Location is excellent, right next to the beach. Overall the public spaces are clean and nice, the breakfast was outstanding.
This is where it gets annoying. I was there to attend a conference (being held in the hotel) and arrived a bit early (checkin is at 15:00). The room wasn't ready but they took my phone number and promised to call as soon as the room was available. Needless to say...they didn't call. I presented myself at 15:05 and checked in, received the room key and went up to the room. That's when I got a bit of a surprise. I have been in many hotel rooms, but this was without a doubt the tiniest room I have ever stayed in!! When I say that there was literally about half a meter between the wall and the bed on each side, I am not exaggerating (see the photos...)! There was a tiny desk-come-worktop which was supposed to allow me to work - but it was too small to hold both my laptop and the tea-tray at the same time... and unfortunately there was nowhere else to put the tea-tray....! Luckily I was travelling with very little luggage as there was absolutely nowhere I could have put the suitcase if I'd had one, without having to climb over it to get to the bathroom. Oh yes....the bathroom was Lilliputian to match the rest of the room....but to compensate it was tastefully "decorated" with the plumbing nicely laid out in full view (see photo) under the sink.
Now I realize that all hotels have a couple of small rooms due to the building design etc., however these are generally held for last minute arrivals or emergencies of other kinds. But to give someone a room like this AND CHARGE FULL PRICE (a fraction under $200 a night!) is ridiculous!!! By the way, the website promised a balcony....needless to say that no such thing existed - unless they expected me to climb out of the window and sit in the 10 inch wide flower-bed!
The final straw came when I needed to get onto the internet and discovered that they charge .... hold on to your hats....33NIS (about $8 !!!) per hour for internet use!! Most hotels over the world have long ago ceased to charge for internet as an extra, and if they do charge it's usually a nominal sum. $8 an hour is simply speaking a rip off!!!
I was going to complain about all the above when I checked out and they courteously asked me "how was your stay".....unfortunately the checkout was very cursory and they didn't ask me anything.....I suppose they already knew!
Make sure you don't get the corner rooms!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post about your experiences here on Tripadvisor; it is through comments such as these that enable us to develop and monitor our service delivery.
We're delighted you enjoyed the hotel location and all that the area has to offer.
As mentioned, at every hotel, rooms differ in size and style. The room ordered, a single, is understandably smaller than other double rooms in the hotel. With that in mind, there are very few single rooms and ordinarily, individual travelers are on occasion, treated to a complimentary upgrdae to larger accommodation; it appears however that the hotel was at full occupancy during your stay. Having said that, we would have liked the opportunity of making you more comfortable whilst still in house had we known of your displeasure slightly earlier. It is always a regret when guests leave not 100% satisfied and we would hope to have another opportunity to show you we can do so much better.
I'd be delighted to discuss options directly prior to your next visit, please feel free to email me. In the meantime, wishing you well and looking forward to welcoming you back soon.
Public Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.