I recently stayed at this hotel for five days with my two year old daughter. The location is great, the rooms are immaculate, ( get a tower sea view if possible) great pool, wonderful private beach with included activities: snorkeling, wind surfing etc, tons of activities for everyone: there's a kids camp during the day with the most amazing staff so you can relax while your kids are having fun, high standard shows & games for kids in the lobby/ beach/ near the pool throughout the day & eve. Lots of sports: football, volleyball, tennis, great entertainment for adults: casino night, cabaret show, water aerobics etc, great food, good alcohol & the most outstanding service i have ever encountered.
I have been training organizations on customer service for 15 years & was really impressed the attention the staff & management pay to every single detail, they seem to always be one step ahead of you & cater to your every need before you even ask: get the door for you, give you a towel to cover up your kid on the eindy boat ride, get you a drink at dinner while your toddler's making it difficult for you to get your own. I was especially impressed to see an early morning staff meeting while i was strolling with my child, they had balloons there & try to explain to a two year old that she can't have one - lol! I didn't have to... One employee came up to her with a baloon, another with a bar of chocolate & that's what i call paying attention to your customers.
I don't usually write reviews unless i've had a terrible experience but this time i really feel they deserve to be heard about. I've booked again of course, sure u will enjoy too