We stayed at the Orient Express Hotel during a 3 day stopover in Istanbul. The good reviews on TA are well deserved. We found the staff exceptionally friendly and helpful, both at reception and in the breakfast room as well as in the excellent Imbat restaurant.
Friends had recommended that we book a room on the 6th floor. Loretta confirmed by e-mail that such a room had been reserved for us, and also sent me links to various websites with more information on Istanbul. On arrival we were kindly given the alternative choice of a family room on the first floor, which we quickly decided on after realising that it had two bathrooms. Unlike a couple of other reviewers we had absolutely no problem whatsoever with tram noises etc..
Loretta provided us also with a map on which she marked the main sights and their opening times, as well as prices. Impeccable service.
The hotel is extremely well situated. We walked to all of the sights on either side of the Galata bridge, and took the ferry to Kadikӧy, so on this first visit we didn't take advantage of the extensive tram network (stop very close to the hotel).
The room was kept spotless and our towels lovingly arranged in a variety of animal shapes on the bed.
Breakfast is a rich buffet of hot and cold food, and any special requests are dealt with promptly by the efficient and friendly staff.
The Imbat restaurant is situated on the top floor and gives wonderful views over the Bosphorus. We enjoyed a lovely and well priced meal there with nice wine. As the Imbat is recommended in a number of travel guides, you have to book a table well in advance if you wish to dine in the evening. We tried to book a table at lunchtime for our last evening and found that it was already fully booked. When mentioning it at reception, it was recommended that we visit one of their 2 sister restaurants, and they provided us with the respective menus to help us decide. A table in the chosen restaurant was booked for us immediately and we can only again praise the staff for their helpful and friendly service. The same has to be said for the sister restaurant, where we enjoyed equally good service and a delicious meal.
The manager had left a letter with his e-mail address in the room, inviting us to comment on anything we felt was missing or should be improved - this confidence in his staff and the hotel as such is not surprising. We could not find anything to fault, but on return to the UK wrote to the manager anyway to compliment him on the way his hotel is run. We received an immediate reply, and also an e-mail from Loretta thanking us for the visit etc. We will definitely return.
- Also Known As:
- Orient Express Istanbul
- Hotel Orient Express
- Orient Express Hotel Istanbul
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