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“Pretty average for a 5*” 3 of 5 stars
Review of Pera Palace Hotel, Jumeirah

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Pera Palace Hotel, Jumeirah
5.0 of 5 Hotel   |   Mesrutiyet Cad. Tepebasi, No:52 | Beyoglu, Istanbul 34430, Turkey   |  
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Hotel amenities
Special Offer
Stay 3 nights, pay for 2
Ranked #70 of 917 hotels in Istanbul
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Pretty average for a 5*”
3 of 5 stars Reviewed February 18, 2013

Stayed here in Feb and was a bit disappointed to be honest. My partner and I stayed for a long weekend, expected true 5* service, but got it maybe only 50% of the time, staff need more training. We tried to move rooms when we had a very noisy night courtesy of the nightclubs on the road outside and initially they tried to charge us, even though the hotel was obviously half empty and we were saying we'd not slept! Only when we mentioned the manager did we get a free upgrade, to coincidentally, a not so nice room! at least it was quiet! For the price we paid and 5* though, they really should consider if one whole side of the hotel has rooms affected by nightclub noise. Can't fault the pool facilities and the room was very clean and well-serviced, but I wouldnt recommend this place I'm afraid. They need to brush up if they want to call themselves 5*.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, March 22, 2013
Dear Guest,
thank you for your commments on TripAdvisor.
We have noted your comments regarding the location of your room. Rest assured that your feedback will be adressed to the concerned department heads. We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back very soon again.
Sincerley,
Pinar Kartal-Timer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Shanghai, China
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 14, 2013

Fantastic hotel - distinctive service, world class facilities & a great location - there is nothing more one may ask for - this is a great hotel, will definitely come back.

I forgot to mention, historic too, Agatha Christie wrote one of her novels while staying at the Jumeirah Pera Palace for 2 years, highly recommended hotel.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, March 9, 2013
Dear Guest,

Thank you for posting your review on Trip Advisor.

I am really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the service received and the attention to detail of our colleagues.

Your words will not only motivate our colleagues, but inspire the entire team at Pera Palace Hotel, Jumeirah to continue providing the best service experience.

I will be sure to share you kind feedback with the team and we all look forward to welcoming you back in the not too distant future.


Sincerely,
Pınar Kartal Timer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 7, 2013 via mobile

if you want to experience history, stay here. lovely hotel. essential part of experience of being in istambul. pricey. food is also expensive. impeccable service. rooms are small. pool is underground and it was not properly heated. my suggestion...stay for a night or two and then move to another hotel.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, March 9, 2013
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue to improve our services and products for our guests.
All your comments

I appreciate you recommending Pera Palace Hotel, Jumeirah and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Pinar Kartal-Timer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2013

Beautiful hotel, excellent service, delicious breakfast. Sauna and steam room were included in price, gym and swimming pool were small but OK. The only negative thing to say is that there are lots of pubs, discos, rave parties etc. in the neighbourhood. We had booked the room with lowest rate and in the night we found out why. The music was loud enough to pierce through our earplugs until 5 am. We requested to get another room in the opposite side of the hotel and managed to get that. I would go there again but would definitely stay on the more expensive side.

Room Tip: Rooms on the more expensive side ("seaview"?) are quieter.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, March 9, 2013
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

I was delighted to read that you had an enjoyable stay with Pera Palace Hotel, Jumeirah , and that you were pleased with the service and facilities as well as your Spa experience.
I appreciate you recommending Pera Palace Hotel, Jumeirah and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Pinar Kartal-Timer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thames Ditton, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

This lovely hotel combines great history and decor with excellent attention for customer service by the hotel staff. The room was excellent and very contemporary and clean. The bar area is a really luxurious space and perfect to unwind. The breakfast was arguably he best breakfast I've ever had at a hotel. Stayed 4 nights and would thoroughly recommend!

