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“Poor service ruined an otherwise good family hotel” 3 of 5 stars
Review of Astral Marina

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Astral Marina
2.5 of 5 Hotel   |   Northern Beach | P.O. Box 4277, Eilat 88414, Israel   |  
Hotel amenities
Ranked #46 of 63 hotels in Eilat
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Poor service ruined an otherwise good family hotel”
3 of 5 stars Reviewed December 26, 2010

We booked the hotel through Expedia, and the staff didn't seem to understand the basic English terms used in the reservation. We arrived in the afternoon to find that our room was not ready, even though it was past check-in time. The staff said, "we were told that you were coming late", and discovered that they had mistranslated the standard "late check-in guaranteed" term used by Expedia. The next morning, we were rudely stopped on our way into the dining room for breakfast and told that we were not on the list. It took us 45 min. of arguing with the front desk and finally dragging out our laptop to show them the reservation to convince them that the reservation clearly stated that breakfast was included. There was no apology afterward. The horrendous customer service was a shame, because the hotel had a really nice pool and a 2 bedroom suite that was perfect for a family of 5.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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60 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
philly
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 23, 2010

The rooms were pretty decent for the price, the staff was not bad. They rent out kayaks and boats in the marina waters for free I believe, if you are a hotel guest. The parking is an issue - there is very little parking space at the front, and they send you out to an unpaved rocky/sandy parking lot way in the back of the hotel. Be careful driving on that unpaved parking lot + around their huge red concrete wall protectors in the front driveways or you might damage your car like I did .... When tour groups or parents with lots of small kids visit (weekends and holidays) the hotel can be noisy.

  • Stayed March 2010, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 10, 2010

We stayed in this place for 3 nights. the hotel was clean, the food was good. Don't expect it to be the best place on earth, but it worth the value. It looks a bit old fasion, but functions well, and offers a good stay. The pool is great, location is central, just by the lagoon, 5 minuts walk from the beach and promanade. 20 minutes walk from the airport which is 3 mintues drive by taxi.
Go to see the underwater observatory, it's better then diving in Eilat because the reef is damaged.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Top Contributor
98 reviews 98 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed October 4, 2010

Sorry. I have traveled and used many hotels and have a great tolerance. By all means stay away from this noisy place. I upgraded to a room with a view of the pool only to be presented with a view of a wooden roof, coke cans and cigarette butts. Apparently Karaoke is an "attraction" of the hotel as I was told by Michael. I did not want to stay at an attraction, I have been to Disney World!!!

Not very helpful, no chance for sleep, bad service!!!!!!!!!!!

Stay away!!!!!!

Seriously, I take the good and the bad from the reviews but this is a BAD BAD place!!!!!!!

Disgusting !!!!!

  • Stayed October 2010, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rishon Lezion, Israel
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 19, 2010

We like to stay in different hotels every time we travel to Eilat. Rimonim has a reputation but this hotel just broke the mold. The hotel is not clean, the rooms are rather old though very spacious. If you have a car, the hotel is good for what is worth. Not well located, very far from the city's center. The breakfast not good at all.

  • Stayed April 2010, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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israel
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 4, 2010

upgraded youth hostel, and that is if you can even write upgraded at all... staff was OK, but very dirty, super old, low quality, bad location, short of parking spaces, never again.

  • Stayed May 2009, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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san paulo
1 review
2 of 5 stars Reviewed January 24, 2010

After calling the hotel twice to confirm room availability and rates, we went through a five-hour trip by bus to reach Eilat by night and thoroughly exausted. Upon reaching the hotel, the rate informed to us was not the real one. The hotel manager, a Mr. Amar (not fit for the job) kindly told us that the rates were those but we could feel free to look for another hotel if we wished to. We also had to sign a document obliging us to pay $90,00 in case we lost the room key. Definitely not our future choice.

  • Stayed January 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Astral Marina

Address: Northern Beach | P.O. Box 4277, Eilat 88414, Israel
Location: Israel > Southern District > Eilat
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 63 hotels in Eilat
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Astral Marina 2.5*
Reservation Options:
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Also Known As:
Astral Eilat Marina Hotel Eilat

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