We recently visited Aluma Bakfar restaurant during a two-day trip to the north of Israel.
Most of our party of eight ordered various tapas, while two of us specifically ordered the meat platter for us to share.
The dishes came out in various stages, and we soon realised this and asked the waiter for the meat platter to be brought out so that we would all eat together with the accompaniment of the 2003 vintage bottle of wine we had ordered and decanted.
Time marched on, and the meat platter still hadn't arrived. We again asked for the meat platter to be brought out, and were told it was coming.
This cycle continued, with two or three waiters having been asked by us, three or four times, to bring the meat platter. We were repeatedly told it was coming.
It was apparent that the communication between staff was severely lacking.
By the time the meat platter finally arrived, I was very agitated, having waited over 90 minutes. Meanwhile, the other six members of our party had already eaten their dishes.
To add insult to injury, the steak was not well done as I had ordered it; it was very rare. What I got was not what I ordered, and apart from being disappointed, I was furious with the extremely bad service.
Two or three members of our party expressed our displeasure and disappoinment to the waiters and manager. The manager's initial reaction was unapologetic, and he only offered a few free desserts. We were not impressed, and I had decided that we would not be leaving any tip at all, owing to the bad service and under-done steak.
Later the manager returned, expressed his apologies and gave us a nice bottle of wine.
While he redeemed himself on that occasion, I was extremely displeased with the service, and based on our particular experience that night, I would not recommend this restaurant or ever return there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.