Reading some of the other reviews, it is possible that we were very unlucky with our stay here - though I am aware that some hotels will put on their own reviews to 'bump up the ratings', which I would not put past this place and their owners/staff. But first for the positives to provide a fair review: the location is very good, 5-10 mins from main sites (through 'Arasta bazaar', which is far, far better than the grand bazaar if, like me, you hate the hustle & bustle/people/jostling etc.); the breakfast (and breakfast/cleaning staff) is fairly impressive and above average apart from the rubbish tea/juice (or rather squash). However, you would expect this from a hotel that markets itself as 'boutique' - this is a bad joke as it's nothing of the sort, which is obvious from pictures anyway. The only reason we stayed here is because everywhere else was booked up for NY.
Now for the bad, which are plentiful:
(i) We booked a transfer there and back. Back was fine and the transportation/driver was good. However, when we arrived (granted, with a 30 min plane delay) we had to wait 20 mins for the driver to show up. The 'meet and greet' guy was not exactly the most welcoming, which is indicative of the owners/staff there in general. It's all about getting as much money out of you as possible i.e. pushing their new year night at overinflated prices for whatever commission they receive. Very obvious. They are indifferent otherwise. The transfer costs are 25 Euros one way and you can get it for 15 up the road, possibly less elsewhere. A taxi may well be cheaper.
(ii) The rooms. The terrace is ok and you can see the sea (hence, 'deniz') through the wire gauze on the terrace (extra cost) and it has a nice swinging chair, which was the best thing about it. A small tv with generally bad reception; a light-switch that requires you to have a main light on in order to have any others on (not good for going to the toilet during the night); a small 'double' bed (no good for tall people, I'm below average height as it is) with a horrible spring mattress that gave us bad backs; a shower with occasionally hot but mostly cold water and weak pressure - the door was not fixed on properly and highlights how management have attempted to cut costs; worst of all, broken glass on the sidetables - shocking not to replace these really. Shabby at best.
(iii) We were kept awake at night by hotel staff having very loud conversations. I had to go out during the night to compllain at 3.30am. They were quiet after that but it's still very loud first thing in the morning. The walls are very thin and you can hear everything i.e. coughing through the night from next door and loud banging from kids in the room upstairs. And, of course, you have trains going by fairly regularly and it backs directly onto the tracks.
(iv) They even leave other people's luggage outside your door on the ground floor. Inexcusable and lazy.
(v) Upon checkout and after all of the above points, a staff member/owner tried to overcharge us. If anything, we should have had a significant discount. 90-95 Euros is one big rip-off. The staff member even had the insolence to become agitated when we paid by card. Such a chore for him!
There you go. Read this review and make your own mind up. I wouldn't be swayed by other more positive reviews, as we were to an extent. Do yourself a favour and go elsewhere. Or take your chances if you wish, but you have been warned...
- Official Description (provided by the hotel):
- Deniz Houses, formerly Deniz Konak Hotel, consists of 2 buildings located in the guite and central part of Sultanahmet with a walking distance to the city's major highlights. The buildings are only 20 meters away from each other and both contain private ensuite rooms with same type of facilities. The hotel is located in the center of the historical quarter within walking distance of the city’s major attractions. ... more less
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- Also Known As:
- Deniz Houses Hotel Istanbul
- Deniz Konak Istanbul
- Hotel Deniz Konak