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“I love it” 5 of 5 stars
Review of BEST WESTERN PREMIER Senator Hotel

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BEST WESTERN PREMIER Senator Hotel
4.5 of 5 Hotel   |   Gencturk Caddesi Sirvanizade Sokak | No: 5 Sehzadebasi - Fatih, Istanbul 34470, Turkey   |  
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25% off room rate
Ranked #430 of 945 Hotels in Istanbul
Farmington Hills, Michigan, United States
1 review
“I love it”
5 of 5 stars Reviewed July 19, 2013

ust a 10-15 minute walk from askaray metro its quick and easy to get to (askaray metro itself is just a 25 minute metro journey from attaturk airport). We stayed 4 nights - the staff were friendly and helpful, the hotel and rooms clean, comfortable and modern with great air conditioning. Only minor drawback was the glass bathroom door which didnt have a lock (by design). The included breakfast was ok - reasonable selections of breads, salads, cereals and fruit etc - nothing special but perfectly edible. There are a few small grocery stores nearby so its easy to pick up any bits and bobs you need. The hotel is well situated for visiting sultanhmed - close enough that its not a chore getting there but far enough away to give you a break from the noise, hustle and bustle. From the hotel you can walk to all the major sites in sultanhmed within around 25 minutes or you can walk 2 minutes down the street and jump in a tram at aksaray tram station (a 5 minute tram ride). The hotel is round the corner from some incredible roman aquaducts which are well worth a walk around and close by to the spectacular suleymaniye mosque. We were very pleased with this hotel and would happily recommend.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, July 21, 2013
Dear Valued Guest,

Thank you for taking the time to express your thoughts and concerns. It is delightful to know that you found our location well and staff is helpful and friendly. However, please accept my apology for falling short of your expectations with regards to the breakfast served and design of the bathroom door. We take all comments into consideration and welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
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    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
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English first
Istanbul, Istanbul, Turkey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

Good design, spacious lobby ,everything is very clean, the room is large and comfortable beds.

The facility is well managed and staff is very friendly and extremely helpful and professional.

The Location is good as it is within walking distance of the Grand Bazaar and a number of mosques.

I am happy to recommend this hotel in based on it's quality, location and staff friendliness

Room Tip: "Corner suites are large and sunny"
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, July 12, 2013
Dear Valued Guest,

Thank you for your comments regarding your recent stay with us. It is delightful to know that you found our staff is friendly and your visit was a complete success. We thank you once again for your valuable feedback and look forward to welcoming you back soon!

If I can be of assistance in the future, please don't hesitate to contact me at +90-212-5281865.


Warmest wishes from Best Western Premier Senator Hotel.
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Desenzano Del Garda, Italy
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 8, 2013

I was guest of this hotel few months ago. The hotel was good enough but is not my favorite.
Is a classic hotel with classic, modern, turkish design.

Is good for visiting the center because is near the hot spots.
Quality/prices.....not balanced for the period I booked.
Maybe were some fairs or other activities in the city that increased the rates. (I hope so...)

In the lobby there is a television with the timetable of the airplanes in the lobby....updated every minutes with the flights departures from Ataturk. If you are not Indiana Jones and you like to plan a lot your travel avoiding surprises...that is the hotel for you!!

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, July 12, 2013
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. We appreciate your comments, both positive and negative, as they give us a chance to see how we are doing from a guest perspective.

We hope that in your future travels we would have the honor of serving you again. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 23, 2013 via mobile

Just a 10-15 minute walk from askaray metro its quick and easy to get to (askaray metro itself is just a 25 minute metro journey from attaturk airport). We stayed 4 nights - the staff were friendly and helpful, the hotel and rooms clean, comfortable and modern with great air conditioning. Only minor drawback was the glass bathroom door which didnt have a lock (by design). The included breakfast was ok - reasonable selections of breads, salads, cereals and fruit etc - nothing special but perfectly edible. There are a few small grocery stores nearby so its easy to pick up any bits and bobs you need. The hotel is well situated for visting sultanhmed - close enough that its not a chore getting there but far enough away to give you a break from the noise, hustle and bustle. From the hotel you can walk to all the major sites in sultanhmed within around 25 minutes or you can walk 2 minutes down the street and jump in a tram at aksaray tram station (a 5 minute tram ride). The hotel is round the corner from some incredible roman aquaducts which are well worth a walk around and close by to the spectacular suleymaniye mosque. We were very pleased with this hotel and would happily recommend.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PremierSenatorHotel, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, June 28, 2013
Thank you for your valuable comments regarding your recent stay. It is our goal to provide the higher level of customer service to our valued guests. Your comments are shared with our team members. Your recommendation are noted and necessary actions will be taken to provide greater service to our guests.
It’s great to know that you are pleasant with your stay and recommend us.
We all look forward to your return.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
London
Top Contributor
111 reviews 111 reviews
79 hotel reviews
Reviews in 62 cities Reviews in 62 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed June 16, 2013

We stayed for three nights in May on a stopover on the way back to the UK.

