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“They refused a refund of a booking during the riots last month!” 2 of 5 stars
Review of Yusufpasa Suites

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Yusufpasa Suites
4.0 of 5 Small Hotel   |   Bulbul Mah. Duvarci Adem Sok. No: 35 Beyoglu, Istanbul 34122, Turkey   |  
Hotel amenities
Ranked #182 of 828 Istanbul B&B and Inns
London, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“They refused a refund of a booking during the riots last month!”
2 of 5 stars Reviewed July 8, 2013

My friend and I stayed at this hotel from the 29th May until the 1st June. The initial check-out day was Monday the 3rd, but we had to leave because Taksim square, which is merely 5 minutes walk from the hotel, was taken by the demonstrators those days and the area was pretty dangerous.
We asked them for a refund of the remaining two nights, but they refused! They said they would have to ask booking.com first. We did get in touch with booking.com by phone that same day, and they said the opposite, that they would have to ask the hotel for the refund first. 5 weeks have passed and the hotel has refused the refund several times... Booking.com have got in touch with them, or so they say...
Really awful customer service!!

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
    6
    8
    3
    1
    0
See reviews for
2
10
Solo
0
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

Yusufpasa Suites appears to be 4 star hotel on the website but in reality it would be 3star or maybe even 2 star. It has a small reception area which felt crowded when we all arrived with our luggage at the same time. We were 4 travellers with one suitcase each. So you can imagine how small it is. The website for the hotel makes the rooms appear much larger and more luxurious than reality. The photography is great but it deceives the customer about the rooms as well as the common areas.
Although I spent only one night there, I certainly did not feel safe walking around the neighborhood alone after dark. If you are a couple, it should be ok. Although it is close to Taksim Square it is quite difficult to find when you arrive by taxi. Its easier to navigate your way when you are walking.
The room was decent, with comfortable beds and bathrooms. The amenities provided were quite basic. The breakfast was mediocre.
Overall a basic experience for a mid range price. I would not go back.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torino
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 4, 2013

The hotel is located in a street five minutes from Taksim, not easy to locate the first time. The neighborhood is not charming, but finally is not so bad.
Rooms are wide, modern and clean. The bathroom is modern and stilish. The bed is very confortable.
Unfortunately the walls are thin so you can hear everything from the next room.
Good breakfast on a nice little terrace on the roof with a view (even not on the most exciting sight of Istanbul). Nice staff. Definitevely worth the price.

Room Tip: Ask for a no-smoking room.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2012

The hotel is really nice, located in a quite and safe street in Beyoglu, five minutes close toTaksim Square and to the neversleeping area of Istikal Caddesi. The rooms are very cozy, big and modern. Some of them offer a great view of the city, the same you can enjoy in the morning from the terrace where the typical turkish breakfast is served. The staff is really friendly and helpfull. It seems to be a little hard to find the hotel the first time you get there but then it gets really easy. I would definetely reccomend it!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2012

We were staying in this hotel for 5 nights. The stuff was very friendly, the choice of breakfast is very good, rooms are big enough, clean and modern.
First night we were staying in standard room with a beautiful view to the city. But to fix one problem that we were facing at, they upgraded us to the top suit with excellent balcony and more spacious room.
The location is good - 5 min walking from Taxim square, but on the narrow silent street. Only 10-15 min by walking from noisy and never-sleeping Istikal street.
We definitely recommend this hotel to young couples, friends, business and solo travelers. You will like it:)

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Yusufpasa Suites

Address: Bulbul Mah. Duvarci Adem Sok. No: 35 Beyoglu, Istanbul 34122, Turkey
Location: Turkey > Istanbul
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #182 of 828 B&Bs / Inns in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Yusufpasa Suites 4*
Number of rooms: 16
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