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All 818 Istanbul hotels

Renaissance Polat Istanbul Hotel: Traveler Reviews

5.0 of 5
Yesilyurt Mah. Sahil Yolu Cad. No:2 Yesilkoy, Bakirkoy, Istanbul 34149, Turkey (Ataturk Airport)
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Renaissance Polat Istanbul Hotel
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Ranked #261 of 818 hotels in Istanbul
Most recent review
4 of 5 stars Reviewed March 15, 2013
samadperformance Toronto, Canada
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Hotel Location”
4 of 5 stars Reviewed March 15, 2013

Stayed here for 2 nights. Excellent location with close proximity to the airport.
Concierge lounge made the stay perfect. Front desk was helpful with currency exchange and local area information.

Great service and clean comfy hotel!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review
April 3, 2013
Dear Guest,

Thank you for your generous comments, we are delighted that we met your requirements and you enjoyed your stay with us in Istanbul.

Regards,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilze
Top Contributor
77 reviews 77 reviews
56 hotel reviews
Reviews in 51 cities Reviews in 51 cities
31 helpful votes 31 helpful votes
“Some atmosphere missing”
3 of 5 stars Reviewed March 15, 2013

Renaissance Polat is one of those big hotels that are abundant in this area of Istanbul close to the airport.
Check-in is smooth and quick.
Lifts to the room have to activated with the room card which does not always work as it should be.
The room is comfortable. Mine had a view to the landside (=airport).
The lobby area is very dark in the evening; probably it is assumed to be cosy this way. There is an impressive piano player.
Downstairs is a "Bierstube", which is an informal setting for a simple meal.
Checking-out was a surprising experience relaied to the confidence that staff has for their customers; it is requested to hand-over the form of consumptions from the minibar, however, the information is checked and confirmed over the phone. Clearly, clients are not considered to provide reliable information.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review
April 3, 2013
Dear Guest,

Thank you for this review and for the nice comments. I am glad that we have met most of your expectations and wanted to let you know that I shared your review with our related departments.

I am sorry to hear that your key card did not work for the lifts but I am sure its been resolved straight away by our Font Desk team.

The feedback you provided will help us assess our services that meets your expectations.
We appreciate the time spent on this review and certainly appreciate your business and look forward to seeing you back with us again soon.

Best Regards,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
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Orange County, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Feel-good Property”
4 of 5 stars Reviewed March 12, 2013

I stayed at Renaissance Polat one day in late Feb 2013. I was able to review two rooms on the 19th floor, and experienced the concierge lounge on 21st floor.

Despite a few kinks, this hotel was one of the highlights of my trip . My parents checked in a day before me and got a wonderful high floor room with the view of the cutest little beach and Sea of Marmara shores. I was able to obtain a room very close to them very early in the morning when I arrived to the property. I assumed they would not have any rooms available at 7:30 in the morning, but the front desk staff worked hard to find the room next to my parents' room, with one caveat that it was a room with two beds, which is not my preference. However, I did not want to haggle with the hotel since I had very limited time to visit with my family and enjoy this majestic city. Added perk of the room is probably one of the nicest sunrise views over the sea I have ever seen. It was a site to cherish and remember forever.

Since I stay frequently at Marriott brand properties, my family and me had access to the concierge lounge on 21st floor of the property. Even though breakfast offerings were identical both times we used the lounge, it is hard to complain for such a nice spread they offered, both for breakfast and dinner.

Hotel is located very close to the airport, and they offer a free and very convenient shuttle from and to the airport. They also offer the same shuttle to several stops in the old city and across the Bosphorus in the newer part of town. However, our experience with that shuttle wasn't the best, since we waited at the designated stop for a pick up to go back to the hotel and the shuttle never came after 30 minutes of waiting with a lady who used the shuttle from the same spot a day before. Front desk staff was very courteous, though, and paid for our taxi ride from the city to the hotel, which was approximately 25 Euros.

Despite the distance from all old town sightseeing delights, this hotel is still in a very nice, coastal part of Istanbul. The neighborhood is clearly upscale, with nice beaches, walking paths and excellent fish restaurants, all just a stone throw away (5 mins walk or less).

