I have stayed in many hotels over the last few years i have never been so disappointed.
I will give you a run down.
We arrived and there was no one to greet you as you pulled up. I had to ask fro someone to get my bags and even then it didn't happen. when you pay about 500 dollars per night you expect some service.
Check in, well the lady didn't speak English well. she didn't know what we were asking for and didn't or couldn't provide the simple responses.
Room, well the room was large, we had a suite, but old carpets, ripped and bunging in places. Furniture was old and chipped. We had a jaquizee that didn't shut off when we used it. need to have someone come in a fix it late @ night etc. you get the picture.
We called for a change of room and were shown different rooms both @ this location and the sister location what can i say not a 5 star hotel in the sense of outdated and broken and ripped carpets and furniture etc. At least they tried.
the room service, well she forgot to give us new towels but took the old ones. forgot to finish making the bed.
now for the good.
The beds were great, comfortable and seemed new.
The breakfast was amazing.
The decor in the lobby etc was nice
The last thing no one offered any compensation for our troubles such as broken jaquizi, bad room service or broken furniture.
And yes when we left the hotel we were left to drag our suitcases out by ourselves. all for almost 500 dollars a day.
therefore i rate this hotel terrible value.
I have written over 20 hotel reviews nothing comes as bad as this. not even close.
there are nicer and better hotels in eilat stay away from this one.
- Official Description (provided by the hotel):
- Luxurious Boutique Spa Hotel offering outstanding spa facilities. ... more less
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- Also Known As:
- Sheraton Eilat
- Hotel Herods Palace
- Herods Eilat
- Herods Palace Eilat