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“Great hotel, rude staff” 4 of 5 stars
Review of Rimonim Eilat

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Rimonim Eilat
5.0 of 5 Hotel   |   North Beach | PO Box 259, Eilat 88102, Israel   |  
Hotel amenities
Ranked #47 of 64 Hotels in Eilat
London
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
“Great hotel, rude staff”
4 of 5 stars Reviewed April 9, 2012

Nice room with fridge and view over the sea. Free water and welcome food. Great buffet breakfast. Nice pool and sunloungers (including some bed types). I thought it was right on the beach but it isn't, you have to go through a market to a small patch of sand. Very convenient location though right by the shops and market. Staff are generally rude and uninterested and speak poor english including that woman Adriana at reception and all the restraurant staff. I am astonished such people keep a job, but this seems to be way people are in Israel, no idea of service. Smiling, saying hello, being friendly, etc seem alien to them. I get the impression they don't have (or want?) many foreign visitors. Free wifi in reception only with poor signal. However we found 2 free wifis on our balcony from local cafes. Surely the days of charging for wifi by these expensive hotels must be over soon. They also charge for the gym and I have never seen that in a hotel before. We went to Dolphin Reef and Coral Beach and recommend both.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
UK
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 20, 2012

This hotel is a stones throw from Eilat airport, if you're flying internally from elsewhere in Israel as we did I suggest walking to the hotel if you're able and drag your bags with you. Honestly its no more than a 10 -15 minute walk....international flights go to Ovda which is further out.

To be honest, its a struggle to find any fault with this hotel. The last time we were here was 25 yrs ago for our Honeymoon when it was the Neptune and not part of the Rimonim group.

Much has changed with the hotel and the surrounding area which has become built up and sadly a bit commercialised. Just outside the hotel there is now a flea market of sorts with clothing, jewellery and food stalls. If you go out of the pool entrance/exit and follow your nose further along there are some cafes and restaurants within a short walk and also a shopping mall. I highly recommend the Burgersbar (sic) trust me when I say you won't want to eat from Macdonalds once you sample these excellent burgers and free wifi to boot. The Optimi Cafe is worth a look too, huge portions of reasonably priced food both frequented by Israeli's. Also sample the shwarma bar just next door to Burgersbar, thats good value at 35 shekels for a shwarma meal. If you turn sharp left from the pool exit, there are more stalls and once you go over the bridge joining the two shores of the lagoon you'll find even more shops and places to eat.
The whole area has ungergone a renovation and as a result the beach has been shortened (less distance to the water) with disabled access available and a promenade installed. This promeade runs the length of the north shore and allows access to the newly built shops and restaurants further along the coast as mentioned earlier. In some ways the area now has a Floidian feel to it with the shopping malls etc, on the other side of the lagoon it feels more like an up market Spanish port with the designer shops and luxury yachts moored in there. One of the biggest noticeable differences now is that there is a huge mix of different cultures here. You'll find naturalised Ethiopian Jews rubbing along with Russians and Orthodox Jews and native Israelis which makes the area very cosmopolitan and a world away from the last time we were here.

The hotel, however still retains its airy feel and is extremely clean. On arrival we were personally greeted at check-in by the guest services manager which was unexpected but welcome nonetheless. The rooms are very well appointed. Ours was sea view and included a ceiling mounted tv, fridge, kettle and tea, coffee etc. Plus theres also a combination safe in the room.
The only minor gripes were that on three separate occasions the cleaner forgot to leave fresh towels after taking the dirty ones. One call to reception and 5 minutes later, a knock on the door and fresh towels - can't ask for more really. 30 minutes later, the duty manager calls the room to make sure alls well. That evening we discovered some nicely wrapped cinnamon whirls in our room, again this wasn't prompted but nice to discover.....still not sure if this was due to the Sabbath or not, either way it was a nice surprise! The second time again a follow up call. Third time I dealt directly with reception face to face. Such a shame that what is really a terrific hotel was let down by this.
We'd also managed to somehow run short of coffee whitener in the room, (No fault of the hotel though). That evening when we got back to hotel and asked at reception, by the time we'd ordered drinks at the lobby bar and got the lift to our room on the 5th floor, coffee whitener had been sent up to the room .....superb customer service!

Dining: Now this where the hotel really excells! The Rimonim strictly adheres to the laws of kashrut (Kosher food as per Jewish dietry laws.) All meals are buffet style whereas 25 yrs ago you were shown to your table and you chose your evening meal from a menu. Breakfast is milk and the evening meal is meat and the two products are never mixed. Even the serving staff have different colour uniforms to denote milk and meat There is now such an enormous selection of food on offer that its pointless trying to list it, suffice to say that the variety for both morning and evening is astounding. Its plausible that you could eat something different every day and not duplicate your choice. The only day I had the same breakfast twice was freshly prepared omelette with mushrooms, cheese, onion and chopped pasley. The food is tasty and it's plentiful!! Theres no chance of you going hungry, even the fussiest of eaters will find something to tempt them. There is someone constantly moving around the restaurant mopping up spills and sweeping. This really is a well organised operation, despite the towel hicups!

