On my third visit to istanbul, i chose this hotel unfortunatly. I read the reviews and decided to take it, but these reviews must be quit old because this hotel is amonge the worst in istanbul.
To be fair, the staf were actually very friendly and helpful.
The service: most of them understand english. Although, one of the nights the AC stopped working, we complained to the reception and others from other rooms did as well, and we argued with them for quite sometime until they fixed it. Otherwise they wanted us to wait till morning, but this is impossible to tolerate in the steam wether of istanbul.
The breakfast: be there on time, cause things will run out quite fast!!! It is from 7-10.. around 9 o'clock you cann't find bread! Comparing to other hotels that have only 3 stars.. this hotel have actually a poor breakfast. One morning, the staf started removing the cutlries from the dishes already 20 minuts to 10.. and people started looking into eachother's faces; it wasn't a polite behaiviour at all.
The cleaning: SO baaaaad!!! We have complained to the reception at least 3 times, but it was useless. Two days of our stay we rejected the cleaners because they didn't do that much so we cleaned up our selves. And one day we watched them how they cleaned up, OMG!! Our used cups were cleaned up under the tap of the bathroom by hand instead of bringing new ones. The floor was dusty allllll the time, they never cleaned the tables and the flats, and forget to empty the garbage, big pieces of dusts were found in the corners always. One of the switch plugs was sticking out of the wall.. it seemed dangeoures.. we didn't come closer to it.
The location: very close to the yenikapi metro station that leads to taksim.. and close to the aksaray tramvay station, but the area is not for families; there were hookers all over the area, but it won't make any difference for people who are comfortable with this situation. The location is not bad, the hotel is not the best, too pricy for these conditions!
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- Also Known As:
- Grand Hilarium Istanbul