We are a family of 6, our kids are 17, 15 and 10 year old twins. We were there for 4 nights at the height of summer and had rooms on the northern side (217, 307).
Location: This hotel is a 10-15 minute drive out of town. It is a bit close to harbor and other installations so there is not a long, clean expanse of shore but rather smaller alcoves and beaches. Teenagers find it limiting - there is a far-between free hotel shuttle, or public transport into town but not very frequent and not fun when it's boiling hot. It's a bit more suitable for families with smaller kids or people looking for a quiet break, providing they take the half board arrangement and don't need to go searching for restaurants of which there are hardly any nearby. There is an expensive supermarket just across the road where one can find holiday buys including cosmetics and soaps, some beach ware (including flip-flops) and food for in-between meals or a light meal. We used it for lunches. The hotel has a very small parking lot where you can park your vehicle for free, otherwise you will have to pay at least 20 shekels per day to park in the large paid parking lot outside. Check "Pango", an Israeli online or cellphone parking system. It's the most cost-effective if you are paying. The hotel offers a 20 shekel day parking card, but I think it's limited to the hotel area whereas Pango enables you to park all around Eilat for the same daily price.
The hotel lobby is small but pleasant. There are computers for guests' use and were used mainly by kids. Most of the time 1-2 of the 4 were out of order. We didn't try the free phone calls. There was working and satisfactory wifi in our 2 rooms. There is only 1 elevator but since the hotel is only 4 floors high, we used the stairs quite a lot.
The renovated rooms are lovely - spacious, comfortable, lovely new furniture and colors. We had 2 kids sleeping on the sofa-bed, the room still felt spacious and the sofa bed was nice and comfortable. There is a fridge for guests' use, kettle, coffee and tea (bring your own fresh milk, they only supply milk powder). Nicely sized flat TV screen with lots of "yes" TV channels (kids programs are almost always dubbed to Hebrew). The main disadvantages: bad noise insulation so a loud music party in the next building or people walking and talking loudly in the hotel passage interrupts your sleep. Also, there are very mediocre views from the room and balcony (you see the Red Sea and Jordan in the distance but a parking lot, rubbish bins and a nightclub closer up). I recommend to ask for rooms higher up and on the sea side (higher numbers - 421,423 etc).
The bathroom is nicely renovated and set up. The soap and shampoo provided by the hotel comes in attractive colorful tubes but was not satisfactory - I recommend to bring your own. There was a blockage in the sink on our first day, someone came within minutes of my call to fix it.
The staff was mostly friendly and helpful. The rooms were cleaned well, although one day only at 15:00 by which time we had finished at the beach, wanted to go back to our room and had to wait 15 minutes for it.
We had breakfast and dinner there and found the food to be plentiful, varied and tasty (but not gourmet) with the exception of the desserts which were very disappointing.
Beach equipment: You get beach towels at the pool in exchange for little towel cards given at check in. A few times there were no towels available and we had to wait "for them to come out of the tumble dryer"! The hotel lends snorkeling masks free of charge but we could only borrow.adults sizes. They also offer windsurfing boards but of low quality and unsuitable sizes for adults. There is a diving shop downstairs on the beach but it is expensive. One MUST have plastic sea-shoes, with thick soles, against sea urchins (with stinging spikes) of which there are many. You can get them at the above shop for a reasonable price, but very low quality, they might not even last you your visit.
The pool is not big, and was used mainly by families with very small kids. There is not adequate shade there - not over the pool nor over the sitting areas.
The beach is beautiful. There are chairs, chaise-longs and umbrellas and a beach cafe where you can get snacks and meals. There are outdoor clean water showers. The sea is clear and there is usually a breeze/wind which helps in the hot months, but makes for quite a "choppy" sea and some strong currents. There are many interesting and colorful fish close to the shore so even kids can do some great snorkeling. BUT: there is only a very small area for bathing. The rest is officially designated to beach sports: wind and kite surfing, and speedboats. You don't want to crash into a kitesurfer, they are super fast and don't exactly steer carefully between the bathers. Also, where people can go into the water there are many chaise-longs with umbrellas very close together so the beach becomes very crowded at high season. On either side there are usually wind surf boards and kites spread out all around. You can however take a 10 minute walk down to another beach which is less crowded and not designated to sports.
Check out time is 11, and we managed to get an extra half an hour above that. I imagine that when it's not peak season, the hotel might be more flexible with leaving times. They certainly seemed concerned and motivated to help.
Bottom line: some things were great, some not, I think it's OK value for money by Israeli prices (which are high) but not the best.
Ask for a room on the north side, as far towards the sea as possible and as high up as possible. The...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.