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“One of the Better Eilat Hotels” 4 of 5 stars
Review of Royal Beach by Isrotel Exclusive Collection

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Royal Beach by Isrotel Exclusive Collection
5.0 of 5 Hotel   |   North Beach, Eilat 88000, Israel   |  
Hotel amenities
Ranked #20 of 64 Hotels in Eilat
Certificate of Excellence 2014
Tel Aviv, Israel
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
83 helpful votes 83 helpful votes
“One of the Better Eilat Hotels”
4 of 5 stars Reviewed September 27, 2007

This elegantly decorated hotel is one of the better hotels in Eilat. All rooms face the sea and, the higher the floor, the better the view. The hotel is maintained well despite it's age, very nicely decorated, and has quiet corners at the pool, in the lobby and on the ajacent balcony. Sevice is higher than average, as are most of the facilities, such as the spa, gym, pool, beach and the many Isrotel restaurants.

Since the hotel caters to families with children as well as to couples, if you are looking for a quiet holiday, book one of the rooms that gives you access to the Presidential Lounge, since it is open only to adults, provides an escape from famlies and children, and entitles you to have breakfast in a smaller dining hall with waiter service instead of a buffet (with endless queues). Keep in mind, that almost all Israeli hotels are packed throughout the year on Jewish holidays and weekends, and during all of July and August, which can make things quite unbearable for those who like peace and quiet. If you must visit Eilat during the high seasons and have no children with you, try the Herod's Vitalis (which caters only to adults, prohibits the use of cell phones and is a totally non-smoking establishment).

On the whole, The Isrotel Royal Beach is one of the better choices in Eilat, and I would definately stay at this hotel again in future.

  • Liked — Great Views, location, pool, food, atmosphere
  • Disliked — Nothing, really.
  • Stayed September 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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385 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 5, 2007

great classical beach hotel - clean comfortable and friendly

  • Liked — the whole relaxing experience
  • Disliked — too much shade by pool from large palm trees
  • Stayed February 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sea Cliff, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 2, 2007

The Isrotel Royal Beach is stunningly beautiful, one of the loveliest large hotels I have seen in many travels around the world. We had a "family room," which comfortably accommodated two parents and two children. The room included a balcony with splendid views of desert mountains and sea. We even liked the original painting in the room! Breakfast was good, particularly strong on pastries. (I would have appreciated some smoked salmon, however.)
The gym is quite nice, although there is a small charge for it. They should acquire a machine for abdominals, a necessary feature of any complete gym.
Free parking is advertised, but the hotel's garage was always full during our August stay. Instead, we purchased a daily parking ticket ($4.00 U.S.) from the concierge to park in the municipal lot across the street.
I made reservations by calling the hotel directly in Israel. Unfortunately, the agent's English comprehension wasn't great. Even though I repeated and spelled everything clearly, she misspelled my name and e-mail address. This was probably the reason I never received confirmation of my reservation and the desk had difficulty finding it once I arrived. Before our trip, my repeated e-mails requesting confirmation went unanswered--shabby service unworthy of such a fine and expensive hotel.

  • Liked — hotel's aesthetics
  • Disliked — telephone reservations, unanswered e-mails requesting confirmation of reservation
  • Stayed August 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Top Contributor
86 reviews 86 reviews
55 hotel reviews
Reviews in 46 cities Reviews in 46 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed July 30, 2007

This was my 3rd stay at the Rotal Beach. I have written a previous review here. I went for 2 nights and took my dad who needed some R&R.

Checkin was a shambles. I went on off season and almost no one was there. Checkin should have been fast. The guy behind the counter, Tom, looked and acted like being behind the reception counter was the last place he wanted to be. He whispered so that every question had to be repeated. He has no idea how to use the computer reservation system. It took 40 minutes to checkin and I had my father sit down and wait while I worked out the simple details with Tom. He was unable to enter my Isrotel membership number into the system.

We got 2 rooms on floor 3 right past the gym. Our window faced the promenade and at night there was music and action. I asked to move rooms to the other side of the hotel so I could get a nights sleep. My dad stayed in his room since he can't hear well to begin with so noise doesn't bother him. :-)

Breakfast was fine but the Lookout Bar hasn't improved. 20 minutes for some chips or a sandwich. They just don't know how to work properly and efficiently.

Checkout was more of the same. In the end I just left - with the verbal assurance that my Isrotel account would be creditted with my stay. I doubt it.

I see that in Tripadvisor, this hotel has dropped from #2 to #9 for Eilat hotels and there are good reasons for that drop. I hope that management at Isrotel reads the reviews customers leave at the frontdesk or read forums like this to get an idea of what they are doing wrong.

  • Liked — Location
  • Disliked — Service
  • Stayed May 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 28, 2007

Hotel itself - Nice although not great for a 5 star

Service - Poor and often rude. (with some exceptions). Many had no interest in speaking in English and they made no attempt to hide this fact.

Building work - Most days on the beach in front. Audible from pool and even the rooms. No warning on this in advance.

