My wife and I stayed a weekend at this hotel about 10 days ago.
In general, the hotel is nice but the service lacks. For a hotel describing itself as a 5 star hotel, I would expect high quality service.
The good:The room was nice and we had a nice view of the sea. The pool was nice as well, though very crowded at certain points, with people practically "sitting on each other".
The bad: mainly the service. It seems that the hotel crew is about efficiency only. In the first evening we had dinner at the hotel's restaurant. The dinner is served buffet style. After having the main course, my wife and I left the table to take desert. When we returned to it, with plates in our hands, we found out that the waiters already cleared the table and that a new couple was sitting in our places. We had to specifically ask one of the waiters to sit us somewhere, and this took time as well. The same happened in the breakfast the day after. Above all, this shows that the message to the employees by the management is "be efficient" without too much thinking...
As we are members in the hotel's customers club, and this was just following our anniversary, we received a call from the desk telling us that they would like to give us a complimentary gift. The gift turned out to be a voucher for a dinner for both of us. The only problem was that we were Lady on a half board deal... Now, I never complain about free, complimentary gifts, even if I can't use them. But this showed me that they don't really think about the guest, but rather act automatically. This is poor service, at best.
At heir price levels, I would recommend other 5 star hotels in Eilat, because in those hotels they actually think about the guest first.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Tingo, TripOnline SA, Hotels.com and Otel so you can book your Eilat Princess Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.