothes, china (not cheap porcelain), the bedding, the bathrobes, cutlery was exquisite, even in 4 star hotels in hk and Bangkok the service was much, much better than that of mamilla;
-but the best was to come when we finally went to tel Aviv, the little but wonderful hotel the Savoy by the beach was amazing. free wifi in all the hotel, all rooms and reception/dinning room. the breakfast buffet was lovely, staff amazing, a lady would come to us, every morning, she spoke French, English, Spanish... here we were in a little hotel, much, cheaper than mamilla were every day, they changed the bedding (by the way in mamilla at one point we had to through all towels and bed sheets to the bath to have new clean ones); in the Savoy. bath gel, everyday was replaced, kettle, with tea, coffee etc in the room; tea, coffee, croissants free all day in reception; I could go on and on and on, but all I can say is that we feel up with the impression that mamilla had engaged in a very, very expensive project in terms of architecture and interior design that had to be paid and amortized at the expense of sacrificing standards towards their guests and ultimately towards themselves. I will never go back to mamilla again.
-and last but not least, although our opinion and feedback according to George mattered greatly, I can see in trip advisor, that other people’s experience after us, in January 2013 has been similar to us, so I don’t thing that the mamilla management cares much about it’s clients. I have written to the general manager's office

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 13, 2013
Dear Joarr,

I do recall our conversation towards the beginning of your stay. I also recall that we had followed up with you several times during your stay and you mentioned that everything was corrected and fine.

We do value your feedback as I had mentioned. Our guests' feedback helps us improve the way we operate.
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Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 7, 2013

Small but stylish rooms with very fun opaque to clear glass in bathroom and beautiful sinks and fixtures. Breakfasts were very nice and gym and spa great. The staff is very service oriented unlike many other high end note,s in the city.

Room Tip: Ask for a room with old city view
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 12, 2013
Dear rkramer35805,

Thank you for taking the time to write about your stay.

We are very happy to read that you enjoyed your stay. Our guests do get a kick out of the glass wall around the bathroom. Our staff strives to provide the friendly service that you experienced. They will be very happy to hear your comments.

We look forward to your next visit.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2013 via mobile

It was a very pleasant stay in Jerusalem, great location, decoration, service, the only problem but I was aware of it when I made the reservation is the space in the studio room, very small, I will try to book the next type of room

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 8, 2013
Dear Pola C,

Thank you for taking the time to write about your stay.

We are very happy to read that you enjoyed your stay thanks to the location, decoration and service.

We look forward to your next visit.
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Jerusalem, Israel
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013

We stayed at the mamilla hotel a few months after its opening, and enjoyed every second of it. The whole experience was very relaxing and it gave us the escape we needed.
First of all, the staff was great and everyone was really nice and helpful.
The breakfast buffet is rich and tasty, with different kinds of cheeses, breads, pastries etc. The minute you sit down there's a waiter approaching you with fresh croissants and asks you what you'd like to drink.
The room was spotless, beautifully decorated, and equipped with state-of-the-art technology, like a glass wall in the bathroom that can turn opaque with a push of a button.
Above it all, lies the great location, only two minutes walk from the old city and the city center.
Overall, if you're ever in Jerusalem, this is definitely the place to be!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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George L, Guest Relations Manager at Mamilla Hotel, responded to this review, January 16, 2013
Dear Michael_Mor84,

Thank you for taking the time to share your experience at Mamilla hotel. The interior design of the public space provides a relaxing escape from the hustle and bustle of Jerusalem.

We have a new executive chef who brings fresh ideas to the culinary experience at our hotel. Our team continuously strives to provide the highest level of hospitality service to our guests.

We look forward to welcoming you back to Mamilla hotel in the future.
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Additional Information about Mamilla Hotel

Address: Shlomo Hamelekh 11, Jerusalem 94182, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Jerusalem
#5 Romantic Hotel in Jerusalem
#6 Luxury Hotel in Jerusalem
#7 Family Hotel in Jerusalem
#7 Business Hotel in Jerusalem
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mamilla Hotel 5*
Official Description (provided by the hotel):
Jerusalem's Finest Luxury AccommodationsMamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more   less 
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Also Known As:
Mamilla Hotel Jerusalem

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