After our travel agent made a disappointing choice for us at the Isrotel Agamim, we went online to find a better alternative as we wanted to be relaxed and pampered for the last night of our 2 week stay in Israel. Not wanting to waste precious holiday time, we choose the No 1 pick on trip advisor, and booked online. I made a follow up phone call to the hotel, and Nicole came on the line. From the get go, she was attentive, agreeing to my request for a late checkout, and also offering us free access to their executive lounge which provides drinks and snacks throughout the day. When I asked about spa services, she offered to check on the availability and call me back. She did shortly thereafter, informing me that even though the spa was booked out, she had asked the spa manager to get a staff member to stay back for me, and had secured a 5pm booking for me...how cool was that!! If that wasn't enough, she offered us a voucher for the taxi ride over to the hotel. She then called back some time later to see how we were getting along, and when I told her that we were having trouble getting a taxi, she straight away sent the hotel VIP van to collect us....now that's what I call service. We had to wait a short time for our room to be ready but Nicole then came and found us to personally give us our room key. I have never experienced such amazing service and goodwill before, especially as we had only booked for one night. The hotel did not disappoint either.It is luxury personified. Our room was spacious with a magnificent ocean view, and the dinner and breakfast buffets were excellent. My treatment at the spa was very pampering. There is no doubt in my mind that this hotel well and truly deserves its No 1 place status.
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- Also Known As:
- Herods Vitalis Hotel Eilat