The staff are all very helpful and polite. I've read on TA that the staff are not overly friendly, this is something that we didnt see, to be honest I think this may just be the way Israelis come across. Everyone we had dealings with were warm and friendly without exception.

A word of warning though. The client base has changed from what we remembered and whereas once you'd get a substantial amount of European guests, now this hotel is very popular with Israelis. That should be a glowing endorsement in itself, but it can get very busy. This however is in no way detrimental to the hotel, quite the opposite in fact as it adds ambience and creates a very buzzy feel about the place particularly at meal times.

If there were one improvement I could make it'd be the provision of complimentary Wifi. As it stands now for a Wifi signal head out of the hotel via the pool entrance, head straight down towards Optimi cafe and Burgersbar and you'll get a signal, alternatively you can register and pay for an hour, day or week with one of the service providers.

Would we choose the Rimmonim Eilat again? Had we not already been here previously, then yes without a doubt. Maybe its now time to see another part of this great country. I would however, based on my experiences here, definitely consider another hotel in the Rimonim group.....
Despite the minor issues, the Rimmonim Eilat still remains a good vaue, well run and clean hotel.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2012

The rooms are very clean as the hotel is renewed. i had a 2 rooms suite with a jacuzzi and it was very clean. Service is excellent and welcoming. The location of the hotel is excellent, near the shopping center of Eilat. Food was excellent and tastey, organized and various.
As i am tall (1.95m) the double bed i slept was a little short for me.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 7, 2012

I got a hotel Rimonim Neptune Eilat on 01/01/12 for 3 nights.
I got the room 322, room itself small with balcony overlooking the sea and stands down.

Hard to believe that the hotel boasts of a misinterpretation of 5 stars suffer such neglect!
The room was dirty and filthy, full of dust and remnants of previous guests (half-full beer bottle in the closet, powdered food scraps on the floor ), with furniture that they have more good times in the past, a small bathroom and suffer from severe mold and mildew. Hotel heating does not work et night,
bad Service , blatantly arrogant and not particularly effective receptionist nervous and aggressive named Adriana, the Internet payment barely working ,the pool was not inviting, Location suffer loud music stalls down almost 15 hours a day. This is not a hotel of 5 stars or 4 stars, hotel needs total refresh especially among employees and management team!
Good things in the hotel is view to the Red Sea and breakfast.
Dany levy - Tel Aviv

  • Stayed January 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 21, 2011

The hotel is a renewed one (ex Neptun).
Rooms are completely redecorated and very clean. Most of the rooms face the red sea giving a great view to start your day with.
Food was excellent with high quality and quantity.
Hotel facilities are good but not great: gym has extra charge, Jacuzzi and sauna are small and not relatively old. The pool is heated though a bit small for a fully crowded hotel.
The location of the hotel is superb. Just a few minutes walk from the shopping center and the beach. A walking distance from the promenade as well as the main attractions of the city and the airport. Great hotel even though too expensive.

Room Tip: rooms facing the beach have great view. Ask for the corner rooms (with bath) that are more spacious.
See more room tips
  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 20, 2011

I was very disappointed from this hotel because there is a certain standard that you expect from a 5 start hotel and this one does not deliver it. The hotel is OK, very good location. The rooms are not as expected from a 5 starts hotel, the bath room is very small without a bath, the room is small, there is no rug in the room so you here furniture that are moved in the higher floor. The SPA service was bad, when we came after the breakfast (~10 AM) only the GYM instructor was available, we did not succeed to book any treatment and we left with big disappointment. The Staff service was inpetient and rude. Breakfast is good with a lot of options to choose from.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herzlia, Israel
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 22, 2011

Spent 2 nights here, really nice rooms with amazing views, good housekeeping and breakfast is busy but very wide selection, there seems to be a really warm feeling at this hotel, the PR manager is an asset

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rimonim Eilat

Address: North Beach | PO Box 259, Eilat 88102, Israel
Location: Israel > Southern District > Eilat
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#22 Luxury Hotel in Eilat
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rimonim Eilat 5*
Number of rooms: 278
Official Description (provided by the hotel):
On the shores of the Red Sea, in the tourist and entertainment area of Eilat, stands the Rimonim Neptune Hotel, recently totally renovated. This classic hotel, known for high standards of service and warm hospitality, provides its guests with 278 modern rooms, overlooking the beautiful Eilat Bay. Other facilities include a well-equipped Health Club, intimate lobby-bar including wireless internet connection, large outdoor pool, children and kiddies pools and an array of activities and attractions. ... more   less 
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Also Known As:
Rimonim Eilat Hotel Eilat
Rimonim Neptune Hotel Eilat
Eilat Rimonim Neptune Hotel

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