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“Good value and great city!” 4 of 5 stars
Review of BEST WESTERN Citadel Hotel

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BEST WESTERN Citadel Hotel
4.0 of 5 Hotel   |   Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey   |  
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25% off room rate
Ranked #175 of 943 Hotels in Istanbul
Wilmington, Delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good value and great city!”
4 of 5 stars Reviewed November 26, 2012

This hotel has a very nice location - walking distance to all the major sites and on the waterfront. The continental breakfast was decent and the staff courteous. There is no elevator and the shower is probably the smallest shower I've ever bathed in (even to EU standards).

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, October 8, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
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English first
San Francisco
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

The Citadel Hotel was a good choice for us. We had a view of the sea and could walk to all the main tourist sights. The staff was helpful and friendly. Good resturants were near by and the cost was reasonable.

Room Tip: The rooms on the water were nice and there was not too much noise from the street.
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, October 8, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaffhausen, Switzerland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2012

We (couple 58 & 60) stayed for five nights at the Best Western Citadel Hotel (Nov 12). We enjoyed our stay and also appreciated the good value for money (approx EUR 90 per night including buffet breakfast).

The hotel location is very close to the main tourists sights and Hagia Sophia, the Blue Mosque and Topkapi Palace are all within max 10 minutes slow walk, although a lot is uphill.

The Hotel offers free Wifi, has a restaurant and a terrace were even in early November breakfast could be eaten. There is a bar too, which is open till late and serves snacks throughout the day/evening.

The rooms are rather small, but clean and they have TV, minibar, a safe and the bed is comfortable. The wardrobe is small too, so don't travel with too much luggage. We had a rear facing room, i.e. to the old town with direct view to the Blue Mosque (one of Istanbuls prime sights). Alternatively there are rooms to the seafront, but bear in mind that you will then also face the Kennedy Caddesi (a very busy road), so it is definitively quiter at the back.

The breakfast offers anything you may wish: From freshly cooked eggs, omelets to cheeses, cut meats, different breads, fresh fruits, cereals etc. So a real good start to the day.

Although there are plenty of taxis around and they are inexpensive, there is also a nearby train station (Cankurtaran) that has a direct train (non-stop) to Sirkeci Train Station that only takes a few minutes and is quicker than a taxi. Sirkeki Train Station is next to Eminönü where all the ferries depart taking you to the Asian side but also to the Bosphorus etc. The train fare is 3 Lira (approx EUR 1.20).

All in all we enjoyed our stay and would defintively consider staying at the Best Western Citadel again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, October 8, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

This hotel is located in the touristic south of Istanbul. It is close to the Hagia Sophia, and the bleu Mosque. Also the Big Bazaar and the Cemberlitas Hamami are in walking distance.
The Sultahnamet place is a beautiful place to sit for a few hours. From there, there are going different busses (Hop off Hop on busses) to the rest of the city.

Room Tip: Aks for a room which has a view at the Bosphorus river, you look over the river to the Asian side of...
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, October 8, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 17, 2012

We stayed at the Citadel for a surprise long weekend break for my husband's birthday and we were very happy with our room and the amazing view of the Blue Mosque we enjoyed from it. Toiletries from slippers to shampoo, an amazing power shower, and cheery staff no matter the hour made our stay really enjoyable.
Breakfast is vast and really lovely, they'll make you eggs any way (including omelettes) and waffles alongside a full array of offerings. You can eat it in the terrace outside with gorgeous views of the sea - a perfect to start the day every morning.
With the location just outside the old city of Sultanahmet, you escape to a more serene setting every evening after a day of walking and site seeing that is really relaxing.
The biggest plus was the surprise little birthday cake and wine the hotel presented us with for my husband's birthday complements of the hotel - it was such a lovely touch and it's that attention to detail that makes this hotel so great. Thanks so much to the fantastic staff for making our stay in your amazing city so brilliant!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, October 8, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 10, 2012

One of the best waterfront locations in Istanbul with spacious rooms (we had a junior suite with sitting room and verandah with a fantastic view of the Bosphorous and Sea of Miramar) and within easy walking distance of the Sultanahmet landmarks. Features a nicely appointed patio cafe and bar, indoor cafe and quite lovely banquet rooms. The rooms are nicely appointed and extremely clean with very nice amenities offered, e.g. bathrobes, shower scrubs, good quality toiletries, razor and toothbrushes. More than one often gets at higher starred hotels.

The hotel offers and very extensive breakfast with hot and cold selections, omelette and waffle station and lots of fruit, juices and coffee. Front desk staff are extremely friendly and helpful. This was a really, really nice hotel stay.

The only negative I can think of is that this 3 storey hotel does not have an elevator which may pose a problem for those with mobility challenges.

Other than that, I would not hesitate to recommend this hotel to family and friends.

Room Tip: I gather from other reviews that some rooms are on the smallish side. The junior suite wasn't lo...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWThePresidentHotel, Genel Müdür at BEST WESTERN Citadel Hotel, responded to this review, October 8, 2013
Dear Valued Guest,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BEST WESTERN CITADEL HOTEL’’. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel. We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Being a BEST WESTERN Hotel which is a part of the BEST WESTERN Hotels’ chain, in order to maintain our quality of service and products, our guests’ satisfaction is taken into consideration immediately.

Thank you for your kindly feedback, thank you for your attention and giving time to write a feedback at tripadvisor. We are honored.

We appreciate for giving us an opportunity of hosting you. We look forward your next arrival, we are pleased & honored serving you.

Kindest Regards,

Murat ALTUN

General Manager
BEST WESTERN
CITADEL HOTEL
ISTANBUL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 30, 2012

Stayed only one night and can only applaud the location overlooking the water and close to all the important tourist sites but hotel is very dated with heavy dark wood furniture, heavy tapestry curtains that have seen better days and a carpet that needs replacing asap. The staff was nice enough although the night reception employee did seem to be so asleep when I left at 7 am that he forgot to help me with my luggage. They did pack breakfast for me- a cup of coffee and a pastry- for the road, which I did appreciate later. I chose this hotel for its proximity to the very early morning ferry to Bandirma and it served its purpose with a spectacular view from my second floor balcony room.

Room Tip: choose higher floor with sea view for quieter room
See more room tips
  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Citadel Hotel

Address: Kennedy Caddesi Sahil Yolu No.32 | Ahirkapi, Istanbul 34400, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#56 Family Hotel in Istanbul
#96 Luxury Hotel in Istanbul
#104 Romantic Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Citadel Hotel 4*
Number of rooms: 31
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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