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“Lovely Little Hotel” 3 of 5 stars
Review of Konak Hotel

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Konak Hotel
4.0 of 5 Hotel   |   Cumhuriyet Caddesi 75 | Elmadag-Taksim, Istanbul 34437, Turkey   |  
Hotel amenities
Ranked #382 of 980 Hotels in Istanbul
Kootenay National Park, Canada
Top Contributor
87 reviews 87 reviews
55 hotel reviews
Reviews in 41 cities Reviews in 41 cities
185 helpful votes 185 helpful votes
“Lovely Little Hotel”
3 of 5 stars Reviewed November 10, 2013

This hotel was very comfortable. Outstanding staff! There was never a time when you were walking in or out that you were not welcomed with a smile and offer of service. The location for exploring the city is excellent and you get a flavor of what it's like to live in Istanbul in this neighbourhood.

We had reserved a king sized bed. Didn't get it. We got the quick response on arrival that we would be getting a very VIP room, very nice, etcetera. Well, it wasn't a VIP room. It was a pretty standard room with 2 single beds (we are a couple that wanted to be together) however, it was very comfortable (photos attached). We heard others at the front desk complaining that they hadn't gotten a double, queen or King bed, either and we have to wonder if these even exist at the Konak. If they do not, they should be more honest and forthcoming about it when reservations are booked.

The front desk staff were exceptional! For example, my husband caught a bad cold on the last few days we were there. The Manager on duty had a special tea made up for him (something common to Turks) and wouldn't even let him pay for this 'medicinal' tea that really seemed to relieve his symptoms at least for a few hours. The thoughtfulness of this really deserve notice.
The young woman at desk (Serafina?) was really lovely: helpful, courteous and always warm and friendly. The doorman/bellman Cengis was also exceptional.

Our room and the hotel always seemed very clean and safe. The restaurant seemed to have a limited choice and a bit pricey for what it offered but this wasn't a worry since there are many other places to eat on the street in front of the hotel as well as just behind the hotel.

If we were to stay near the Convention Centre(s) again, we would actually consider returning to this hotel. That is just how comfortable and welcomed we felt.

Room Tip: Our room was on the 6th floor, side street but near the front. Even so, we were not disturbed by th...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, December 11, 2013
Dear Guest,

Thank you for sharing your kind opinions with us and with other guests. We are glad to hear that, you enjoyed your accommodation.

We have also noticed your complaints about the bedding and shared with concerned departments. We will do our best in order to offer you a better service for your next Istanbul visit.

Sincerly,

Cengiz Akcay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 9, 2013

I stayed at Konak hotel in mid September for 5 nights as I was attending a conference at Harbiye military museum nearby.
The reception staff and customer services were very friendly and helpful.
My room was comfortable, quiet , clean and spacious on the top floor.
The breakfast was satisfactory with warm and cold dishes but there was a limited choice of fruit juices.
The location was ideal for the conference as well as being near to Taksim square and a wide variety of restaurants to suit all tastes .
Also ,it is within 10 minutes walk of the nearest tram station .
In summary , I would highly recommend this hotel if you want to be based in the European part of the city.

Room Tip: Top floor and at the back of hotel
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, November 2, 2013
Dear Guest,

It is a pleasure that, hearing your satisfaction on your accommodation.

Thank you for staying with us and looking forward to accommodate you with Hotel Konak hospitality one more time.

Sincerly,

Cengiz Akcay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tripoli, Libya
1 review
5 of 5 stars Reviewed October 4, 2013

I stayed at the end of September around 1 week. I and my wife stay Konak Hotel greatly contributed to the wonderful time we had in Istanbul. This hotel is outstanding every respect; location, comfort, range of amenities, and especially service from its staff. The reception made me free upgrade to the suite room. I was very happy about that. The room was very clean, modern and well decorated.All our requests were done quickly by Mr. Okan (Front Office Manager). Excellent breakfast and great restaurant in the lobby which name is Strada Rest. We would absolutely stay at the Konak Hotel again and recommend it highly.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, November 2, 2013
Dear Valued Guest,

First of all we would like to thank you for staying with us and spend time for sharing your opinions with us and our guests.

As Konak Family, our guest's satisfaction is our primary object and we are really glad to be able to offer you a plesant stay.

We will be looking forward to accommodate you one more time with Hotel Konak hospitality.

