We booked the hotel through Expedia, and the staff didn't seem to understand the basic English terms used in the reservation. We arrived in the afternoon to find that our room was not ready, even though it was past check-in time. The staff said, "we were told that you were coming late", and discovered that they had mistranslated the standard "late check-in guaranteed" term used by Expedia. The next morning, we were rudely stopped on our way into the dining room for breakfast and told that we were not on the list. It took us 45 min. of arguing with the front desk and finally dragging out our laptop to show them the reservation to convince them that the reservation clearly stated that breakfast was included. There was no apology afterward. The horrendous customer service was a shame, because the hotel had a really nice pool and a 2 bedroom suite that was perfect for a family of 5.
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- Also Known As:
- Astral Eilat Marina Hotel Eilat