I stayed in this hotel for 5 days and its my 6th time there.
Room: We ordered 2 standard rooms with connection door. The rooms are pretty big. They include king size bed (that is really big and high!), LCD TV, balcony, closet, Tea&Coffee set, mini fridge and bathroom with towels, shampoo, Conditioner and body cream. All the rooms in Palace have view to the pool and the red sea. The rooms were very clean.
Restaurant: We had breakfast and dinner in the Hotel's restaurant. There is verity of food you can choose from. Although we could feel they got high value groceries, the cooking was unpleasant. The food was unready, for example - every time I tried to take grilled/cooked fish - they were still alive or cooked vegetables such as okra were hard.
Staff: Had really unpleasant experience when I checked in. When I ordered the rooms i specifiably asked rooms on high floor. A day before my arrival I called to the hotel and verified I will get it. When I arrived to the hotel I was offered to "upgrade" and get a suite. I was told that i can go look and if I still want my rooms i will get. After a look I decided to keep my old rooms, but all i faced was poker faces that just ignored me. After an hour when finally I got the rooms, they were at level 6 (from 12). They told me that if i want higher its extra pay. It is my 6th time in this hotel and I was never asked to pay extra, and wasn't told by phone that higher means extra money. After long argument I got on 8th floor. Too bad that because of that my vacation started badly.
Location: The hotel is first line to the red sea, and got its own beach with sunshade and chairs. its located on the north promenade, which close to all the main attractions.
- Also Known As:
- Sheraton Eilat
- Hotel Herods Palace
- Herods Eilat
- Herods Palace Eilat
- Official Description (provided by the hotel):
- Luxurious Boutique Spa Hotel offering outstanding spa facilities. ... more less
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