05/11/2013 at 17h30
It was my first time in Jacir Palace, and I'm sure it will be the last incomplete one.
The bad experience began from the reception, who gave us two dirty and unprepared rooms, and i wonder how a 5 stars hotel cannot manage such a simple mistake like this, we called the reception twice and the answer was just that they will send somebody to do the rooms as no other alternatives available. Just to confirm, that we booked the rooms since the early morning and we arrived at 17:30 for check in, which mean no excuses for them on this dereliction. The guide left us before arriving to our rooms on saying take one level down, take your left, then your right (although it is not that easy to find your way in this hotel).
However, after more than 20 minutes without having anybody to care about our issue, we decided to leave the Hotel, and we went to the reception who just took our keys without showing any due professional care about the problem, and taking care of an American delegation arrived.
After another 15 minutes the night shift duty manager arrived (of course after receiving several phone calls from our company) asking about what’s going on, and the response was not up to the level of the issue, as he said that they will prepare the rooms for us, and if we want to have something in waiting!!!!
We were not sorry at all to leave the hotel and went back to Hebron for taking two rooms in a simple Hotel there, at least we found people who care, and respect their guests.
Just a message for the Hotel management and crew: it is not like this you deal with guests, respect and considering any guest needs and/or concerns is as much important as receiving any delegation in spite of its number. And trust me, an assessment of the performance is essential and essential communication training will be a need and a great tool that you have to provide to your crew if you want to match the volume of investment with the qualification of the people who operate such facility, at all levels, and I mean it, at all levels.
I visited more than 25 countries and tried several levels of Hotels, and sorry to say that my experience in a hotel in my home country was one of the worst that I ever met.
- Official Description (provided by the hotel):
- The Jacir Palace creates a dramatic first impression and a lasting memory in a most famous part of the world. The hotel provides unmatched, high quality facilities while retaining Bethlehem's arts and culture to create a well balanced atmosphere. The Palace's walls and ceiling have been carefully restored to maintain the resplendent religious and historic paint finishes, encapsulating Bethlehem's spirit and ultimately making the hotel the ideal base from which to explore the religious and cultural centers in Bethlehem. ... more less
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- Also Known As:
- Jacir Palace Hotel Bethlehem Palestinian Territories