At 4 stars I expected a lot more. But redeeming features first...a very good breakfast, varied and in a good restaurant location on the top floor of the hotel with great views of the city. The hotel occupies a great central location next to Taksim Square with easy access to shops and transport links (and Istanbul has a great public transport system). I also found the desk staff to be generally helpful and polite.
However, on the negative side:
- the room was very small (if generally clean - though the bathroom needed a re-grouting with dark mould between many of the tiles).
- the mini-bar was never refilled throughout my stay - sure it's expensive but can be useful sometimes for water and snacks. When I asked about it being refilled the chap at the desk told me that the mini bar was too expensive anyway and it was better not to use it!
- the safe was too small to take a laptop (mine's a 15" Macbook so not too big). I ended up carrying it around everywhere with me - I asked in the lobby if there was a safe to store it but there wasn't - I was told I could leave it on the table behind the counter!
- the aircon would not provide cool air even when set on the cool setting, this is a seasonal setting rather than a fault with the aircon, perhaps a cost-saving measure. It was on 25C when I arrived and although Istanbul is cool in November/December as a north European I was too warm and would have liked the option of a cooler space.
AND worst of all...
The NOISE. The windows are single glazed and even when closed did little to shut out the noises of a metropolitan centre. Car horns, sirens, alarms, arguing people, and loud club music were a constant during the night especially in the wee hours. I slept very badly here and I can usually sleep through pretty much anything.
If the place was cheap then I might not have had any quibbles but expectations (at 4 stars) suggested otherwise....
- Also Known As:
- Cartoon Hotel Istanbul
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