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“Poor Service standard” 2 of 5 stars
Review of Grand Oztanik Hotel

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Grand Oztanik Hotel
4.0 of 5 Hotel   |   Topcu Cad. D:9-11 Taksim, Beyoglu, Istanbul, Turkey   |  
Hotel amenities
Ranked #646 of 979 Hotels in Istanbul
Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
45 helpful votes 45 helpful votes
“Poor Service standard”
2 of 5 stars Reviewed March 1, 2013

Service standard is not upto the mark as expected from a 4 star hotel. Next time I'm not going to choose it at all. Breakfast options are also cheap. Communication with Hotel staffs also difficult. Room size is fare enough.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 28, 2012

the hotel has very poor reception & room service.reception staff are not helpfull.if you can ask for anything they simply says we finish stock you can take from outside supermarket.food is average.you have same type of food stuff everyday in breakfast.limited choice food.very cramp room.bed is like you are sleeping on bow.matress is look like 100 year old not changed.they are not changeing bedsheet and towels daily.only bbc & euro news are 2 english channel its ok if you cant spend much time in room.walls are veyr thin you can lsiten other rooms talks.

only positive point...hotel is hardly less then 5 mintue walk form takshim sqaure and istkilal st.where you can get buses,metro,trams for the historical sites.

Room Tip: i had room 1118.room is very cramp.its not good for couple.it has oppsite building windows view.if y...
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  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansoura,Egypt
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2012

This hotel is not satisfied for me due to poor services especially the reception and room service.
The receptionists were not helpful not cooperative. The room was not conditioned properly and very hot especially at night.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 13, 2012

It is a good hotel in a good location. If you are planning to stay in Istanbul somewhere close to taksim square or Istkilal street, this is the place to be. It is also close to subway and airport shuttle.
As for the rooms they are a bit old and needs some renovation. For example my bed was in bad shape. As for the food we only had breakfast and it was good.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2012 via mobile

It was one of the hotels on our honeymoon itenrary !
They didn't send anyone to pick us up at the airport - and mind you after 2 hours of not knowing what to do , because people in turkey can barely understand or reply in English .
We managed to reach there , and to find we were given the smallest room , even though we paid for a larger one .... The sheets were dirty , no water in the room ,we wanted an iron for our clothes and they said sorry give it to our laundry servise . Very rude hotel staff ... The bathrooms were another horror story .
A 4 star hotel with 1 star capabilities .
DO NOT WASTE YOUR MONEY ON THIS PLACE .
Except for the fact that it was a walkable distance to taksim square , nothing nice about this place .

  • Stayed September 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 2, 2012

This hotel was in a great location; close to subway, shuttle to airport and wonderful area of restaurants. It is getting very rundown... dated... rooms need a re-do...breakfast was good. People had front desk did not know a lot.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
1 review
3 of 5 stars Reviewed September 30, 2012

the rooms are not that good , the beds are not comfortable at all. and concerning their breakfast it is very poor there isn't much varieties you eat everyday the same menu which is already limited.
also i didn't like the location of the hotel it is very close to some restaurants and coffee shops around which causes disturbance during sleeping all night because of the loud music and things like that .
but there is something good about it that it is very near from Taksim which is supposed to be the center of Istanbul

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Oztanik Hotel

Address: Topcu Cad. D:9-11 Taksim, Beyoglu, Istanbul, Turkey
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#340 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Oztanik Hotel 4*
Number of rooms: 193
Official Description (provided by the hotel):
Grand Oztanik Hotel, Situated in Istanbul's Taksim district, Grand Oztanik Hotel offers rooms with free internet access and satellite TV, just a 5-minute walk from lively Istiklal Street. Facilities include a health club. The air conditioned rooms of Grand Oztanik are decorated with warm colors and wooden furniture. All rooms have a minibar, tea and coffee making facilities. Hotel Grand Oztanik's restaurant serves Turkish specialties and international dishes. Packed lunches or breakfast in bed can be arranged upon advance request. Guests can relax in the health club's indoor pool or the traditional Turkish hammam. Massage services are also available. The staff at the hotel's tour desk can arrange tours of Istanbul. Dolmabahce Palace is one mile away. We speak your language! Hotel Rooms: 193, Hotel Chain: Istanbul Kervansaray Hotels. ... more   less 
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Also Known As:
Grand Oztanik Istanbul
Grand Oztanik Hotel Istanbul

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