Stayed January 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, February 6, 2013
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

I was delighted to read that you had an enjoyable stay at Pera Palace Hotel, Jumeirah, and that you were pleased with the service and facilities as well as your breakfast experience.
I appreciate you recommending Pera Palace Hotel, Jumeirah and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Pinar Kartal Timer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Région De Bruxelles-Capitale, Belgium
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 26, 2013

Pera Palace embraces us since the first minute we enter the astonishing hall. But the best is yet to come. Riding on the most ancient elevator in Europe still in use in surely an unforgetable experience. Charming premises with very cosy rooms and suites with an excellent combination between the charm of the antique and the confort of the modern. And all of this leveraged by historical presence from famous people like Hemingway, Agatha Christie and many others.

Room Tip: Try to choose a suite.
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, January 29, 2013
Dear Guest,

Thank you for posting such a positive review on TripAdvisor, following your recent stay at Pera Palace Hotel, Jumeirah.

I was very pleased to learn that you enjoyed your stay with us. It is good to know that the rooms and their facilities and our location provided such added value for you.

I have shared your kind feedback with the rest of the team, they were equally delighted to know that their efforts are highly appreciated by our guests.

Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Pera Palace Hotel, Jumeirah, hopefully in the very near future.

Sincerely,

Pinar Kartal Timer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 24, 2013

With three days of intense business in and around Istanbul, i returned to the Pera Palace for the second time in a year. I used to stay at the Hyatt near Taksim Square, but realized that the Pera is better for many reasons. The basics of the hotel speak for itself. Beautifully restored turn of the century spaces, elegant and very functional rooms, are the starting points. But the service is what makes it stand out as a great hotel not just a great space. From check in to the doorman straightening my jacket collar as I walked out the door, it was really a treat. When i was up at 5 in the morning and wanted the gym opened before the offical time, it was opened with a smile. (yes i tip well but i've been to plenty of hotels where the smiles are not there and there service is with a shrug). Then there is the added plus plus of being located in a great walking neighborhood. Tons of great restaurants, cafes and stores are a short walk away. This is not touristy Istanbul, but the real city and its lively citizens with a most enoyable and diverse nightlife. Accross the street from the hotel (perfect for those late arrival nights) is a restuarant called Mezze which is outstanding and not priced as a tourist location. I can't wait to return and it's worth the $$$.

Room Tip: on the weekends better to be in the back of the building, to avoid weekend street noise.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinarKartalTimer, General Manager at Pera Palace Hotel, Jumeirah, responded to this review, January 29, 2013
Dear Guest,

Thank you very much for your wonderful recommendation on Trip Advisor, following your recent stay at Pera Palace Hotel, Jumeirah.

It is indeed very gratifying to learn that you appreciated the high level of guest service you experienced, and for which Jumeirah is renowned. Thank you for you warm acknowledgements of the hotel, especially the rooms and the facilities, and the high level of service provided by our dedicated team of colleagues.

We certainly look forward to welcoming you back to Pera Palace Hotel, Jumeirah in the near future, and to ensuring most enjoyable stays and fond memories with us.

Sincerely,

Pinar Kartal Timer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pera Palace Hotel, Jumeirah

Address: Mesrutiyet Cad. Tepebasi, No:52 | Beyoglu, Istanbul 34430, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Istanbul
#38 Business Hotel in Istanbul
#45 Romantic Hotel in Istanbul
#45 Luxury Hotel in Istanbul
#60 Family Hotel in Istanbul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pera Palace Hotel, Jumeirah 5*
Official Description (provided by the hotel):
Gazing over the golden years of history, Pera Palace Hotel, Jumeirah overlooks the magnificent view of the Golden Horn and is located in Tepebaşı district of Pera once known as the “Little Europe”. With its 115 rooms, including 16 suites, retaining the characteristics of the 19th century elegance through historical furniture, the hotel combines refined elegance with state-of the-art technology to fulfill the needs of 21st century travellers. Enjoy a range of revitalized restaurant and bar choices, including the Agatha Restaurant, The Kubbeli Saloon, the French style Patisserie de Pera and the legendary Orient Bar & Terrace and rejuvenate yourself in the soothing atmosphere of Pera Spa. ... more   less 
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Also Known As:
Pera Palas Hotel

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