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“Poor Dorm Experience” 3 of 5 stars
Review of Citadel Youth Hostel

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Citadel Youth Hostel
St. Marks 20 | Jaffa Gate, Jerusalem, Israel   |  
Hotel amenities
Eilat
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Poor Dorm Experience”
3 of 5 stars Reviewed March 7, 2013

I stayed a night in a dorm here. I would have stayed much longer because the place has a lot of advantages, but the dorm is so crammed full of beds that is resembles a refugee camp. I surprised it's even legal in Israel. No shelves, no surfaces, no hooks to hangs things off, we were 8 people in a tiny area we minimal move to move, get dressed and breathe. Not nice and very uncomfortable, unsanitory and impossible to settle.

On the plus side, the place has a great atmosphere and it's very easy to talk to people here and get advice from other people. In that respect it's the best place I've stayed in in Jerusalem (I've stayed in 3 ...), but the 3rd world and shameful dorm conditions make being comfortable there at night & in the morning quite impossible. I would much rather pay 10sheckels more and have a bed less. The mangers should really think about this and stop trading quantity of bed for quality of people's experience and comfort.
This is a place with wonderful potential.

Room Tip: Go and visit before decided to reserve if you can .... this place is not for everyone. The lows cei...
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  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citadelhostel, Front Office Manager at Citadel Youth Hostel, responded to this review, March 11, 2013
we do have 4 different kinds of dorms for each taste and needs from 4 beds 6 beds and 8 even 12 beds the hostel is know for its best price ... it looks like you didnt have a pre reservation arranged and had to take whats available for that you are lucky you even find a spot for 8 persons so next time take a bit attention to ask us what you really need and we will help you to find the best for you so remember 4 dorms and over 25 rooms to chose from ;)
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198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Harare Province, Zimbabwe
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed March 3, 2013

Location is excellent but staff are rude and the beds are riddled with bed bugs. I have been left with massive bites, I also heard other customers complaining about having bed bugs in their rooms also. The rooms themselves are freezing and the bathrooms are tiny. Not worth even a tenth of what they charge. I would not recommend this hostel to anybody.

Room Tip: Go to another hostel.
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  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citadelhostel, Front Office Manager at Citadel Youth Hostel, responded to this review, March 6, 2013
we are sorry for this we hoped that you have told us sooner as you know insects travel with travelers and we take action instantly so now we have changed all the cleaning staff and this problem is solved as you see in all the other reviews everyone say this is a clean hostel one incident dose not mean its generally bad
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed February 24, 2013

Very Clean, Hot showers, comfortable clean beds, WONDERFUL STAFF friendly and helpful, they took good care of us. The Citadel is close to everywhere you need to be. Don't let any negative review about this place stop you from staying there. They're continuously cleaning and if you need anything all you have to do is ask. We stayed 2 weeks and I'm looking forward to returning. Excellent Hostel!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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citadelhostel, Owner at Citadel Youth Hostel, responded to this review, March 6, 2013
thank you for your support its really important that you say what you have seen at our hostel and you are welcome any time . special thanks
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Berlin, Germany
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 31, 2012

I spent quite some time checking around as i felt like staying a while in the old city, and so i think i can say this is your best pick when you dont want to spend much money. As everyone here agrees it indeed has amazingly friendly personnel! Very helpful in every way. The atmosphere itself is good too with young people but without the noise. I stayed in a very simple and small room that resembled a dostoyevsky story, but it didnt bother me and there was actually something romantic about it. everythings kept tidy and clean, location is good too and rooms are cheaper than any other i went to. Like

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citadelhostel, General Manager at Citadel Youth Hostel, responded to this review, January 15, 2013
thank you very much for taking the time to make the review it really means a lot to us to our staff that work really hard for the comfort of our guests :)
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Workington, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 8, 2012

I stayed here on the 29th of november 2012 for 4 nights in a single room.It was very small with just a small cupboard which was full of extra blankets so there was nowhere to hang or put your clothes but I wasn't expecting the Hilton hotel.The hostel was continuously being cleaned by the friendly and helpful staff.There is a fantastic view off the rooftop terrace and the islamic calls to prayer make it very atmospheric.The hostel is inside the old city walls which makes all the major historical sites easily within walking distance.My room had both types of israeli electrical wall sockets.Eating and drinking alcohol is not allowed in rooms but guess what- I did.There is a small communal kitchen where you can make your own food or drinks and a fridge freezer to store your own food.The tapwater I was told is drinkable but I still boiled mine when making tea.For travelers on a tight budget I would highly recommend this hostel.I felt totally safe in Jerusalem,day and night and would like to return one day

Room Tip: If you need phone cards to phone backhome,there is a shop round the corner from the tourist info off...
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citadelhostel, Guest Relations Manager at Citadel Youth Hostel, responded to this review, January 15, 2013
we are glade to hear you had a great time with citadel hostel and thank you very much for taking the time to place a review.
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Osnabrück, Deutschland
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 7, 2012

What a great Place! We stayed 4 nights on the rooftop and when one Night it rained the Staff did rebed everyone very easily. All is very friendly and caring, the Place is absolutely clean. A little kitchen, free tea+coffee, enough individual bathrooms and a sweet little cat - what else would you want to be happy? Its cavelike features add to the exzellent atmosphere and we regret to have to leave tomorrow as we so much feel like at a Friends place.

  • Stayed November 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakow, Poland
Top Contributor
200 reviews 200 reviews
81 hotel reviews
Reviews in 124 cities Reviews in 124 cities
154 helpful votes 154 helpful votes
2 of 5 stars Reviewed October 26, 2012

Well-located hostel close to the Christian Old City of Jerusalem. Single room that I was too small. The room was located just a bed and nothing else. There were no windows and the door were very weak. Very good working wireless internet. The hotel bathrooms, showers are in such small areas that are difficult to move. Showers were destroyed and the area dirty. The kitchen was very small to accept large number of guests. All backpacks, clothes and other things were in the lobby of the hotel, because we do not fit in dormitory rooms. The front desk is friendly and helpful, but the hotel is dirty and unattractive.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citadel Youth Hostel

Address: St. Marks 20 | Jaffa Gate, Jerusalem, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #26 of 54 Specialty Lodging in Jerusalem
Price Range (Based on Average Rates): $
Number of rooms: 18
Reservation Options:
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Also Known As:
Citadel Youth Hotel Jerusalem

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