I think this will be my base any time I visit Istanbul!

Room Tip: Choose high floor room with the view of the sea.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review
March 28, 2013
Dear Guest,

Thank you so much for this review and for the nice comments. I am glad that we have met your expectations and wanted to let you know that I shared your review with my team especially the front desk.

We appreciate the time spent on this review and certainly appreciate your business and look forward to seeing you back with us again soon.

Thanks again,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
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Stratford-upon-Avon, United Kingdom
Top Contributor
162 reviews 162 reviews
97 hotel reviews
Reviews in 47 cities Reviews in 47 cities
260 helpful votes 260 helpful votes
“One night stopover :-)”
4 of 5 stars Reviewed March 12, 2013

Stopped over 1 night at this hotel as we where off loaded from a BA flight that we where due to travel on. Check in was smooth and fast and I was allocated a room that had two queen beds. Bathroom was nice and clean however the bath was one of those with a enclosed shower screen and it did feel close and small, it may have been a three quarter bath. Overall the room layout was good and there was a fair set of TV channels to watch. Bed was nice and comfortable and I had a good nights sleep. The bar had a live band in the main area and in my view was a bit too loud and took away from the fact that the bar area was quite a attractive large place to be. Overall a good solid hotel about 15 minutes away from the airport on a good run. However please note that this hotel may not be suitable for you if you are interested in seeing the sites as there are a number of better options centrally located.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review
March 27, 2013
Dear Guest,

Thank you for your generous comments, we are delighted that we met your requirements and you enjoyed your stay with us in Istanbul.

Regards,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake District
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Handy for the airport”
4 of 5 stars Reviewed March 10, 2013

Great staff.

Stayed there for a couple of conferences in 2012.

The higher rooms have a great view of the sea, if you are on the right side of the hotel.

Rooms pleasant and comfortable.

Bar a bit too dark & dingy for my liking.

Pools & gym great.

Shops in the basement mall a bit pricey, probably due to the fairly captive audience.

Food OK not brilliant, but this is often the case on conference rates, I find.

Conference facillities good, but internet slow/patchy if relying on things like skype.
Conference support staff excellent as are the rest of the venue staff.

Not much else in the locality, a couple of shops and bars/resturants.

A bit of a haul into town from here but not too far, 20-30 mins in a taxi.
(Can be much longer, depending on time of day!)

10 mins from Ataturk airport.
Shuttle bus available, bookable at reception

Quiet location though.

Room Tip: Ask for a high floor with a sea view.
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review
March 22, 2013
Dear Guest,

Thank you so much for this review and for the nice comments. I am glad that we have met most of your expectations and wanted to let you know that I shared your review with all our team.

Our pricing and the speed of internet are in line with similar properties in this area and we feel that we offer good value given our location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truely sorry.

We appreciate the time spent on this review and certainly appreciate your business and look forward to seeing you back with us again soon.

Best Regards,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Renaissance Polat Istanbul Hotel

Also Known As:
Renaissance Istanbul
Istanbul Renaissance
Address: Yesilyurt Mah. Sahil Yolu Cad. No:2 Yesilkoy, Bakirkoy, Istanbul 34149, Turkey
Phone Number:
Region: Turkey > Istanbul > Ataturk Airport
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#149 Business Hotels in Istanbul
#150 Luxury Hotels in Istanbul
#188 Family Hotels in Istanbul
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Istanbul hotel, ideally located, with easy access to Istanbul International Airport, CNR-Expo, IDTM and all major Istanbul motorways, Renaissance Polat Istanbul hotel provides you with first class service & accommodations for both, your business trip or Istanbul holiday. Enjoy the free shuttle service to and from the Airport and Istanbul city center. The Renaissance Istanbul hotel features spacious air-conditioned accommodations with the luxurious Renaissance Revive bedding, safe and LCD screen TV's.After a restful night on our luxurious signature bedding, take a dip in our swimming pool or work out in our on-site fitness gym. For dinner, catch up with family or colleagues while enjoying a selection of Restaurants or relax at Noblesse Bar while having a drink with the amazing views of the Marmara Sea. ... more   less 
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