Overall - Not the worst but I will never go back

  • Liked — Breakfast was good
  • Disliked — Noise, Service, too many kids
  • Stayed March 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 27, 2007

I noted the full report by a previous reviewer who appeared to be staying at the Royal Beach at the same time as us, a family of two adults and two adolescents.

We have stayed in luxury hotels around the world on holiday and business, including all over Europe, North America and Asia. Luxury is often not the most important thing.

In am afraid that too much allowance is made for Eilat hotels. The fact is, they do not compare well with almost any other comparable hotels anywhere in the mainstream tourist world.

The main problem, in our experience, with Eilat hotels and the Royal Beach in particular (please note, this does not necessarily apply to other locations in Israel such as Tel Aviv, Jerusalem and the North) is (a) lack of any obvious management in this unit, in any of its operations, and (b) accordingly, awful service in the food & beverage areas within the hotel itself (contrasted with the Chinese restaurant, Wangs, and the beef restaurant, Buffalo Grill, which were well run, apart from service falling off at peak times and mainly local guests being ignored).

In the main bar area of the Royal Beach (close to the foyer), it was almost impossible to attract the attention of staff (please see an earlier review with a similar problem during the Christmas holidays), and we were often obviously ignored. We noted that, instead of paying attention to guests, the young waiting staff disappeared into the kitchen/preparation areas and, on one occasion, we witnessed a young couple snogging just behind the door. No visible management and, when the manager appeared, he seemed more concerned with the layout of the tables than having his guests served. Having to wait over 40 minutes to be served a first round of drinks is simply unacceptable, even in the humblest hotel. Limp apologies from management didn't result in any discernible improvement in service.

In the main restaurant, in which breakfast is also served, service is marginally better, but very inconsistent. To receive a pre-prepared coffee pot was a major effort, then to get milk (and all of this requested both in Hebrew and English, so no room for misunderstanding). Food was plentiful, but at peak times, replenishing of stock was slow. Again, too much attention is paid to tidying up and housekeeping than ensuring that guests are taken care of. We did not complain volubly, but there were a number of guests from the UK (not generally known to be the world's worst complainers) outraged at the lack of service, especially families with elderly relatives.

The sad fact is that those of us who visit Eilat do so for a variety of reasons, all of which should not mask the fact that the standard of service in Eilat "luxury" hotels falls far short of any acceptable service levels in any resort that could claim to offer international class hospitality. Eilat hotels -especially top-end establishments like the Royal Beach - have become complacent: they achieve higher occupancy than they deserve for the wrong reasons. Things won't change while management at such hotels can get away with their lack of management.

Stayed February 2007
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 19, 2007

Just came back from a week at the Royal Beach with my wife, our family and in-laws: a party of 8. I am very widely travelled, have stayed in many 5* DL and boutique hotels and was generally very happy with the hotel.

A few points to bear in mind: we went in relatively low season. It was half-term for some schools, so perhaps not absolutely the quietest time of year, but not far from it. Hence, I found the service very attentive and pleasant. No, they don't know you by name unless you're a regular guest, but then one can hardly expect that in such a large hotel. The property was generally immaculate. We all stayed in Bella Vista rooms: great sea views; clean and comfortable, quiet and good air-con; no real "wow" factor though, but then I wasn't expecting it. Having visited the Dan, Hilton and Queen of Sheba, I would say the pool area at the RB is the nicest: bigger pools, more spacious, nicer landscaping and better atmosphere. (The loungers at the Dan are tightly packed in military lines around the pool, like an amphitheatre).

Buffet breakfast was excellent - fresh and a wide variety. Can get busy at peak times though. The appeal of the buffet dinner started to wane a little after a week but generally a very high standard: everything fresh each day, but not enough for vegetarians and only limited fish dishes. If you are on HB you do get price reductions at Ranch House and Wangs next door - which are superb.

Overall, I was very pleased, but you have to set your expectations appropriately. This is not a 5* European boutique hotel where everything is absoutely perfect with white-glove service and the food cooked by Michelin starred chefs. It is a big, deluxe Israeli hotel where the service is efficient and friendly (and they really do their best to please) and the food plentiful, high quality and hearty. Of all the big 5* hotels in Eilat I would say it is the best. The trick is to get the best deal you can via an agent and go off season when it's quietest if you can. I can well imagine it being horribly overcrowded at Pesach and Christmas.

  • Liked — location, pools
  • Disliked — veggie and fish food options, slightly anonymous service
  • Stayed February 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Beach by Isrotel Exclusive Collection

Address: North Beach, Eilat 88000, Israel
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Eilat
#8 Romantic Hotel in Eilat
#8 Spa Hotel in Eilat
#9 Business Hotel in Eilat
#11 Luxury Hotel in Eilat
#21 Family Hotel in Eilat
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Beach by Isrotel Exclusive Collection 5*
Number of rooms: 363
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Also Known As:
Royal Beach By Isrotel Exclusive Collection Hotel Eilat
Isrotel Royal Beach Eilat
Isrotel Royal Beach Hotel Eilat

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