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“Friendly staff, clean but service to rooms a let down” 3 of 5 stars
Review of BEST WESTERN PREMIER Senator Hotel

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BEST WESTERN PREMIER Senator Hotel
4.5 of 5 Hotel   |   Gencturk Caddesi Sirvanizade Sokak | No: 5 Sehzadebasi - Fatih, Istanbul 34470, Turkey   |  
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25% off room rate
Ranked #395 of 979 Hotels in Istanbul
Perth, Australia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Friendly staff, clean but service to rooms a let down”
3 of 5 stars Reviewed November 5, 2013

We first stayed one night & were impressed with a citrus drink & a large room provided. Our next stay of 4 nights were a little different. The room was old & pokey, we had to continually request our complimentary water & coffee / tea facilities. In addition we had problems with non-working tv, safe & air con. The reception staff were always helpful but there seemed to be a gap in communications between them & service staff.

Room Tip: Would recommend requesting a room not facing onto the street as it can be very noisy at night time.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Konuk İlişkileri Müdürü at BEST WESTERN PREMIER Senator Hotel, responded to this review, November 6, 2013
Dear Valued Guest,

Thank you for your comments regarding your recent stay with us.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.Necessary steps will be taken.
Thank you for staying with us hope to see you again in Best Western Premier Senator.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
    70
    79
    23
    6
    0
See reviews for
36
68
5
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Montreal, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2013 via mobile

We stayed 2 nights in November following a two week cruise to Greece & Turkey and were very pleased. The hotel is well situated walking distance to major sights & restaurants. The hotel staff is friendly, polite & helpful. Check-in was relatively fast & we got the room earlier than expected. Guest relations person was helpful in orienting us. The lobby is nicely appointed, the rooms are spacious & modern. The elevator is quite small & gets full with two people & luggage, however this was not a problem coming in or leaving. I would recommend this hotel.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, November 4, 2013
Dear Valued Guest,

Thank you for your comments regarding your recent stay with us. It is delightful to know that you found our staff is friendly and you was comfortable with your room. We thank you once again for your valuable feedback and look forward to welcoming you back soon!

Warmest wishes from Best Western Premier Senator Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 11, 2013 via mobile

We alkhaldi family from Kuwait stayed for 4 nights.great stay.great location for families who wants a good night sleep in istanbul. Clean rooms well maintaind .elevator takes about 5 people.very friendly helpful staff.they will make ur stay the best.i will stay again for sure

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, October 13, 2013
Our Dearest Guest ,

Thanks a lot for your valuable feedback . It was appreciated to take your time by sharing your experience with our future guest via on this important platform . It was our pleasure to host you in our lovely hotel . Always , we will do our best for all our guests . Looking forward to host you again .
Thank you so much .

Kindest REGARDS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 11, 2013

Modern, clean and comfortable hotel in walking distance from all attractions of Sultanahmet. We were a large group and arrived much earlier than the usual checkin time, but the staff was able to give most of us a room.
It was impressive that there was no noise in the rooms, the hotel is located in a small street next to a crowded one with lots of traffic.
The breakfast was good, although the breakfast room was pretty crowded.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, October 13, 2013
Dear Valuaed Guest,
Thank you for staying with us and providing us with your valuable feedback. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. We hope that you take the time to stop in for a visit soon.

If there is anything we can do to make your next stay more comfortable, please do not hesitate us

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 10, 2013

This hotel is situated in touristic area and is clean. The rooms are spacious. Only reception employees are always trying to sell something to you and when you want some normal help (so no upsell) they are not so helpfull.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, October 13, 2013
Dear Valued Guest,

Thank you for your comments regarding your recent stay with us.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.Necessary steps will be taken.
Thank you for staying with us hope to see you again in Best Western Premier Senator.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

Room is very clean and smell nice. Staff is helpful and can do small talks with guests.tram is very close and evrything is in walking distance. I felt myself here like Senstor:).nothing more to say. Reception worker was very quick and friendly.cosy hotel

Room Tip: Room on the south are more lighty
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, October 10, 2013
Dear Valued Guest,

Thank you for your comments regarding your recent stay with us. It is delightful to know that you found our staff is friendly. We thank you once again for your valuable feedback and look forward to welcoming you back soon!

Warmest wishes from Best Western Premier Senator Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Firenze
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 30, 2013

This hotel is perfect for visiting beautiful Istanbul. Rooms are large and quiet.
Breakfast is a luxurious experience with fresh fruits and freshly baked bread. Staff was quick helpful and speak good english.
Bedroom was very comfortable, and quiet despite of the central position of the hotel.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Konuk İlişkileri Müdürü at BEST WESTERN PREMIER Senator Hotel, responded to this review, October 2, 2013
Our Dearest Guest ,

Thanks a lot for your valuable feedback . It was appreciated to take your time by sharing your experience with our future guest via on this important platform . It was our pleasure to host you in our lovely hotel . Always , we will do our best for all our guests . Looking forward to host you again .
Thank you so much .

Kindest REGARDS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Senator Hotel

Address: Gencturk Caddesi Sirvanizade Sokak | No: 5 Sehzadebasi - Fatih, Istanbul 34470, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#93 Spa Hotel in Istanbul
#236 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — BEST WESTERN PREMIER Senator Hotel 4.5*
Number of rooms: 107
Official Description (provided by the hotel):
Best Western Senator Hotel is considered as one of the best 4star hotels of the city with its historical semblance, perfect decoration and comfort. We are trying to make all our guests to feel comfortable as if they are at home by our very good quality service to ensure the highest level of the guest satisfaction. Best Western Senator Hotel provides convenience to the guests due to the perfect location at the historical place. ... more   less 
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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