Sincerly,

Cengiz Akcay
Guests Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 2, 2013

The hotel is near Taksim square and it is very close to the bus stop that brings you to the Ataturk Airport. This is one of the positive points. It is, however, located relatively far away from the major touristic attractions (you need to take the funicular and then the tram). The rooms are Ok, although the wifi system did not reach my room (416), and I had to do on-line check-in in the corridor, in front of the elevators. The toilette, however, although modern, is microscopic (no more than 3 sq meters). Definitely, not the standard for a 4* hotel. The windows have a double/double glass, and I must say that my room was quite peaceful, with almost no traffic noise. It was facing a lateral street, however. I wonder what happens in the rooms facing Cumhuriyet Caddesi, which is a VERY noisy street. The breakfast is just OK (it looks more than it actually is).Not sure I would come back. Probably I would look for some more centric hotel. By the way: I paid 94€ (breakfast included) when I bought through an agency, but the information at the reception desk claimed that a double room costs 200€ (absolutely crazy, for this hotel)

Room Tip: Just in case, avoid rooms facing the main street (Cumhuriyet Caddesi)
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, November 2, 2013
Dear Valued Guest,

First of all, thank you for staying with us.

We would like to apologize about the problems you had during your stay. Your complaints certainly noticed and shared with the concerned departments.

It will be very sooting if you give us the chance to efface your bad experience. We will be looking forward to be able to accommodate you one more time.

Sincerly

Cengiz Akcay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 30, 2013

Stayed for a week at Konak,. Wonderful staff and conveniently located, easy to find restaurants and access the transit system. Short walk to Istanbul Congress Centre and Taksim Square. The bathrooms are modern but the room decor needs some updating. However, everything was clean and well kept. We had a room on the top floor that included a terrace. We had to ask for a chair to enjoy it. We would suggest that all rooms need a chair inside as well. Well positioned for business or pleasure travel to Istanbul.

Room Tip: Rooms on the back are more quiet. The restaurant and bar on the main floor is good and a drink on t...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, November 2, 2013
Dear Valued Guest,

Thank you for staying with us and sharing your valued opinions on Trip Advisor.

Please kindly be informed that, your suggestions have been noticed by concerned departments.

We will be looking forward to see you at Konak next time.

Sincerly,

Cengiz Akcay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2013 via mobile

The hotel claimed not to have received our reservation even though we had paid in advance through a booking agency. They did find us a room, decorated in the 1960s Australian roadhouse style, with a sloping floor, hard mattress, traffic noise, and a bathroom with an over-bath shower that leaked water onto the floor from behind the bath. Breakfast was fair at best, with lousy coffee and a juice dispenser that produced artificially-sweetened cordial rather than juice. Granted the lobby is quirky, but we expected more. Four stars on a scale of twenty, perhaps?

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, November 2, 2013
Dear Valued Guest,

First of all we would like to thank you for staying at Konak Hotel.

As we understand your review, you had some bad experiences but your descriptions are not so fit our hotel . We kindly ask you to contact with us in order to determine and solve the problems if we have.

Thank you in advance.

Sincerly,

Cengiz Akcay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

My partner and I stayed here for a few nights, after booking only the night before. For the price we were pleasantly surprised with our room - big, comfy bed, great shower, and a desk to put extra things at. The walk to Taxim square is easy. Please note you can only get a free transfer to Attaturk airport not Sabiha Gochen. I had emailed ahead of our arrival and never heard back...but the Habatas bus is accesible nearby. Room service was prompt. Breakfast was ok as it was included in the rate and lots of choice but it we would not have paid for it. A few French and Italian TV channels but only 1 that did English sometimes...not that everywhere should play English but if it is a big portion of clientele this could be something to consider.
A pleasant and comfortable stay for the price we paid.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelKonak_Istanbul, Guest Relations Manager at Konak Hotel, responded to this review, August 27, 2013
Dear Valued Guest,

First of all thank you for staying at Hotel Konak.

As Konak Family, we are trying to satisfy our guests with the most recent service techniques. We want to improve your happiness by recording your preferences and requests to provide an accommodation according to your preferences on your next visit.

I also would like to inform you that, your complaints about the TV Channels has been shared with our managers. It will be taken care of as soon as possible.

We would like to thank you for sharing your inspirited opinion with us and looking forward to accommodate you with Hotel Konak hospitality again.

Sincerly,

Cengiz Akcay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Konak Hotel

Address: Cumhuriyet Caddesi 75 | Elmadag-Taksim, Istanbul 34437, Turkey
Location: Turkey > Istanbul
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#158 Business Hotel in Istanbul
#194 Family Hotel in Istanbul
#228 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — Konak Hotel 4*
Number of rooms: 117
Official Description (provided by the hotel):
Konak Hotel is located in the heart of the Taksim Square, which is close to the Lutfi Kirdar Exhibition Center, ICEC and Military Museum. Shopping, night life, restaurants, bars, clubs, museums and historical places are all walking distance. ... more   less 
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Also Known As:
Konak Hotel Istanbul

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