Our check-in, late in the evening, was quick and efficient. The lady told us that she had 'upgraded' us to a suite. This was really just a way of justifying giving us a room with two single beds rather than a double.

The room was clean and the beds comfortable. The curtains were thick and covered the window extremely well. This meant that we slept for a solid ten hours. I only wish that all hotel curtains kept the light out so well. The bathroom (with bath) was clean had relatively well-sized. Toiletries were fine.

Breakfast was a good selection of cold Turkish buffet, fruit and hot options. The olives were particularly tasty.

We ate in the restaurant one night. Nothing special, but not bad. It's open until 10pm.

The hotel is not in Sultanahmet, but is a little walk away following a tram line along one of the bustling main streets. It's a pleasant and interesting walk and takes you past a main square and lots of little shops and cafés.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, July 1, 2013
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. We appreciate your comments, both positive and negative, as they give us a chance to see how we are doing from a guest perspective. We regret to see your experience with your sleep quality was not what it should have been. I would like to inform you that we changed all curtains with new blackout fabrics. Also we were happy to see the positive scores for Breakfast and Location.

We hope that in your future travels we would have the honor of serving you again. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Top Contributor
107 reviews 107 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 3, 2013

First the good things, the staff is friendly, everything is very clean, the room is large and at the breakfast you find a large choice of different food in superb quality. The only small drawback it is a little bit noisy in the rooms. You can hear the people in the room next to you. However if you don't care it is great. The fitness room is also very small and the weights are for old men ;)
The tram is close and if you don't mind to walk 5-10min you can catch the Metro M1 to the Airport. It costs only 3 TL :)

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, July 1, 2013
Dear Valued Guest ,

Thank you so much for sharing your feedback with us. Please accept my apology for falling short of your expectations with regards to the fitness centrer. We take all comments into consideration and welcome any opportunity to improve.

We thank you once again for your valuable feedback and look forward to welcoming you back soon!

Warmest wishes from Best Western Premier Senator Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solana Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 28, 2013

We disembarked from our cruise in Istanbul and though we had a reservation at the Doubletree Hotel in the Old City. When we finally arrived our reservation was not there and the hotel was booked. We ended up securing an upgraded room at the Best Western Senator hotel in the Old City. The room was spacious, clean and the bathroom was upgraded with a "turkish" tub and a wand for the shower. The TV had limited channels however we weren't in our room much. We tried dinner at the hotel restaurant and it turned out to be one of the best meals we had in Istanbul. The hotel staff were very helpful. The location was about a 20 minute walk to the Blue Mosque and Hagia Sophia and located close to the tram stop if you are brave enough to try it.

Room Tip: I suggest a room on the top floor that has a balcony overlooking the harbor.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Funda_Sengun, Guest Relations Manager at BEST WESTERN PREMIER Senator Hotel, responded to this review, July 1, 2013
Dear Valued Guest,

Thank you for your comments regarding your recent stay with us.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. Necessary steps will be taken.

May I thank you once again for your feedback and we look forward to welcoming you back to the Best Western Premier Senator in the very near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Senator Hotel

Address: Gencturk Caddesi Sirvanizade Sokak | No: 5 Sehzadebasi - Fatih, Istanbul 34470, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#100 Spa Hotel in Istanbul
#229 Romantic Hotel in Istanbul
#235 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — BEST WESTERN PREMIER Senator Hotel 4.5*
Number of rooms: 107
Official Description (provided by the hotel):
Best Western Senator Hotel is considered as one of the best 4star hotels of the city with its historical semblance, perfect decoration and comfort. We are trying to make all our guests to feel comfortable as if they are at home by our very good quality service to ensure the highest level of the guest satisfaction. Best Western Senator Hotel provides convenience to the guests due to the perfect location at the historical place. ... more   less 
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Also Known As:
Best Western Istanbul
Istanbul Best Western

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