At first would like to say that this is not a bad BnB. Their rooms are nice and they have a breakfast that taste really good. Unfortunately they dont have a 24 hours reception, so when you arrive they give you a front door key.
In our last day we should have to take a bus at the station (15 minutes walking) at 7:30, so we paid one day before as nobody would be there in the morning. When we paid, we asked the owner if he have a taxi number that we can arrange the pickup in the morning, because the hotel is 15 minute walking, but is a stone street, so you cannot walk with rolling luggage.
The owner told us that he would take us to the bus station and would ask the crew to prepare a small take away breakfast for us. We felt very happy with this service.
But in the next day, the owner forgot us ! and it cames 7:00, 7:10 an nothing, so we decided to drag the luggage on the sone street as we didnt manage a previous reservation with a taxi and we did not have any phone, neither the reception was open. when we draged the luggage 100 mts on the street, we saw thw housekeeper arriving i bicicle, so we asked her with mimic as she doesnt speak english, that we would miss the bus.
She managed to arrange us a old sir with a car that drove us to the bus station, and we didnt miss the bus for 10 seconds !
I think that some mistakes are unforgettable for a hotel owner. Forgetting the guest is one of them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are sorry that there has been a misunderstanding with the bus time. My father was informed to take you to bus station and he understood the pick up time 07.30 a.m.
Ephesus Suites is a new property and we apologise for misunderstanding.
I hope you were satisfied with the other services we provided. Our family is aimed to give the highest service quality for our Guests. Thank you for being our guest and hope to see you as our guest in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.