My friend and I stayed at this hotel from the 29th May until the 1st June. The initial check-out day was Monday the 3rd, but we had to leave because Taksim square, which is merely 5 minutes walk from the hotel, was taken by the demonstrators those days and the area was pretty dangerous.
We asked them for a refund of the remaining two nights, but they refused! They said they would have to ask booking.com first. We did get in touch with booking.com by phone that same day, and they said the opposite, that they would have to ask the hotel for the refund first. 5 weeks have passed and the hotel has refused the refund several times... Booking.com have got in touch with them, or so they say...
Really awful customer service!!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Despegar.com, Hotels.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Yusufpasa Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.