Am at the hotel now. I was here several times in the past. It seems to me that the staff needs a reminder to give guests elementary courtesy, at first much worse than the average Israeli directness: I ordered by internet a non-smoking room and the initial room was full of smoke. The receptionist was very rude, mabye had a bad day, but in spite of that eventually brought me to a very nice room with a poool view.
Also the dining room staff need some "help": I noticed one of the staff pick his nose and handle a bagful of
rolls. When confronted he simply lied and denied.
The lifeguard at the pool, a really lovely pool, turned up the music volume to an unbearable level and only after repeated complaints to the management he lowered the noise to a level that enabled conversation. BTW not a single guest requested the loud volume, the lifeguard was simply bored...
In spite of theses complaints it is a very nice, not too expensive place in Eilat, right next to the ice-mall and other attractions and worth coming to if, and only if, you stand up for your rights as a guest. My reservation at the hotel is between 1-4 May and I am writing this reveiw during my stay which will end tommorow.
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- Also Known As:
- Americana Hotel Eilat